10 Ways to Get Actionable Feedback from Customers (part 1)
Experience Investigators by 360Connext
NOVEMBER 14, 2016
It can be a daunting task to go looking for actionable feedback. You have to roll up your sleeves, check your ego at the door, and prepare to learn some hard truths about your business and (gasp!) yourself. It’s great to seek customer feedback through surveys, but many typical survey questions lead the witness. For instance, “Are you satisfied” […].
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