Sat.Feb 13, 2021 - Fri.Feb 19, 2021

What Can the Mandalorian Teach You About Your Customer Service?

Steve DiGioia

The Mandalorian. The blockbuster hit on the Disney Channel. A keen and faithful observer can see many takeaways that relate to the way we offer service. I’ve already written about Bigfoot Customer Service and Landscaper Customer Service.

2021 102

What Is a Living Journey Map?

Heart of the Customer

Once you find out what a living journey map can do, you won’t have any trouble understanding why it’s so important to the success of your CX initiatives. So what can it do? Unlike a static journey map, a living journey map doesn’t remain fixed in particular point in time.

2021 91

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How to Streamline Your Buyer Journey to Build Loyal Customers

CSM Magazine

Building a loyal customer base is essential to growing and maintaining a successful business. Loyal customers will always choose your brand over any others. They will do this based on their experience of your products, customer service and the unique qualities that set your business apart.

2021 75

What is a Voice of the Customer survey?


The ultimate guide for using VoC surveys to improve the customer experience. Guides

2021 230

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Here’s why the experts think empathy is the key to customer experience


Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’.

2021 97

More Trending

Guest Post: Improving Employee Experience for Your Customer Service Team


This week we feature an article from Emily Lavin, Content & Social Executive at Oak Engage. She shares a 3-step guide on how to improve the employee experience while maximizing customer engagement. Where would a business be without a customer service team?

2021 97

7 signs you are stuck in customer experience survival mode


Find your way back to best practices. Over the past year, most customer-obsessed organizations were forced to accelerate their digital transformation efforts to meet the demands of the global pandemic.

2021 90

5 Crucial Customer Satisfaction KPI Scores to Track


Know the Most Important Customer Satisfaction KPI Metrics to Monitor. Your customer satisfaction KPI data lends you invaluable insight into whether your customers are likely to buy from you again or promote you to others.

2021 72

How to be a Zero Risk Company

The DiJulius Group

5 Quick Tips to Help you Make Price Irrelevant 1) Customer Service Feature Story It is easy to have excellent customer service when everything is humming along. Which typically happens during your slowest times. Perfect world circumstances are rare and the exception.

2021 72

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Amazing Business Radio: Christy Augustine


Creating Customer Loyalty in a Digital World. How the Pandemic Transformed the E-Commerce Experience. Shep Hyken interviews Christy Augustine, Chief Operating Officer of Bloomreach.

2021 78

5 revolutionary trends in patient experience for healthcare contact centers


Healthcare providers are at a pivotal moment to reimagine the patient experience. We talked to almost 700 patients and more than 170 patient experience (PX) professionals to understand the changing dynamics of PX in healthcare.

2021 70

Fresh Ways to Energize Your Digital Customer Engagement

NICE inContact

Do you believe that the relationship between your business and its customers ends when they make a purchase? If so, your digital customer engagement might need a little tweaking to meet the needs of today’s modern consumers.

2021 68

Supercharging Your Tech Stack: The Relationship Between Your Customer Success Platform and CRM


This is the first in the blog series “Supercharging your Tech Stack with Totango”.

2021 79

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

The ER Strategy 2.0: Small Improvements Add Up


Not long ago I wrote about how small improvements can make a big difference. Even just a 1% improvement can make an impact.

2021 84

4+1 Fundamental Steps to The Successful Customer Journey Mapping

transcosmos Information Systems

Intro. In our technology-driven world, where the market is highly competitive in segments and customers’ expectations are evolving instantly, personalized, and seamless customer experience is more important than ever.

Here’s why the experts think empathy is the key to customer engagement


Buzzwords come and go in the customer experience worlds, but while we lose our patience with most, there are some that rightfully stick around. In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’.

2021 52

How to Calculate Customer Effort Score to Grow Your Business

ProProfs Chat

Imagine there is a customer browsing your product page for a while. The customer explores the product images, scans through the features, checks the pricing, and hits the ‘Buy now’ button. . After encountering multiple slow loading pages, the customer leaves without making the purchase.

Measuring Up: Choosing the Right Score for Your Community

Speaker: Nichole Devolites, Director of Customer Experience at SecureAuth

On Tuesday, April 20th at 12 PM EDT as Nichole Devolites will share an exclusive webinar on the top three scoring systems (NPS, CSAT, and CES) and what they are used for. Register today for the webinar!

7 Ways to Provide Perfect Customer Service in the Home Improvement Industry

CSM Magazine

‘The customer is always right’ is a phrase that is constantly being preached by business experts. If you are an entrepreneur, or you run company, you surely have heard this phrase one time or the other. How true it is!

2021 63

How Vivino improved customer service while tripling sales


On National Drink Wine Day, we raise a glass to Talkdesk customer Vivino for achieving their highest customer satisfaction ever. One of the industries most impacted by the coronavirus pandemic has been e-commerce. For many online retailers, sales increased exponentially.

2021 62

Test Case Authoring with Cyara: These Are the Ways


In our galaxy… not one that’s far, far away… it’s pretty widely accepted that there’s a lot of benefit to automating aspects of your customer experience testing strategy.

2021 67

The 5 Rules for Changing Your Customer Habits

Beyond Philosophy

I’ve changed many habits during the pandemic, from how I have business meetings to how I grocery shop. I am not the only one; people have changed so many routines. Today, we will talk about what we can learn from the pandemic and discuss the five rules for changing your customer habits.

2021 85

Customer Engagement Is a Two-Way Street

Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.

Shave 60-seconds Off Your AHT with this Technique!

Myra Golden

I helped a claims team shave 83 seconds off of talk time. And that’s a big deal. I started by listening to a random sample of calls, hunting for the precise areas where agents lost control of calls. Turns out, it was the end of the call where they lost control.

2021 68

State of Customer Experience 2020 – Northridge Report


If you’re a customer experience practitioner, the responsibility of proving that what you’re planning will work may be falling on your shoulders. Getting the latest information, statistics, and perspectives is time Dash consuming.

2021 52

7 Contact Center Blogs to Follow Now!

Call Experts

“Customer Service” is one of the most commonly used phrases in business. But, do you ever wonder: what is customer service?

2021 52

Lessons in customer experience from Disney - for companies of any size


Loyalty Five lessons in customer experience from Disney

2021 76

Frontline Call Center Partners with VBurchett Consulting to Improve Patients' Experiences

Frontline Call Center and VBurchett Consulting are joining forces in modern patient care with a new patient engagement center that utilizes telemedicine.