Sat.Apr 10, 2021 - Fri.Apr 16, 2021

3 Reasons Why You Should Invest in CX Courses


Professional CX courses are one of the best ways to understand CX and apply it to your business. You get the opportunity to learn. Insight business Customer-Centric Organization customerisking cx CX community CX network CX professional CXStrategy feedbackly feedbacklycxm

2021 59

How Technology Can Help Humanize Customer Support

Team Support

The current marketing environment has changed drastically. Customers are often in need of assistance and expect smooth interactions with the company.

2021 85

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Customer Care Vs. Customer Service Vs. Customer Experience: Explained

Advantage Communications

All businesses want to keep their customers, and prospects, happy. Satisfied customers are the difference between a successful and highly-profitable company, or a business that is struggling to compete with its competitors. Customer Service Trends

2021 56

Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference

Experience Investigators by 360Connext

Customer experience leaders often talk with confidence about their Voice of the Customer (VoC) programs. They boast about how often they survey customers, collect feedback via fancy technologies, and produce reports with color-coded graphs.

2021 170

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

4 Reasons why your Customer Service Needs to be a Profit Generator


Is customer service a cost center or a profit center? If you answered ‘cost center’, right now is the perfect time to challenge that assumption. Read on to learn four reasons why this is the case – and how to make the shift within your company.

2021 119

More Trending

Relieve administrative responsibilities and focus on CX and business success


Talkdesk offers advanced administrative services to help customers optimize their contact center. We continue to work closely with our customers to improve Customer Experience (CX) and achieve greater revenue.

2021 96

Want Stronger Employee Engagement? Engage Their Families

The DiJulius Group

5 Quick Tips to Help you Make Price Irrelevant 1. Customer Service Feature Story The foundation of every great culture is built on strong leaders who constantly recognize their employees’ contributions. However, when Dave Timmons was the SVP at Bank of America, he took it to another level.

2021 75

In the Digital and Customer Experience World, there are two lives: Before and After COVID-19. Is your company ready?


In the Digital Experience and Customer Experience World, there are two lives: Before and After COVID-19. Is your company ready? experience Design. The post In the Digital and Customer Experience World, there are two lives: Before and After COVID-19. Is your company ready? appeared first on Eglobalis.

2021 81

Alida Sets out to Become the Most Partner-Friendly SaaS Company


If your company provides CX solutions, research & insights services, marketing services, or a technology platform, there are two things you need to know about Alida. Customer Experience Tech Industry

2021 130

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

2 steps to overcome data silos and supercharge outbound engagement


Conquer the Complexities of Outbound Engagement with Everything you Need, All in One Place Talkdesk brings the industry’s best cloud contact center together with Salesforce Sales Cloud to give your organization everything you need to convert a prospect into a happy customer.

2021 87

4 Ways Personalized Customer Engagement Can Build Better Relations


Personalized customer engagement promotes more active use of your product and stronger relationships with your brand. Personalization builds customer trust in your brand, strengthening your relationship. This lays the groundwork for subscription renewals and upsell opportunities.

2021 68

Creating a Customer-Centric Culture That Aligns Employees With Customers

Integrity Solutions

Building a customer-centric culture is more challenging than you might initially think. But every organization has the ability to build a strong customer-centric culture- and it doesn’t have to be complex. The business environment is never static.

2021 63

Here’s How to Get Your Customers to Say, “I’ll Be Back!”


Many companies think they have to compare themselves to their competition. They want to know what the competition is doing that they are not. And when they figure it out, you know what they do? They copy them. It’s not a bad idea to do that, but it’s not the best idea either.

2021 74

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Three Powerful Tips for Effective CX Communication

Daniel Group

Communicate with Me Now! Three Powerful Tips for Effective CX Communication. Are you ready to give customers what they want from you? This is the second installment of our four-part series that focuses on this question.

2021 80

Top 6 User Engagement Metrics to Track


Engaging your customers is the key to lowering churn and leaving no client behind. Knowing the user engagement metrics that matter for your business can help improve your performance. Here are six top KPI categories to track: License utilization. Product adoption rate. Stakeholder engagement.

2021 72

Get Ready to Shift CX into High Gear with Cyara Call Explorer


Today marks a momentous occasion in the world of test automation. There’s a new on-ramp into the fast-lane that will help navigate you straight toward flawless customer experiences!

2021 78

Best Service Recovery Strategies In 2021


If your company doesn’t have service recovery strategies in place to combat issues that crop out of nowhere, it will seriously affect your business prospects.

2021 60

Customer Perceptions of the Community Experience

Speaker: Mike Ellis, Vanilla Forums Marketing Manager

What do your customers actually want? In a land of ever-changing customer behaviors and expectations, brands need to understand the experiences customers value the most, and how these can impact their business outcomes. Join us on May 26th at 12 EDT for an in-depth discussion led by Vanilla's Marketing Manager, Mike Ellis. Mike will walk you through this research and guide you on community usage in terms of the most valued customer experience aspects.

What are the Main Advantages of Using CRM Software?

CSM Magazine

CRM stands for Customer Relationship Management. CRM software provides users with access to a range of technologies that track and report metrics related to customer interactions, sales, productivity, and much more.

2021 52

5 Top Customer Service Articles For the Week of April 12, 2021


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Overpromise by Josh Linkner.

2021 58

While problems may be beyond your control, problem resolution is not

Customer Enthusiast

On February 27 of this year, I placed an online order for a Husky 52” mobile workbench from The Home Depot. I chose to have the product delivered to a local store for pickup to avoid the $79 delivery fee.

2021 59

Customer Service Strategies: How to Increase Customer Loyalty

Advantage Communications

Did you know that acquiring a new customer can cost five times more than retaining an existing customer? In fact, there’s not many more important things for the growth and profitability of your organization than customer loyalty. Customer Service Trends

2021 60

Customer Engagement Is a Two-Way Street

Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.

Customer Service in CRM: Strengthen Your Business Using CRM Software

CSM Magazine

CRM software is the medium through which you can build connections with your existing customers and prospects in a personalized manner rather than the old and traditional contact management practices.

2021 52

Amazing Business Radio: Ali Rayl


Great CX Drives Trust & Engagement. How Customer Support Tools Can Impact Your Internal and External Customers. Shep Hyken interviews Ali Ray, VP of Customer Experience at Slack. They discuss how customer support tools can positively impact the customer experience.

2021 57

CS Career Guide: Customer Success Job Titles, Descriptions, & Salary


With Customer Success being one of the top emerging departments in software companies around the globe, you might be considering a career in this industry, but you also might be wondering which role is right for you. .

2021 56

5 Rules for Successfully Managing Your Company Politics

Beyond Philosophy

There is a surprising lack of literature on company politics. For such an important topic that can be awkward for people, it seems there should be books, podcasts, training, and everything else on it. Today I am going to do my part on being some of the change I want to see in the world.

2021 78

Frontline Call Center Partners with VBurchett Consulting to Improve Patients' Experiences

Frontline Call Center and VBurchett Consulting are joining forces in modern patient care with a new patient engagement center that utilizes telemedicine.