Joe Rawlinson

MAY 12, 2014

'Do you like surprises? What about your customers? It is a great thing to pleasantly surprise your customers. However, if you know they are going to run into trouble or have an unexpected and unpleasant surprise, you need to step in there and make sure they aren’t caught off guard. The other day I went to In-n-Out Burger for lunch. After I placed my order, the employee reminded me that the burger comes with a Thousand Island-like sauce.

Communication 127

Communication Customers Sales Customer Experience 127

CCO Council

MAY 13, 2014

'Customer executives are regularly challenged to prove the value of their initiatives. To demonstrate value, executives must speak the language of business so as to allow business leaders to make comparisons and tradeoffs. Executives are primarily interested in increasing revenue, decreasing costs, and mitigating risk. To effectively demonstrate value, customer executives need to show how their customer initiatives impact one or more of these key factors.

Customer Centricity 85

Customer Centricity ROI Measurement Chief Customer Officer 85

Kristina Evey

MAY 15, 2014

'HEALTH CARE DEPENDS ON EMPATHY AND COMPASSION. The most important investment to make in health care? It''s not the technology, not the office flow, not the insurance contracts, but rather focusing on the needs of the individual patients as human beings. It''s focusing on the patient themselves. Now, all of the above listed areas are clearly quite important.

Loyalty 59

Loyalty Insurance Leadership Connections 59

InMoment XI

MAY 14, 2014

While the picture below may seem like a mocked up image, I can assure you it is not. This is an actual photo from the men’s bathroom in the Orlando Airport. Are we taking our quest to gather feedback too far? Consider how we connect with technology today. A few years ago we would have. View Article.

Article 200

Article Connections Feedback Technology 200

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Brad Cleveland Blog

MAY 13, 2014

Customers 20

Customers Multi-Channel Mobile Customer Service Contact Center 20

Amity

MAY 12, 2014

Learning is essential in any business. This is especially true for early stage companies that are still defining themselves. In addition to making customers happier and more successful, your Customer Success team can serve a critical role by helping your organization clarify its Value Proposition. A six-step process shows you how. The Role of Learning.

2011 51

2011 Customer Success Sales Document 51

InMoment XI

MAY 14, 2014

While the picture below may seem like a mocked up image, I can assure you it is not. This is an actual photo from the men’s bathroom in the Orlando Airport. Are we taking our quest to gather feedback too far? Consider how we connect with technology today. A few years ago we would have.

Article 200

Article Connections Feedback Technology 200

Brad Cleveland Blog

MAY 13, 2014

Customers 20

Customers Multi-Channel Mobile Customer Service Contact Center 20

InMoment XI

MAY 14, 2014

While the picture below may seem like a mocked up image, I can assure you it is not. This is an actual photo from the men’s bathroom in the Orlando Airport. Are we taking our quest to gather feedback too far? Consider how we connect with technology today. A few years ago we would have.

Article 200

Article Connections Feedback Technology 200

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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InMoment XI

MAY 12, 2014

Research is used for many valid reasons—gaining a better understanding of brands, customers, staff, and products being some of the most common and worthwhile. However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons. We all like benchmarks, of.

Article 200

Article Insights Brands Customers 200

InMoment XI

MAY 12, 2014

Research is used for many valid reasons—gaining a better understanding of brands, customers, staff, and products being some of the most common and worthwhile. However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons. We all like benchmarks, of.

Article 200

Article Insights Brands Customers 200

InMoment XI

MAY 12, 2014

Research is used for many valid reasons—gaining a better understanding of brands, customers, staff, and products being some of the most common and worthwhile. However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons. We all like benchmarks, of.

Article 200

Article Insights Brands Customers 200