Sat.Dec 07, 2013 - Fri.Dec 13, 2013

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WestJet’s Christmas Miracle (we love our customers!)

InMoment XI

If you have been on the internet the past few days, no doubt you have seen what happens when creating an exceptional customer experience comes together perfectly. WestJet, a Canadian-based airline, wanted to demonstrate what ‘giving’ looked like at its best during the busy holiday season. The result was a Christmas miracle for 250 guests.

Airlines 200
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The 3 Things Every Prospect Wants to Hear

Amity

Prospects invest a great deal of time researching the right solution. For some, it’s easier because they’ve got a hot tip on a must-have service – and if that’s your service then you’ve been working really hard at customer success! Throughout the evaluation process, a number of solutions (likely your competitors) are being considered, a few individuals from different departments are weighing in ( the average decision group consists of 5.4 people ) and the prospect is really kicking the tires on

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Best customer service

Very Best Service

'Best customer service formula The recipe for best customer service has never been published yet many organisations claim to know the secret formula. By performing a key word density analysis on a number of relevant pages we have come up with the secret formula from the customer point of view : 29% - deliver a result : give the customer what he wants and that will be a key driver of satisfaction 25% - being helpful : all about attitude and clearly trying to help the customer resolve their querie

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Customer Loyalty and the Spirit of Christmas

Touchpoint Dashboard

'Despite the weather outside being frightful (it’s a balmy 8 degrees Fahrenheit outside my office today), Christmas spirit abounds. The holiday is just a few weeks away, and extra doses of friendliness, goodwill, compassion and generosity are apparent everywhere. All of this holiday cheer has me thinking about what effect the spirit of Christmas has […].

Loyalty 50
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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WestJet’s Christmas Miracle (we love our customers!)

InMoment XI

If you have been on the internet the past few days, no doubt you have seen what happens when creating an exceptional customer experience comes together perfectly. WestJet, a Canadian-based airline, wanted to demonstrate what ‘giving’ looked like at its best during the busy holiday season. The result was a Christmas miracle for 250 guests.

Airlines 200

More Trending

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Welcome to the Future of Online Surveys

GetFeedback

Now any company, anywhere can instantly create and distribute visually-rich, mobile-optimized, online surveys that work perfectly on smartphones.

Article 150
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A Case Study in Improvement

Brad Cleveland Blog

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WestJet’s Christmas Miracle (we love our customers!)

InMoment XI

If you have been on the internet the past few days, no doubt you have seen what happens when creating an exceptional customer experience comes together perfectly. WestJet, a Canadian-based airline, wanted to demonstrate what ‘giving’ looked like at its best during the busy holiday season. The result was a Christmas miracle for 250 guests.

Airlines 200
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Don’t Wait For The New Year To Resolve To Do Better.

Annie Tsai

This time last year, perhaps you put your introspective hat on and created some New Year Resolutions for yourself. Wanted to finally run that marathon? On the list. Wanted to juice cleanse your way to inner peace? That made it too. While the New Year (and milestones in general) is a nice symbolic way to […].

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Video: Customer Journey – Part Three

InMoment XI

Today’s posting is the last of three which highlights some of the findings from the Customer Journey Study that we presented at our Customer Experience Summit in Las Vegas a few weeks back. This one is probably the most contentious since it challenges existing CE programs to proactively reach out to customers when they’re in. View Article.

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Video: Customer Journey – Part Three

InMoment XI

Today’s posting is the last of three which highlights some of the findings from the Customer Journey Study that we presented at our Customer Experience Summit in Las Vegas a few weeks back. This one is probably the most contentious since it challenges existing CE programs to proactively reach out to customers when they’re in.

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Customer Journey – Part Three

InMoment XI

Today’s posting is the last of three which highlights some of the findings from the Customer Journey Study that we presented at our Customer Experience Summit in Las Vegas a few weeks back. This one is probably the most contentious since it challenges existing CE programs to proactively reach out to customers when they’re in.

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Holiday Confessions of a Car Guy

InMoment XI

December 25th, 1975. I was 4 years old and I vividly remember that cold and snowy Christmas morning in Northeastern Pennsylvania. In our modest home, under our tree, was a gift that would shape my life. At a few cents a piece I opened box after box of Matchbox cars. A Renault LeCar, a Porsche.

Article 200
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Holiday Confessions of a Car Guy

InMoment XI

December 25th, 1975. I was 4 years old and I vividly remember that cold and snowy Christmas morning in Northeastern Pennsylvania. In our modest home, under our tree, was a gift that would shape my life. At a few cents a piece I opened box after box of Matchbox cars. A Renault LeCar, a Porsche.

Article 200
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Holiday Confessions of a Car Guy

InMoment XI

December 25th, 1975. I was 4 years old and I vividly remember that cold and snowy Christmas morning in Northeastern Pennsylvania. In our modest home, under our tree, was a gift that would shape my life. At a few cents a piece I opened box after box of Matchbox cars. A Renault LeCar, a Porsche.

Article 200
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How Many Researchers Does It Take to Change a Light Bulb?

InMoment XI

Friday, I set about trying to untangle a few employment problems that needing solving. These were typical HR things that land on my desk: how to pay someone who is working internationally, how to track hours for someone who is splitting their time between two operating units, etc. Like many organizations, ours can be a. View Article.

Article 200
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How Many Researchers Does It Take to Change a Light Bulb?

InMoment XI

Friday, I set about trying to untangle a few employment problems that needing solving. These were typical HR things that land on my desk: how to pay someone who is working internationally, how to track hours for someone who is splitting their time between two operating units, etc. Like many organizations, ours can be a.

Article 200
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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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How Many Researchers Does It Take to Change a Light Bulb?

InMoment XI

Friday, I set about trying to untangle a few employment problems that needing solving. These were typical HR things that land on my desk: how to pay someone who is working internationally, how to track hours for someone who is splitting their time between two operating units, etc. Like many organizations, ours can be a.

Article 200
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A Case Study in Improvement

Brad Cleveland Blog