Sat.Dec 24, 2022 - Fri.Dec 30, 2022

article thumbnail

We’re Making a List…Wrapping Up 2022 With Five InMoment Highlights You Won’t Want to miss!

InMoment XI

As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures!

2022 260
article thumbnail

How to Control Calls

Myra Golden Media

Customer service calls can sometimes get out of control. Upset and overtalkative callers take time and energy away from other customers and tasks. This is where practical call-control strategies come into play.

2022 105
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

23 Ways to Create an Amazing Experience In 2023

Shep Hyken

Happy New Year! I’m not one for New Year’s resolutions, which are often broken. Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience.

2023 98
article thumbnail

CX Index: Cracking the Code in Your Customer Experience Strategy

ClearAction

CX Index: Cracking the Code in Your Customer Experience Strategy Lynn Hunsaker. The CX Index measures customer experience among brands in 13 industries.

2022 68
article thumbnail

How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

article thumbnail

Ways to Take Restaurant Feedback

Zonka Feedback

Customer feedback is an amazing way to stay on top of your restaurant's pulse. Knowing whether your customers are satisfied or if there are areas to improve to the ongoing success of your restaurant.

More Trending

article thumbnail

Amazing Business Radio: Amy Brown

Shep Hyken

The Power of Listening to Your Customers . Using Conversational Data to Enhance the Customer Experience . Shep Hyken interviews Amy Brown, founder and CEO of Authenticx , a software that listens, analyzes and activates customer voices at scale.

2022 93
article thumbnail

The best time to post on social media per platform

BirdEye

As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. To maximize engagement, you’ll need to know when to post and why.

article thumbnail

9 Of The Best Books On Customer Service That You Can’t Miss

kommunicate

Last Updated on December 27, 2022 “If you are not taking care of your customer, your competitor will.” – Bob Hooey So you have wandered around enough and want a sure-shot way to make your customers happy! This is where reading some best books on customer service can be your savior!

2022 75
article thumbnail

10 Ways to Improve Business Banking Customer Service

CSM Magazine

Many businesses rely on their banks for essential financial services, so it’s important that banks provide high-quality customer service. Here are 10 ways to improve business banking customer service and keep your customers happy.

2022 52
article thumbnail

CX Takes a Big Leap: 5 Steps to Better (Human) Outcomes

Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.

article thumbnail

Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations

Doing CX Right

The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.

article thumbnail

13 social media metrics you should be tracking

BirdEye

Social media is one of the most important marketing tools companies have to connect with people and promote their products. However, measuring the success of social media campaigns can be challenging.

article thumbnail

Tips for Creating or Revising Your Customer Success Journey Map

ClientSuccess

Road Map Vectors by Vecteezy. At the heart of any successful customer relationship is a clear and well-defined path to customer success. This means implementing best practices in areas such as product training, initial relationship cadence, and real-time support.

2022 52
article thumbnail

Tips for Providing Exceptional Law Firm Client Service

CSM Magazine

The key to success in the business world is sales, and you can get return sales from loyal customers who trust your brand by making sure their customer experience is a pleasant one. Even in the realm of legal protection, the business side of it entails ensuring quality customer experience.

2022 52
article thumbnail

How Do You Measure the Success of Enterprise Learning?

Every organization measures ROI differently. With Thought Industries’ three pillars of learning in this white paper, you can identify what matters to your business, define KPIs and metrics, and see how other organizations measure success and impact.

article thumbnail

Streamlining the Digital Customer Experience Can Lower Abandonment Rates and Drive Up Loyalty

SaleMove

When it comes to supporting visitors online, strong business rules and smart digital routing can make the difference for your team to keep up with customer needs.

2022 67
article thumbnail

Guest Post: What is Customer Experience (CX), and How to Improve It?

Shep Hyken

This week, we feature an article by FrontLogix , a CX outsourcing company that provides customer engagement solutions at a lower cost. They explain what customer experience is, how a BPO can help you achieve CX excellence, and provide seven suggestions for where to focus your CX efforts.

2022 59
article thumbnail

Traveling One Millimeter Forward Together Towards 2023

One Millimeter Mindset

What is our next one millimeter forward together as we traverse towards 2023? How have your focus and perspective evolved? Heading towards a new year together, I remain grateful for your readership, inspiration and support. I commenced blogging in 2009.

Travel 74
article thumbnail

ChurnZero’s greatest hits of 2022

ChurnZero

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks.

2022 55
article thumbnail

The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

article thumbnail

Wow! It’s Been an Interesting Year! This is What We Have Learned

Beyond Philosophy

As 2022 draws to a close, I like to reflect on the year and what I have learned. I shared them on a recent podcast and thought I would share them here with you, too. Lesson #1: You can never go back to the way things were. You can only progress into something new.

2022 78
article thumbnail

Top 5 Customer Service Blogs of 2022

Call Experts

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. It’s also a great way to build credibility with real customer insights. . The best blogs are not only informative but also fun to read.

2022 52
article thumbnail

5 Tips to Improve Contact Center Efficiency in a Recession

Amplifai Coaching Category

How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees

article thumbnail

Benefits and Strategy Of Collaborative Learning

CSM Magazine

Unlike past times when socializing in the workplace was considered unproductive and wasteful, nowadays, we can see that is quite the opposite.

2022 52
article thumbnail

Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

article thumbnail

5 Top Customer Service Articles of the Week 12-26-2022

Shep Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent.

2022 56
article thumbnail

6 ways product managers can leverage feedback analytics software

Thematic

Feedback analytics software is a powerful tool in a product manager's arsenal. Think of all the text relating to your product in reviews, surveys, chat / support logs and social media. It's masses of valuable qualitative data.

2022 68
article thumbnail

Getting Started on SAP for Me!

SAP Customer Experience

The SAP ONE Support Launchpad will be transitioning to SAP for Me in 2023: SAP for Me will become the new single-entry point to SAP´s support.

2023 68
article thumbnail

Wow! It’s been an interesting year! This is what we have learned…

Beyond Philosophy

The end of a year is always a nice reminder to reflect on time passed. It’s a regular milestone where you can check in on your experiences and remember the lessons gained from another trip around our sun. This year has been an interesting one. With a foot half-in, half-out of the pandemic, continuing supply chain issues, rising inflation rates all over the world, and a war in Ukraine, one might even say awful. However, like any year, everything isn’t awful.

2022 65
article thumbnail

Is Your CX Program Delivering the Results You Had Hoped?

When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.