Why You Should Aspire to Drive Customer Lifetime Value—Not ‘Just’ Upsell Customers
InMoment XI
JANUARY 12, 2023
Cross-selling and upselling have formed the bedrock of brand aspirations for their existing customer base for a long time now.
Sat.Jan 07, 2023 - Fri.Jan 13, 2023
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Why the end of cookies doesn’t mean the end of personal data
Alida
JANUARY 12, 2023
Like many advertisers, your company has probably been fed a healthy diet of digital cookies for years. Now, however, the menu is changing—and so are your customers’ data preferences. Customer Experience
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Customer CARE is the New Marketing
Bill Quiseng
JANUARY 11, 2023
Through social media, people are talking about you whether you know it or not, like it or not. Customers who are dissatisfied with your service rant about their no class experience to others. They’re not just talking about you to their friends on social media.
The State of Automated Customer Service in 2023
Comm100
JANUARY 11, 2023
The State of Automated Customer Service in 2023. Competition is at an all-time high. In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. Competition and expectations go hand-in-hand – as the former rises, so too does the latter.
How to Leverage the Top CX Trends of 2023
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Do You Need a Customer Experience (CX) Manager?
InMoment XI
JANUARY 10, 2023
CX operations, or customer experience operations, are all about the systems, automation, and lines of communication that make possible a unified, cross-functional approach to improving customer experience. Do you need a customer experience manager dedicated to managing this effort?
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CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
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All New CX Toolkit for 2023
IntouchInsight
JANUARY 13, 2023
Happy new year! At Intouch Insight, we’re excited for what 2023 will bring for us and our partners. And we’re kicking it off with an all-new Customer Experience (CX) Toolkit. Customer Experience Management Customer Experience Measurement
Why Customer Health Scoring Matters
TeamSupport
JANUARY 13, 2023
Understanding and measuring customer sentiment and health is a critical aspect of running a successful business. It allows you to gauge how your customers feel about your brand, products, and services, and make adjustments as needed to improve the customer experience.
25 important social media questions, answered
BirdEye
JANUARY 11, 2023
Social media is a daily part of our lives, but many companies still have questions about it. How do you use it effectively? What are the rules for posting content? How can you protect your data and privacy online? These are just a few of the social media questions that businesses are asking.
12 Customer Success predictions and trends for 2023
ChurnZero
JANUARY 13, 2023
The time-honored practice of trying to predict what’s to come in the year ahead never fails to get our minds buzzing with possibilities, new ideas, and excitement for the future.
CX Takes a Big Leap: 5 Steps to Better (Human) Outcomes
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Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.
Three Ways to Create an Employee Experience that Creates a Better Customer Experience
Shep Hyken
JANUARY 11, 2023
Most everyone in the business world is familiar with the idea of customer experience (CX). And as popular as CX is, there’s a somewhat new concept that has been coming on strong for the past five years, and that’s the employee experience (EX).
Training and Development as an Employee Retention Strategy
COPC
JANUARY 13, 2023
Training and development functions exist in most contact center operations. Some organizations focus primarily on new hire training, while others also provide ongoing training.
Make Every Agent Your Best Agent With WFM — Even Remotely
Playvox
JANUARY 12, 2023
No matter where your contact center team is physically located, bringing out their best performance can be a big challenge. Adding remote work or a hybrid setup to the mix can make things even tougher. But does it have to? Why Agents Want To Work Remotely — And Why You Should Let Them.
How the world's best CX leaders are making customer experience a company-wide concern
MyCustomer
JANUARY 12, 2023
Engagement How CX leaders make CX a company-wide concern
How Do You Measure the Success of Enterprise Learning?
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Every organization measures ROI differently. With Thought Industries’ three pillars of learning in this white paper, you can identify what matters to your business, define KPIs and metrics, and see how other organizations measure success and impact.
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A New Strategic Approach For Field Service Leaders in 2023: Visual Engagement Technology
TechSee
JANUARY 9, 2023
Increasingly, field service leaders are looking at new visual engagement technologies to improve their operational efficiency and customer and agent satisfaction. At its core, these technologies have a simple premise – a picture is worth a thousand words.
Supercharge your success with ChurnZero’s new Customer Success AI™
ChurnZero
JANUARY 10, 2023
No matter what your role in Customer Success, creating and ideating on new content, strategies and engagements is key to the customer relationships you build and the results you drive. This essential aspect of your job can also be one of its most time-consuming.
GUEST POST: Skyrocket the Customer Experience and Mitigate Financial Risk
COPC
JANUARY 10, 2023
By Vicki Brackett – BPO Veteran, WFH pioneer and SVP of Partner Success, livepro We all know employee perceptions of how they are treated directly influence their feelings about their employer.
How Barnes & Noble has focused on CX to turn around its fortunes
MyCustomer
JANUARY 9, 2023
Engagement How Barnes & Noble has turned around its fortunes
The State of Customer Experience 2023 Research Report
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The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.
Service Automation Comes to Mobile Apps With the VI Mobile SDK
TechSee
JANUARY 12, 2023
Since launching just six months ago, millions of customers and technicians have used TechSee’s Visual Intelligence’s (VI) AI to successfully set up their devices, visually troubleshoot issues, and confirm successful resolutions to all sorts of issues. The savings and CX impact has been incredible.
Medallia Customer Experience Platform Chosen by SelectBlinds
CSM Magazine
JANUARY 11, 2023
SelectBlinds has selected Medallia, a customer experience management platform, to help improve and enhance their customers’ experiences. SelectBlinds revolutionizes the window treatment industry as America’s most-trusted, highest rated online company.
How To Retain “Fickle” Forex Traders
Optimove
JANUARY 10, 2023
We want to make retention marketing a priority. So where to start? Providing top-notch customer service is a must these days, to keep traders happy, engaged, and active, where traders have high expectations, low levels of patience and infinite options.
GUEST POST: Skyrocket the Customer Experience and Mitigate Financial Risk
COPC
JANUARY 10, 2023
By Vicki Brackett – BPO Veteran, WFH pioneer and SVP of Partner Success, livepro We all know employee perceptions of how they are treated directly influence their feelings about their employer.
Industry Shake-Up: 2023 Commerce Trends To Rock Your World
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!
Secret Service Turns 20! And The DiJulius Group Is Born, With Superior Customer Service As The Single Biggest Competitive Advantage
The DiJulius Group
JANUARY 9, 2023
On January 15th, 2003, my first book, Secret Service: Hidden Systems That Deliver Unforgettable Customer Service, came out.
10 Tips for Improving Online Gaming Customer Support
CSM Magazine
JANUARY 10, 2023
As an online casino owner, providing great customer support is key to success. It doesn’t matter if you are offering the most attractive bonuses or new games—if customers don’t have a top-notch experience with your service, they won’t come back.
Guest Post: How Can You Make Sure That Your Customers Feel Heard?
Shep Hyken
JANUARY 13, 2023
This week, we feature an article by Kathleen White, an independent business analyst for several small businesses. She writes about letting your customers know that they are important to you and your business by making sure that they feel heard.
How Enterprise Contact Center Solutions Lead to CX Success
Advantage Communications
JANUARY 11, 2023
Enterprise contact center solutions use software and expertise to provide businesses with a comprehensive solution to better manage their customer service operations and achieve customer experience (CX) success
Is Your CX Program Delivering the Results You Had Hoped?
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
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