Sat.Jan 09, 2021 - Fri.Jan 15, 2021

Insights from a CX Expert: Anatomy of a Great Contact Center Experience


High quality customer service has always been the unsung hero of driving company profits, and the contact center experience often plays a key role in how that service is delivered and received.

2021 67

Moving into CS Leadership Through Growth


Mel Bilge shares her approach to growing success inside of a startup, and moving from the individual contributor role into a leadership position. The post Moving into CS Leadership Through Growth first appeared on Strikedeck | Customer Success Platform.

2021 56

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5 Customer Experience Trends for 2021 and Beyond

Advantage Communications

With the hope and foresight of a new year now here, many executives are now proactively looking at new ways to grow their business in 2021, drive profitability, and improve the satisfaction and loyalty of their customer base. Customer Service Trends

2021 60

Customer loyalty survey questions


20 essential customer loyalty survey questions and surveying best practices. Guides

2021 271

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Creating a Voice of the Customer Program: Don’t Miss These 5 Steps Before Starting

Experience Investigators by 360Connext

Voice of the Customer: An Overview. Businesses who do well with customer experience initiatives do so because they know exactly what their customers are feeling and experiencing. . No, the secret to success isn’t mind-reading. It’s a Voice of the Customer program (VoC).

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More Trending

After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay?


With the number of new daily confirmed cases of COVID-19 in the UK exceeding 60,000, the country has officially entered its third national Coronavirus lockdown.

2021 109

23 customer service tips to provide great experiences


Top tips to provide better service that’ll benefit your business and your customers. Guides

2021 245

Intro to Insight Communities


Elevate your existing Voice of the Customer strategy with a customer insight community comprised of thousands of highly engaged customers and prospects. Best Practices

2021 130

Guest Post: How to Effectively Monitor Customer Experience


This week we feature an article from Thomas Fordham, Co-Founder and Chief Operating Officer at TAP London. H e shares different strategies to help your business monitor and measure customer satisfaction.

2021 94

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

How to Choose the Right Visual Assistance Platform for your Automotive Brand [Checklist]


Visual Assistance is an emerging technology that allows automotive original equipment manufacturers (OEMs) to visually guide and collaborate with owners, dealers and team members.

2021 109

Getting Smart About Omnichannel

CSM Magazine

Applying analytics to pinpoint customer relevancy. The value of positive customer experience continues to grow. The 2019 Gartner Customer Experience Management Survey found that 86% of respondents say they will compete based on customer experience (CX) two years from now.

2021 86

How to Create a Customer Experience Journey that will Produce Amazing Results

The DiJulius Group

5 Quick Tips to Help you Make Price Irrelevant 1) Feature Story How to Create your Customer Experience Cycle that will Produce Amazing Results By Dave Murray Nothing will have a bigger impact on elevating your customer service company-wide than developing your Customer Experience Cycle (CEC).

2021 78

An Empowerment Lesson From the Ritz-Carlton


If you’ve been following my work, you know I’m a huge fan of the Ritz-Carlton. I was recently on a Zoom presentation with Horst Schulze , first president and co-founder of the Ritz-Carlton chain. When Horst speaks, I listen and take lots of notes.

2021 95

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Teach smart devices to see what you see: Why TechSee is one of the best R&D companies to work for


If you’ve ever been tempted to smash your wireless router or take a bat to your smart thermostat out of sheer frustration, then you already have a pretty good idea of why we do what we do at TechSee. Never heard of TechSee?

2021 109

Top 20 Most Popular Customer Centricity Articles of 2020


Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Many people were working from home this year, were you?

2021 73

7 steps to navigate the changing CX landscape


The pandemic is forcing businesses to rethink how they approach and invest in CX. Business leaders have been turning to technology to improve customer interactions for years now, but the pandemic has put customer experience (CX) transformation into overdrive.

2021 81

5 Top Customer Service Articles For the Week of January 11, 2021


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

2021 74

Customer Engagement Is a Two-Way Street

Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.

Customer Experience Collaboration and Case Management – Made Simple

CX Workout - Ideas Blog

Customer Experience Collaboration and Case Management – Made Simple. Complex case management – handled simply. It’s usually the complex and unpredictable customer cases that make it past your automated processes and self-service channels to reach your agents.

2021 63

How Customer Experience Is an Organization-wide Strategy


After writing on Customer Experience for different business functions, we realized a need to discuss Customer Experience as a holistic strategy that applies to the whole organization at large.

2021 56

What is a Vaccine Passport?


Vaccine passports are one way to revive industries stalled by the COVID-19 pandemic. Immunity passports were debated multiple times during 2020, but it’s the approval of vaccines in nations across the globe that has given rise to the potential to make vaccine passports a reality.

2021 75

Amazing Business Radio: Dennis Wakabayashi


The New, Better Customer Experience. How to Drive a Customer-Centric Culture. Shep Hyken interviews Dennis Wakabayashi , the VP of CX Solutions Delivery for RR Donnelley. They discuss strategies for creating customer-centricity by improving the employee and customer experiences.

2021 68

The Executive's Guide to Building a Community Team

Speaker: Carrie Melissa Jones; Founder, Gather Community Consulting

Successful communities demand much more attention than most organizations predict. Join Carrie Melissa Jones, Founder of Gather Community Consulting for this webinar about the right way and the wrong way to approach community building.

PK named among preferred Salesforce loyalty partners


As customers have increasingly gone digital during the COVID-19 pandemic, loyalty has gained prominence as a powerful strategy to increase stickiness, grow revenue, and deepen relationships with customers. Loyalty stands […].

2021 65

The 10 Biggest Myths of Customer Experience (CX) – Busted!


Customer experience is gaining traction as the new battlefield. Customers who come back for a pleasant experience are loyalists who are important to any company. The economy we live in is experience dominates.

2021 52

How to Use an Email Ticketing System to Boost Your Support Team’s Productivity


Customer service departments are highly integrated and diverse teams that thrive on precision, productivity, and agility. With countless emails, queries, calls, messages, and social media mentions pouring-in from every direction; it becomes hard to not miss a single incoming query.

2021 52

Part 1: B2B Customer Support Transformation Imperatives

Team Support

ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download.

2021 62

Frontline Call Center Partners with VBurchett Consulting to Improve Patients' Experiences

Frontline Call Center and VBurchett Consulting are joining forces in modern patient care with a new patient engagement center that utilizes telemedicine.