Sat.Feb 01, 2014 - Fri.Feb 07, 2014

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Video: The Future of Customer Experience – Part 2

InMoment XI

Got a lot of good feedback from last week’s post so thank you. We continue the series on the future of CE with some more thought starters. As always, please let me know what you think. @christravell.

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How Good Customer Service Works

Win the Customer

'Everyone uses customer service. Although it''s easy to be upset with the bad customer service, getting good customer service isn''t as easy as you think.

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One Killer Way to Convince Executives that Customer Experience Data is Worth It

PeopleMetrics

'I''ve Got Customer Experience Data. What Now? So you are getting ready to update the C-Suite on your customer experience metrics. You’ve collected lots of customer experience data, you have a bunch of insights, perhaps you have a deck of beautiful slides, filled with graphs and tables and statistically significant differences. But your biggest challenge is in being able to influence this team of execs to take action on what you tell them.

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Laggard or leader. Where do you stand on the mobile experience?

Smith+co CX

'This is the conclusion of Forsee in its latest Customer Experience Index, where Amazon hit top spot for best mobile retail experience - a testimony to the online giant’s brilliance in making it quicker, cheaper and simpler for the consumer to buy almost anything. And through its mobile app, it not only enables, but encourages its customers to compare prices of various products while walking in different stores - before, of course, buying from Amazon.

Retail 28
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Video: The Future of Customer Experience – Part 2

InMoment XI

Got a lot of good feedback from last week’s post so thank you. We continue the series on the future of CE with some more thought starters. As always, please let me know what you think.

More Trending

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Simple Ways Employees and Employers Benefit From BYOD Policy

Win the Customer

'87 percent of companies currently allow employees to bring their own devices to work. Have we finally overcome the fear of BYOD by seeing its real benefits?

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Drowning in Data? Set Your Sights on These Key Measures

Brad Cleveland Blog

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The Future of Customer Experience – Part 2

InMoment XI

Got a lot of good feedback from last week’s post so thank you. We continue the series on the future of CE with some more thought starters. As always, please let me know what you think.

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PSIM Project Success Factors and Pitfalls

Customer Interactions

'Why are some Physical Security Information Management (PSIM) deployments the envy of others around them, while others are underutilized, even neglected? For starters, you need to start with a clear vision. To put it simply, your enterprise risk management strategy should drive what you integrate through PSIM, not the other way around. Once you define your vision, you want to avoid scope creep and stay on track.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Don’t Believe the Hype. Or Maybe Sometimes, Do.

InMoment XI

I am willing to admit when I’m wrong. As my husband can attest, the occasions are infrequent, but I can own up to them. I am sitting here on this icy cold Friday (thank you, Polar Vortex) in the most comfortable pair of jeans I have ever owned. You might think that means they are. View Article.

Article 200
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What Does The Founder of Geek Squad Have to Do With You?

InMoment XI

Robert Stephens will be at VoCFusion and so should you. Come meet him in person and learn how he took $200 and his love for technology to start the infamous Geek Squad. Join us at this year’s conference, April 21-23 in Las Vegas to hear Robert’s compelling keynote. We incorporated suggestions from last year’s attendees.

Article 200
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Don’t Believe the Hype. Or Maybe Sometimes, Do.

InMoment XI

I am willing to admit when I’m wrong. As my husband can attest, the occasions are infrequent, but I can own up to them. I am sitting here on this icy cold Friday (thank you, Polar Vortex) in the most comfortable pair of jeans I have ever owned. You might think that means they are.

Article 200
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What Does The Founder of Geek Squad Have to Do With You?

InMoment XI

Robert Stephens will be at VoCFusion and so should you. Come meet him in person and learn how he took $200 and his love for technology to start the infamous Geek Squad. Join us at this year’s conference, April 21-23 in Las Vegas to hear Robert’s compelling keynote. We incorporated suggestions from last year’s attendees.

Article 200
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Don’t Believe the Hype. Or Maybe Sometimes, Do.

InMoment XI

I am willing to admit when I’m wrong. As my husband can attest, the occasions are infrequent, but I can own up to them. I am sitting here on this icy cold Friday (thank you, Polar Vortex) in the most comfortable pair of jeans I have ever owned. You might think that means they are.

Article 200
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What Does The Founder of Geek Squad Have to Do With You?

InMoment XI

Robert Stephens will be at VoCFusion and so should you. Come meet him in person and learn how he took $200 and his love for technology to start the infamous Geek Squad. Join us at this year’s conference, April 21-23 in Las Vegas to hear Robert’s compelling keynote. We incorporated suggestions from last year’s attendees.

Article 200
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Maritz Research Game Day Survey-The Results Are In

InMoment XI

Fortunately for many of the people who took the Maritz Research Game Day Survey, it’s a good thing you didn’t have money riding on these predictions. Our programmers and survey designers put together a 17 question quiz of sorts to test fans’ ability to predict what would happen in the big game against Seattle and. View Article.

Article 200
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Maritz Research Game Day Survey-The Results Are In

InMoment XI

Fortunately for many of the people who took the Maritz Research Game Day Survey, it’s a good thing you didn’t have money riding on these predictions. Our programmers and survey designers put together a 17 question quiz of sorts to test fans’ ability to predict what would happen in the big game against Seattle and.

Article 200
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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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Maritz Research Game Day Survey-The Results Are In

InMoment XI

Fortunately for many of the people who took the Maritz Research Game Day Survey, it’s a good thing you didn’t have money riding on these predictions. Our programmers and survey designers put together a 17 question quiz of sorts to test fans’ ability to predict what would happen in the big game against Seattle and.

Article 200
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Drowning in Data? Set Your Sights on These Key Measures

Brad Cleveland Blog