Sat.May 07, 2022 - Fri.May 13, 2022

5 Simple Steps Retailers Can Take to Build Stronger Relationships with Customers

InMoment XI

Customer loyalty has become more elusive in the past few years. As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort.

2022 415

How Indigo Gets Rapid Customer Feedback to Test Product Concepts

Alida

Indigo is Canada’s leading book and lifestyle retailer, offering a curated assortment of books, gifts, baby, kids, wellness, and lifestyle products that support their customers every day and at key life stages by simplifying their journey to live life on purpose.

2022 206
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The Importance of Customer Self Service Portal

Kayako

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied.

2022 95

Be a Zero Risk Company with a Great Customer Loyalty Strategy: Screw Up First

The DiJulius Group

One of the key characteristics of the top customer experience brands in the world is that they are ‘Zero Risk’ to do business with. A Zero Risk business isn’t one that never makes mistakes; every excellent customer service company drops the ball from time to time.

2022 97

How eCommerce Fits Into Retail's Post-Pandemic Future

Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.

3 Reasons Human Expertise is Essential to Experience Improvement

InMoment XI

A lot of companies and organizations have gotten a very specific idea of how experience programs and human expertise work into their collective minds these last 20 or so years. The impression is this: experience programs are fully autonomous solutions that can pretty much be set and forget.

2022 388

More Trending

Our Winning Company Culture

Solvvy

We’re proud to share that Solvvy was recently recognized for its culture and values by some great organizations.

2022 97

Effects of Reducing Customer Effort Score

Zonka Feedback

Customer Service is an integral part of the overall Customer Experience. No matter how good your product is, there will be some instances when your customers will need you to serve them well. If you provide a great service to your customers, their overall experience improves to a large extent.

5 Ways to Ensure Employees Uphold Your Brand’s Values

InMoment XI

When a business is in its nascent stage, everyone feels like an owner. Each employee—from the leadership to the frontline—has a personal stake and interest in building success through differentiated offerings and positive customer experiences , all while upholding the brand’s values.

2022 260

A Path To Growth: Key Insights And 2022 Trends For B2B CMOs

Forrester Digital Transformation

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy.

2022 82

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

5 Reasons Using Product Analytics Enhances Your Customer Experience

Gainsight

Here’s a harsh reality: To grow your product, your team has to be laser-focused on the customer’s experience. In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected.

2022 87

Are you getting the most value from Alchemer?

SurveyGizmo

Tips and Tricks to Simplify Your Work Life. We talk to our customers all the time about how they’re using Alchemer.

2022 79

5 Top Customer Service Articles of the Week 5-9-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Experience Conundrum: Fix Bad Experiences or Make Good Ones Better?

2022 59

What’s Next For Digital Consumer Behaviors?

Forrester Digital Transformation

Read why you should eschew “new normal” thinking when it comes to consumer behavior. We’re in a deeply unsettled, volatile moment—and change is here to stay. Age of the Customer Consumer Energy Index customer experience Customer Insights digital business promoted

2022 83

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

What’s a Customer Journey Map? Template & Crash Course

PeopleMetrics

Customer journey mapping can make the crucial difference between driving business success and seeing flagging customer satisfaction, retention rates, and revenue. It's no coincidence that we frequently return to the businesses that offer us great experiences.

2022 62

10 Tools for SEO to outrank your competition

BirdEye

When a customer searches online for a product you offer, you want to be the first result they see. But, if you’re not utilizing SEO tools and SEO best practices, the chances of that happening are minuscule.

2022 69

Grow your Business Exponentially by Improving your Customer Experience

Daniel Group

Grow your Business Exponentially by Improving your Customer Experience. Welcome to the May 2022 edition of Success Strategies. This edition continues our focus on growing your best in the best way, with excellent customer experience as the essential building block.

2022 76

Ten Principles For Designing The Metaverse

Forrester Digital Transformation

10 principles you can use as a foundation for envisioning your organization’s path to the metaverse. Age of the Customer customer experience digital design emerging technology experience design (XD) Innovation Metaverse user experience (UX

2022 82

The CX Leader Handbook

Whether you’re just starting your CX career or looking to change roles, our CX Leader Handbook is for you. Grab your free copy to learn how to find the right job, thrive as a leader, and strategically plan for the future.

Top Customer Engagement Tips for Retaining Executive Stakeholders

Totango

A customer engagement strategy is critical for retaining and growing SaaS clients. It’s especially important to engage executives and stakeholders to ensure retention.

2022 72

No More Data Silos: How Integrating Your CRM & CX Platforms Improves Agent and Customer Satisfaction

Kustomer

Your company’s customer relationship management (CRM) platform is a goldmine of information about your customers’ needs, interests, and buyer journey, but if your support agents can’t quickly access that information when they interact with your customers, what is that information worth?

2022 78

Amazing Business Radio: Dennis Yu

Shep Hyken

The Ultimate TikTok Guide for Business . How to Use TikTok for Marketing and Customer Service. Shep Hyken interviews Dennis Yu, CEO BlitzMetrics and author of The Definitive Guide to TikTok Advertising: How to Access 1 Billion People in 10 Minutes!

2022 68

Ten Principles For Designing The Metaverse

Forrester Digital Transformation

Ten principles you can use as a foundation for envisioning your organization’s path to the metaverse. Age of the Customer customer experience digital design emerging technology experience design (XD) Innovation Metaverse user experience (UX

2022 81

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

Maintaining Human Connections in a Digital-First World

SaleMove

Our digital-first world still craves human connection. See how a credit union transformed their digital member services by focusing on the human experience. The post Maintaining Human Connections in a Digital-First World appeared first on Glia Blog | Digital Customer Service Explained.

2022 82

Qualtrics and SAP Partner to Bring More Empathy to the Contact Center

CSM Magazine

Integration brings advanced speech and text analytics into an intelligent, connected customer service platform to help organizations understand the sentiment, emotion and effort behind every customer interaction.

2022 52

Would You Rather Clean a Toilet Than Call Customer Support??

Shep Hyken

That’s exactly what we asked more than 1,000 consumers for our 2022 annual customer service research report. The answer: 42% of customers would rather clean a toilet! . Is calling customer support so bad that cleaning a toilet is more desirable?

2022 66

Top Five Most Critical CMO Priorities For B2C Brands

Forrester Digital Transformation

Today, we have fresh data from Forrester’s Q2 B2C Marketing CMO Pulse Survey, 2022 — a cross-industry survey among 153 US B2C marketing executives, VP and above, at brands with at least 500 employees.

B2C 77

The Ultimate Guide to Customer Service in 2022

The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience.