InMoment XI
MAY 26, 2014
I’ve had the privilege of working with a diverse and rewarding group of clients over the past ten years, helping each to design and operationalize a customer experience strategy meant to breed loyalty and increased profitability. While each client situation is largely unique, both in terms of things that go well and in key areas.
CCO Council
MAY 28, 2014
'Customer crises strike without warning, and the chief customer officer must act swiftly and decisively to address root causes and begin rebuilding damaged customer relationships. Over my years of experience working with scores of chief customer officers, I''ve found three steps that are crucial in successfully managing any crisis: Build Strong Customer Insight Before Crisis Strikes.
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Joe Rawlinson
MAY 28, 2014
'I recently had a birthday and was surprised to see my email inbox flooded with birthday greetings from companies I’ve done business with. The problem was that many of these emails were a total waste of time. Are you sending useless birthday emails to your customers? Let’s find out. I got two types of emails which are particularly noteworthy.
Amity
MAY 27, 2014
Dear Louise, Although we have a lot of trial participants for our SaaS product, we are finding it difficult to convert them and we are experiencing some churn. I think it’s time, perhaps overdue actually, to bring a customer success hero or two on board. The problem is, I don’t know what to look for or where to start. What should I be looking for? Is there a way to “test” them to see if they have the right skill set?
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InMoment XI
MAY 26, 2014
I’ve had the privilege of working with a diverse and rewarding group of clients over the past ten years, helping each to design and operationalize a customer experience strategy meant to breed loyalty and increased profitability. While each client situation is largely unique, both in terms of things that go well and in key areas.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Brad Cleveland Blog
MAY 28, 2014
“The third great wave of computing is upon us. It is an era of hyper connection, where billions of people and devices and things are connecting faster than ever. Some call it the Internet of Things. Some call it the Internet of Everything.
InMoment XI
MAY 26, 2014
I’ve had the privilege of working with a diverse and rewarding group of clients over the past ten years, helping each to design and operationalize a customer experience strategy meant to breed loyalty and increased profitability. While each client situation is largely unique, both in terms of things that go well and in key areas.
InMoment XI
MAY 30, 2014
(Allegiance is pleased to feature this guest blog from Dave Fish at Maritz Research.) So it’s 2014–has been since January. Has your CXM system really changed in the last decade? I mean, not just shifting from mail to email, but fundamentally changed? If you aren’t thinking about the following, nay doing something about the following, you might be.
InMoment XI
MAY 30, 2014
(Allegiance is pleased to feature this guest blog from Dave Fish at Maritz Research.) So it’s 2014–has been since January. Has your CXM system really changed in the last decade? I mean, not just shifting from mail to email, but fundamentally changed? If you aren’t thinking about the following, nay doing something about the following, you might be.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
InMoment XI
MAY 30, 2014
(Allegiance is pleased to feature this guest blog from Dave Fish at Maritz Research.) So it’s 2014–has been since January. Has your CXM system really changed in the last decade? I mean, not just shifting from mail to email, but fundamentally changed? If you aren’t thinking about the following, nay doing something about the following, you might be.
InMoment XI
MAY 27, 2014
My elder brother, being a kindly soul, decided to take my 80-something-year-old parents on a cruise to Norway for a week. He doesn’t have his own ocean-going yacht, so he used a well-known company. If you had to think of three big cruise ship companies, this would be one of them. It was a weeklong. View Article.
InMoment XI
MAY 27, 2014
My elder brother, being a kindly soul, decided to take my 80-something-year-old parents on a cruise to Norway for a week. He doesn’t have his own ocean-going yacht, so he used a well-known company. If you had to think of three big cruise ship companies, this would be one of them. It was a weeklong.
InMoment XI
MAY 27, 2014
My elder brother, being a kindly soul, decided to take my 80-something-year-old parents on a cruise to Norway for a week. He doesn’t have his own ocean-going yacht, so he used a well-known company. If you had to think of three big cruise ship companies, this would be one of them. It was a weeklong.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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Brad Cleveland Blog
MAY 28, 2014
“The third great wave of computing is upon us. It is an era of hyper connection, where billions of people and devices and things are connecting faster than ever. Some call it the Internet of Things. Some call it the Internet of Everything.
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