Service Untitled
DECEMBER 17, 2013
'It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. No matter how we try to dazzle, the golden rule of presenting the best product and doing it right, continues to successfully align our future for growth and success.
Amity
DECEMBER 18, 2013
Even a cold, snowy winter night could not keep the crowd away! Last night, the heroes of the Customer Success Meetup met for their second event. The buzz from the first meetup had definitely circulated. Over the past few months, the group membership swelled to 80 members. The room was flush with both “regulars” and new faces. From the enthusiastic discussion, we continue to hear that – despite best intentions – customer success is still very much in its infancy.
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InMoment XI
DECEMBER 19, 2013
I’m not making this up. I actually had requests to re-post this from last year. Enjoy and all of the very best for the holiday season from your friends at Maritz. @christravell.
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Customer Interactions
DECEMBER 19, 2013
'Video surveillance remains at the bedrock of security solutions. As well, it is becoming clear that Physical Security Information Management (PSIM) is emerging as a key solution for efficiently administering incident response. When government-level operations utilize these solutions, they can have a widespread impact on the safety and security of people and property such as critical installations, airports, and seaports.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
InMoment XI
DECEMBER 19, 2013
Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time.
Upwave
DECEMBER 16, 2013
It’s no secret that tech companies amass vast stores of user information, from tax records to snapshots of pumpkin spice lattes. What’s more ambiguous is how this personal information is used. And while major Internet companies like Google, Yahoo, Apple, Facebook, and Microsoft publish transparency reports to distance themselves from NSA spying paranoia, companies like AT&T and Verizon are decidedly more opaque.
InMoment XI
DECEMBER 19, 2013
Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
InMoment XI
DECEMBER 19, 2013
Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time.
InMoment XI
DECEMBER 17, 2013
I have learned some valuable things during my first year as CEO of Allegiance and would like to share a few of them with you. Customers. One of my favorite things this past year has been meeting customers. When our customers are successful we are successful as a company. This has become the guiding principle.
InMoment XI
DECEMBER 17, 2013
I have learned some valuable things during my first year as CEO of Allegiance and would like to share a few of them with you. Customers. One of my favorite things this past year has been meeting customers. When our customers are successful we are successful as a company. This has become the guiding principle.
InMoment XI
DECEMBER 17, 2013
I have learned some valuable things during my first year as CEO of Allegiance and would like to share a few of them with you. Customers. One of my favorite things this past year has been meeting customers. When our customers are successful we are successful as a company. This has become the guiding principle.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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InMoment XI
DECEMBER 19, 2013
I’m not making this up. I actually had requests to re-post this from last year. Enjoy and all of the very best for the holiday season from your friends at Maritz.
InMoment XI
DECEMBER 19, 2013
I’m not making this up. I actually had requests to re-post this from last year. Enjoy and all of the very best for the holiday season from your friends at Maritz.
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