Sat.Nov 13, 2021 - Fri.Nov 19, 2021

You Ask, We Tell: How Do I Increase Survey Response Rates? Should I Shorten My Survey?

InMoment XI

I’ve been looking back over my 20+ years of various research consulting roles and during that time, I’ve continuously fielded questions from clients and others within the industry.

2021 357

Great Service is Great Theater. An Encore.

Bill Quiseng

A while back, I wrote an article entitled “Great Service is Great Theater”. Today I want to offer another article about the very same subject, an encore performance so to say.

2021 128

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The New Hybrid Field Service Model: Does Visual Assistance Have A Part To Play?


The pandemic has transformed how field service is delivered, with the industry focused on servicing customers in the most efficient way possible.

2021 109

70+ Business Survey Questions You Should Include in Your Next Business Survey

ProProfs Chat

Entrepreneurs wishing to scale their business often fall prey to expensive consultants and time-consuming PR experts. The result? A few of them experience positive outcomes while others don’t.

2021 81

AI Insights Playbook––Understand Your Customer Experience To Improve It

The biggest challenge facing Contact Centers is understanding what customers expect. With today’s changing customer expectations, dynamic market realities and aggressive competitors, organizations must understand where they are successful and where they fall short. Download this eBook to learn how you can improve your customer experience with the help of Artificial Intelligence.

What the Supply Chain Crisis Means for Your Customer Experience

InMoment XI

The ongoing global supply chain woes have created massive headaches for both customers and the brands that serve them.

2021 297

More Trending

Uniphore Named One of the Fastest-Growing Companies in North America on the 2021 Deloitte Technology Fast 500™


Attributes 526% Revenue Growth to Massive Enterprise Demand for its Conversational Automation Platform that Uses AI to Modernize and Democratize Customer Experiences Palo Alto, Calif.

2021 83

150+ Poll Questions to Engage Your Target Audience

ProProfs Chat

At some point in time, we all have answered a poll – Whether it was a question about our ideal election candidate or our favorite beverage brand. We love when somebody cares about our opinions. .

2021 83

3 Key Strategies for Engaging Your Customers


These days, marketers are overwhelmed, and for good reason. With customer expectations evolving and the market constantly shifting — such as the death of third-party cookies and the release of Apple’s iOS 15 updates — it’s becoming more and more necessary for marketers to adapt their strategies.

2021 85

“New-Style” Digital Versus “Old-Fashioned” Human Interactions

Shep Hyken

Here’s a question, and I think I know the answer. Would you do business with an airline that didn’t offer the ability to book a ticket online, check-in online, and get your boarding pass online? . Assuming that every other airline has these self-service digital options, what if one didn’t?

100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

Destiny and the Revolution: How the future of Uniphore is the future of customer experience


By Jeannie Walters The future of customer experience is exciting in many regards, but what’s happening around low code/no code opportunities is downright fascinating. I had the privilege of interviewing Umesh Sachdev, CEO of Uniphore, and Yochai Rozenblat, former CEO of Jacada, soon after the acquisition of Jacada was finalized.

2021 87

Unlocking the meaning of stars in reviews


“If you want a similar look just boil a pot of water at home.” This was an actual 1-star review describing the geysers at Yellowstone National Park. While all industries strive for 5-star reviews, even the most well-known, and reputable businesses are prone to less than 5-star reviews.

2021 77

5 Reasons Why Colleges & Universities Need Live Chat & Chatbots


Unless you’re living under a rock, you’ll have heard of, and likely used live chat. You have probably interacted with chatbots too, knowingly or unknowingly. In both cases, students definitely have. Today’s students are digital nomads.

2021 75

How to Identify Which Call Center Incentives Are Right for Your Agents

Stella Connect

When it comes to setting priorities for the call center, it’s important to keep rewarding and recognizing your customer service agents top of mind. After all, call center incentives aren’t just a “nice to have.” ” .

Your Guide to Using Conversational Marketing to Drive Demand Generation

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.

How Contact Center Technology will Change the Way You Do Business.

Call Experts

Contact center technology can be the nerve center of your organization’s customer relationship management (CRM) strategy. Depending on the services offered, the contact center can also be called a call center, service desk, or customer service department.

10 Best Typeform Alternatives And Competitors

ProProfs Chat

While searching for the best survey tools, you might have bumped into Typeform. It is one of the leading survey software used across marketing, HR, customer success, education, and various other industries. .

2021 83

5 Ways to Optimize Your Customer Feedback Program

Experience Investigators

A customer experience leader’s role is often tied to collecting, analyzing and acting upon customer feedback.

2021 81

Guest Post: Driving Value for Employees and for the Business Through Recognition Programs

Stella Connect

With almost 30 years in the customer experience profession, Annette Franz, CCXP is founder and CEO of CX Journey Inc.

2021 82

Driving Business Value with Contact Center and UC Integration

With the growth of hybrid work models and work from home, one thing is more important than ever: integration. But, how are companies leveraging it - both technically and operationally? In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

5 Top Customer Service Articles of the Week 11-15-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Lego Customers Lose Millions of Pieces a Year.

Wondering how to improve customer experience in your contact center? Try these 10 best practices

NICE inContact

Watch our demo video to see CXone in action and then contact us to find out more about how CXone can help you improve your business results through more satisfying customer experiences. Contact Center Trends & Insights Contact Center Management CXone

Black Friday Marketing: Here’s Why It’s Wrong To Prioritize New Customer Acquisition During the Holidays (at the expense of existing customers)


Earlier this year, CommerceNext conducted a large-scale survey among retail marketing leaders.

2021 83

PPT Solutions Announces Jolynn Antonacci as Vice President of Marketing

ppt solutions

TULSA, OKLAHOMA, November 18, 2021 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, formally announced today the addition of Jolynn Antonacci as vice president of marketing.

2021 83

LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful.

8 Customer Success Tools to Enhance Your CS Software


Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos.

2021 84

Guest Post: How to Level-Up Your Email & SMS CX This Holiday Season

Shep Hyken

This week we feature an article by Devin Pickell, a Growth Marketer at Nextiva. He shares his quick tips for keeping your customers informed through email and SMS to level up their buying experience. .

2021 66

Empathy in Customer Service. What Do Experts Say?

Provide Support

The post Empathy in Customer Service. What Do Experts Say? appeared first on Provide Support Blog. Articles Best Practice Tips and Tricks empathy in customer service empathy on live chat live chat empathy

2021 81

How to Build Customer Rapport That Doesn’t Bore


Every six months, I begrudgingly visit the dentist. I sit under the fluorescent lights in the waiting room ruminating over my neglected resolution to floss each night and the impending pain I will soon endure.

2021 66

AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!