5 Ways to Mobilize Your Customer Data
Blueshift
FEBRUARY 6, 2020
The twenty-teens were all about collecting data — from CRMs to CDPs countless companies invested in the gathering of data and effective organization solutions.
Sat.Feb 01, 2020 - Fri.Feb 07, 2020
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What’s the Peak-End Rule and Why It Matters in CX?
Interactions
FEBRUARY 6, 2020
What is the Peak-End Rule? Barbara Frederickson and Danie Kahneman conducted a research based study in 1993 that proved that the human memory is, in fact, imperfect.
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CX Training Can Make You Happier… Here’s How To Get Started
Experience Investigators by 360Connext
FEBRUARY 3, 2020
Learning Makes You Happier — Science Shows it. Have you ever experienced a “conference high?” ” . Not, I’m not talking about what happens when you skip out on the afternoon session because you got a whiff of something “totally legal in this state.”
5 Efficient Ways to Boost Customer Loyalty
GetFeedback
FEBRUARY 2, 2020
5 easy ways you can increase loyalty, boost engagement and optimize your customer experience program. Articles
The 2023 Customer Experience Management Value Index
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
The Last Customer on Earth
ShepHyken
FEBRUARY 5, 2020
What if you only had one customer left to do business with? Maybe this was the last customer on earth? Norman Beck—my friend and faithful reader of The Shepard Letter —and I were talking about this idea and he shared another way of looking at it.
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CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
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A Step-by-step Guide to Provide Exceptional Customer Support
ProProfs Chat
FEBRUARY 7, 2020
Everyone says that customer support used to be easy. Now, note the past tense in that. For an 18th century blacksmith, the questions and concerns from customers were pretty simple. Solutions came easily too.
5 Efficient Ways to Boost Customer Loyalty
GetFeedback
FEBRUARY 2, 2020
5 easy ways you can increase loyalty, boost engagement and optimize your customer experience program. Articles
Amazing Business Radio: Stacy Sherman
ShepHyken
FEBRUARY 4, 2020
The Voice of the Customer. Creating WOW Moments by Simply Being Human. Shep Hyken interviews Stacy Sherman. They discuss strategies for improving CX throughout every level of an organization.
Collaborating for Success
CloudCherry
FEBRUARY 6, 2020
Collaboration. Communication. Cohesion…. All those lovely (and essential) ‘ions’ are at the heart of this week’s ‘Sweets of CX’ Episode. Thank goodness I was joined by a true expert on Collaborating for Success. After all, he wrote the book. (No
How to Leverage the Top CX Trends of 2023
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Framing Effects – Discover This Powerful Marketing Technique To Gain Growth
Beyond Philosophy
FEBRUARY 6, 2020
How you present information often influences your audience to perceive it differently. In marketing, sometimes how you present the facts takes advantage of the information in a way that shouldn’t matter when you think about it rationally.
Drive More Revenue with CSAT, NPS and CES
GetFeedback
FEBRUARY 7, 2020
The focus on customer experience isn’t going anywhere. In fact, we’d argue that superb customer experience is no longer just a “nice to have”; it’s a necessity for any business that wants to flourish in the coming years. . Twenty years ago, companies got measured against their competitors. If you sold financial software, your product would get compared to your competitors’ products and that was the end of it. Whichever product did the job better, would win. . This is no longer the case.
Guest Post: Why Businesses Must Emphasize a Human Touch Over the Phone
ShepHyken
FEBRUARY 7, 2020
This week we feature an article by Riley Panko, a Senior Content Developer & Marketer at Clutch. She emphasizes the need for human interaction over the phone in a world of automated response systems.
Stepping into a new decade: What’s evolving from 2010 to 2020 in SaaS
SurveySparrow
FEBRUARY 6, 2020
2020 has settled in and with the New Year has come a whole new decade! Now, looking back, SaaS companies have had quite a ride in the decade that passed by.
