Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits
BlueOcean
MAY 29, 2019
Picture this: You’re in the RFP process for a new contact center partner. You have a short list of participants. You give them a couple of weeks to return their answers, and then you spend a few more weeks poring through those answers with your team to eliminate the deal-breakers and discern the winner. Finally, you’re down to two choices – both options have versatile capabilities and impressive metrics.
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