Sat.Mar 08, 2014 - Fri.Mar 14, 2014

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3 Simple Ways To Upgrade Your Call Center Experience and Win the Customer

Win the Customer

'With the growing number of channels by which customers can now contact businesses, call centers must adapt their strategy and structure to leave room for coordination, collaboration, and enhance the customer experience.

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How we worship our satisfied customers

Service Untitled

'With happy customers comes repeat business, referrals, and of course loyalty; all adding to a customer oriented culture that ultimately places an organization as being more popular and valuable. The customer-centric legend, Zappos, an e-retailer with a unique approach to selling shoes and a variety of other merchandise, focuses its culture on pleasing the customer at a personal service level.

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What’s the next big thing in customer experience?

Smith+co CX

'THE INTERNET OF THINGS enabling your fridge to talk to your kettle to talk to your spouse MOBILE EXPERIENCE which allows consumers to do everything on the move and may well help to solve the obesity crisis if only people can develop skinny fingers PREDICTIVE ANALYSIS means brands know what customers are going to do before they know it themselves (scary!

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Amplify Your Best Salesperson

Amity

In a sobering post this week, Jason Lemkin asked if 5X is the new 2X? According to Lemkin, 500% growth is what it takes to be considered a hot SaaS startup today. If you want the best investors, the best talent and the best partners, you need to put some very impressive numbers on the board every quarter. Oh, and you have to achieve these targets while segmenting and driving down the Cost of Customer Acquisition (CAC) at the same time.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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7 Tips for Reducing Field Service Costs and Enhance Customer Experience That Actually Work

Win the Customer

'With software companies providing innovative solutions to enable smarter decision-making and more efficient resource allocation, a truly lean enterprise is within reach that leaves more time and resources to take care of customers.

More Trending

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Take the Mystery out of Mapping with our New Journey Mapping Guide

Touchpoint Dashboard

'Today, customer experience is at the forefront of company strategy across industries worldwide. Customer journey mapping is universally seen as an ideal starting point to understand your business from your customer’s perspective, collect voice of the customer and other evidence, and put it all in one place.

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Ouch! Identifying Pain Points in Retail Banking Compliance

InMoment XI

I recently spoke with a senior compliance officer at a top tier bank who raised concerns over how best to proactively monitor, measure and report insights on the sales process across his branch network in light of recent audit findings. Bankers face hefty fines to ensure their customers understand terms, conditions, fees and sometimes complicated. View Article.

Banking 200
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4 Tried and True Customer Service Strategies for New Call Center Managers

Win the Customer

'How do you make your customers stay with you for the long haul? Through the magic of customer service. These 4 tips make sure you''re sticking to what works.

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Should We Have Objectives for Abandonment?

Brad Cleveland Blog

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Software for Customer Success: How Software Development at Amity Focuses on Customers

Amity

Software development aims to be a process, like building a bridge. First lay the foundation, then raise the supports, etc. Unlike building a bridge, however, there are no fixed goals by which to judge the product complete. Similarly, there are few fixed reusable components from which to build a new software bridge; we don’t have steel I-beams or specific recipes for concrete.

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Ouch! Identifying Pain Points in Retail Banking Compliance

InMoment XI

I recently spoke with a senior compliance officer at a top tier bank who raised concerns over how best to proactively monitor, measure and report insights on the sales process across his branch network in light of recent audit findings. Bankers face hefty fines to ensure their customers understand terms, conditions, fees and sometimes complicated.

Banking 200
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A Happy Employee Equals Happy Customers, So Stop Treating Call Center Agents Like Trash

Win the Customer

'One of the most valuable assets a company owns is its employees, and ensuring their happiness can be one of the most challenging aspects facing any business.

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Should We Have Objectives for Abandonment?

Brad Cleveland Blog

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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How PSIM Can Help Rail Operators Keep Service on Track and Costs Down

Customer Interactions

'Transit passengers have simple expectations. They want to arrive at their destinations on time and safely. But given everything that can go wrong, delivering consistently high levels of service can be complicated. Service can be impacted by everything from signal failures and adverse weather conditions to mechanical failures, collisions, derailments, and even acts of terrorism.

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Ouch! Identifying Pain Points in Retail Banking Compliance

InMoment XI

I recently spoke with a senior compliance officer at a top tier bank who raised concerns over how best to proactively monitor, measure and report insights on the sales process across his branch network in light of recent audit findings. Bankers face hefty fines to ensure their customers understand terms, conditions, fees and sometimes complicated.

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How To Amaze Banking Customers: A Simple Story

PeopleMetrics

'So, last week I woke up to $867.35 missing from my bank account. $138.63 spent at a gas station in Spain. I don’t own a car. And I’m not in Spain. $73.65 on cigarettes in Texas. I don’t smoke either, and I’m definitely not in Texas. I fished my phone out of my purse and frantically called Simple’s customer service line while racing towards the morning bus.

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