How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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5 Reasons to Become a Mystery Shopper
Second to None
FEBRUARY 4, 2020
One of the most unfiltered ways of observing and analyzing the customer experience within your brand is to employ mystery shopping programs.
5 Efficient Ways to Boost Customer Loyalty
GetFeedback
FEBRUARY 2, 2020
Loyal customers are the customers who will continue to buy your product with or without sales or discounts and will recommend your business to their friends. The goal for every business is for all of their regular loyal customers to be enough to keep the business going. Customer loyalty is at its most basic definition when customers are likely to continue to do business with you.
Do You Have Negative Cues That You Are Not Aware Of
The DiJulius Group
FEBRUARY 5, 2020
1. Customer Service Feature Story Do You Have Negative Cues That You Are Not Aware Of? By Jess Pischel There is always an opportunity for improvement.
Bringing CX in the Control Room: How Securitas affirms its market leader position using Hello Customer
Hello Customer
FEBRUARY 6, 2020
Photo source: Securitas. Securitas is the global market leader in security and is active in sectors such as continuous surveillance, consulting, safety and training. They employ 320,000 people worldwide , to secure customers from the smallest shops to the largest airports.
Is Your CX Program Delivering the Results You Had Hoped?
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Customer Experience is More Than Transactional: Is Your Marketing Value Longitudinal?
ClearAction
FEBRUARY 7, 2020
Customer Experience is More Than Transactional: Is Your Marketing Value Longitudinal? Lynn Hunsaker. Customer experience is not limited to an interaction.
Drive More Revenue with CSAT, NPS and CES
GetFeedback
FEBRUARY 7, 2020
How to use customer loyalty metrics (NPS, CSAT, CES) to drive the best survey program and boost revenue for your company. Articles
Bigfoot Customer Service. What Is It and Why Are You Still Giving It?
Steve DiGioia
FEBRUARY 3, 2020
Bigfoot. The elusive missing link between humans and apes. But what does he have to do with customer service? Well, plenty. There are many similarities between the creature and the service many of us dish-out to our customers. That’s why I call it, Bigfoot customer service. Let’s get into it. Rumors.
Short List Announced for Customer Engagement Professional award
Customercount
FEBRUARY 4, 2020
INDIANAPOLIS, IN (February 3, 2020) – It’s awards season! The Golden Globe! Oscar’s! Grammy’s! NFL Playoffs! And the 4th annual CustomerCount® Customer Engagement Professional (CEP) Resort Trades Award.
5 Ways to Supercharge Your CX Strategy
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
The Top Customer Success Factors to Help You Create an Enterprise-Wide Strategy
Totango
FEBRUARY 6, 2020
The rise of the recurring revenue business model has placed the customer in control of their business partnerships. Customer value is now achieved over repeated cycles of renewal, and the customer can walk away whenever they see fit.
15 Definitions of Customer Experience
Oracle
FEBRUARY 7, 2020
Investing in better customer experience (CX) may significantly contribute to revenue growth and customer loyalty. According to Gartner , “More than two-thirds of marketers responsible for CX say their companies compete mostly on the basis of CX, according to the 2017 Gartner Customer Experience in Marketing Survey. And in two years’ time, 81% say they expect to be competing mostly or completely on the basis of CX.” ” CX is undoubtedly very important.
What Are The Worst Customer Service Job Responsibilities?
Customers That Stick
FEBRUARY 7, 2020
What are the worst customer service job responsibilities? I’m not sure this question actually hits the reality of customer service very well. . I don’t necessarily think there’s a particular responsibility that stands out as bad, maybe documenting customer interactions.
Discover This Powerful Marketing Technique to Gain Growth
Beyond Philosophy
FEBRUARY 3, 2020
Discover This Powerful Marketing Technique to Gain Growth. How you present information has a significant effect on how your customers perceive the message. It’s no secret; it’s why there are marketing departments.
Stay Ahead of the Game
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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