Sat.Sep 26, 2020 - Fri.Oct 02, 2020

Harness Service Agent Feedback to Successfully Reopen Your Business


How to create the ideal employee survey that delivers the insight you need to safely reopen your business. Articles

2020 229

How to Choose a Customer Engagement Model


Dynamic customer engagement is key to building strong relationships with your customers. Customer engagement connects your customers with your company, through both personal and digital communications.

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Working in Harmony with your Product Team


Kristen gives practical advice on ways to build a stronger program with your product team. Customer Success Customers Onboarding saas value realization

2020 60

Investing in CX: A CFOs Guide to Automation


The ROI of CX . Many companies claim to be customer-centric. But, to be truly obsessed with your customers, companies must take the leap and tie financial performance to CX.

2020 62

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

5 Ways to Reimagine Customer Experience in the Time of COVID-19


A look into the new-normal customer and how to meet their evolving expectations. Articles

2020 253

More Trending

Call center cost reduction strategies


Contact centers are always looking for ways to reduce costs. This is particularly true during periods of uncertainty and economic downturn, when call center cost savings contribute to business continuity.

Customer Service Week: A Time to Celebrate Customers AND Employees


It’s my favorite time of year… the leaves change from green to gold to red, there’s a chill in the air and the holidays are right around the corner. And of course, one of my favorite “holidays” is National Customer Service Week , which happens the first full week of October each year.

2020 97

How to Deliver on Consumer Expectations


Optimal customer service is a must for companies that want a stellar reputation that keeps business flowing.

How Well Do You Know What You Really Want?

Beyond Philosophy

When we try to forecast our preferences going forward, we often get it wrong. It’s a bias we all share called Naïve Diversification Bias. It happens a lot when we are making decisions now about some form of future consumption, and it can lead to feelings of dissatisfaction with our purchases.

2020 111

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Customer Retention During Economic Downturns: What’s Top of Mind for Your Customers?


The unpredictability of an economic downturn, such as the continuing COVID-19 pandemic, can introduce uncertainty into the relationship between you and your customer. Sudden and unexpected external forces beyond the control of either of you can also lead to unanticipated customer behavior.

Amazing Business Radio: Claire Boscq-Scott


Mystery Shop Your Customer Experience. How to Improve Your CX by Putting People First. Shep Hyken interviews Claire Boscq-Scott , Mystery Shopping and Customer Service Specialist.

2020 96

Will Yesterday’s Professional Competencies be Enough for What’s Next?

One Millimeter Mindset

How do yesterday’s professional competencies meet today’s and tomorrow’s client needs? Something shifted during the pandemic. Did you feel it? Because yesterday’s professional competencies are table stakes for meeting today’s and tomorrow’s client needs. Actually, they have been for quite a while.

2020 70

Reputation marketing: 5 pillars to success


“Your brand name is only as good as your reputation.” – Richard Branson. Think about some of the great brands that you know and trust. Whether it’s Nike, Coca-Cola, or Apple, customers all over the world know that these companies have a reputation for quality.

2020 73

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists The Community Roundtable, you will learn the effectiveness of community in empowering your customers, and generating value for your business.

How to Measure the Lifetime Value of SaaS Customers


Customer lifetime value (CLV) is a glimpse into your enterprise’s future. It is the sum of the profit you make from your customers over time, rather than any single sales event, and it is the most accurate method of anticipating revenue in a customer-centric, Software-as-a-Service (SaaS) environment.

2020 68

Guest Post: 5 Unexpected Uses for Customer Data


This week we feature an article from Anthony Kreychmar, founder and CEO of Fortuna Visual Group. Learn how to best prepare your contact center for the holiday season.

2020 74

How to Translate a Journey Map into a CX Survey Strategy


Creating a customer journey map is the first step toward designing a superior Customer Experience (CX) that drives end-user growth.

2020 52

Customer Service: Both Simple and Complex, but Definitely Worth Celebrating

NICE inContact

October 5-9 is National Customer Service Week and we are joining the celebration—the joys, the challenges, the endless rewards of customer service done right.

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

What is Intelligent Routing? 6 Big Benefits It Offers Your Business


Every customer expects fast and accurate service. But too often customers who contact a business are put in a queue where they must “wait for the next available agent.”

2020 56

Top 10 Customer Success Takeaways from INBOUND 2020


For the first time in nine years, HubSpot’s INBOUND conference was not able to hosted as an in-person experience for obvious reasons. Instead they created a new immersive online experience that took the course over two days (September 22 & 23, 2020). .

2020 56

Q3 One Millimeter Mindset™ Professional Development Blog Posts

One Millimeter Mindset

Well, it’s Fourth Quarter 2020. Hard to believe, eh? What a roller coaster of a year 2020 has been thus far. And the most pressing question I’m hearing from so many of you is “How will the pandemic impact my professional trajectory?”

Blog 65

Chat gone wrong

Customer Enthusiast

Imagine paying $216 per year for the privilege of receiving your monthly invoice at the correct address.

2020 58

Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!

CX Leader of the Year 2020 finalists revealed


Engagement CX Leader of the Year 2020 finalists revealed

2020 97

5 Top Customer Service Articles For the Week of September 28, 2020


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. CX50 2020: Great customer experience starts with company culture by Morag Cuddeford-Jones.

2020 63

5 Real-Life Lessons On Customer Support


Customer support is the hallmark of a great company. Too often, companies will sell the product or service and think their job is done. What makes companies successful, though, is not one sale. It is building loyal customers who act as great marketers for your company.

2020 56

Get The Complete Picture With The Enhanced Customer 360 SuccessBLOC


Today we’re announcing multiple updates to the Customer 360 SuccessBLOC, making it more powerful than ever before. With the Customer 360 SuccessBLOC, we’ve built you a complete real-time view into customer health, across your entire customer base.

2020 68

B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.