InMoment XI
JANUARY 2, 2014
Let’s face it—the experiences you have at any business determines the likelihood of your return. A great customer experience equates to more revenue, and that’s why it needs to be a top priority to ensure success. With the new year ahead I want to remind you of numerous thought leadership pieces compiled by experts in. View Article.
Win the Customer
DECEMBER 31, 2013
'Consistently delivering an exceptional customer experience requires creating employee engagement and culture that cultivates positive service actions.
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Brad Cleveland Blog
JANUARY 3, 2014
As with social media, terms related to mobile customer service are quickly evolving, and must be used and interpreted in context. I’m often asked for advice on shaping a “mobile strategy.” It’s an important question — but without further definition, can be overly vague. Mobile is a vast and ever-expanding array of platforms, tools and capabilities.
InMoment XI
JANUARY 2, 2014
Let’s face it—the experiences you have at any business determines the likelihood of your return. A great customer experience equates to more revenue, and that’s why it needs to be a top priority to ensure success. With the new year ahead I want to remind you of numerous thought leadership pieces compiled by experts in.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
JANUARY 2, 2014
Let’s face it—the experiences you have at any business determines the likelihood of your return. A great customer experience equates to more revenue, and that’s why it needs to be a top priority to ensure success. With the new year ahead I want to remind you of numerous thought leadership pieces compiled by experts in.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Win the Customer
JANUARY 3, 2014
'This simple blueprint is a guide for how to overhaul and improve customer experience and enhance customer engagement in just one year.
Win the Customer
DECEMBER 30, 2013
'Customer service management software and CRM focuses on providing more efficient ways to unify business activities to carry out more effective customer service actions contributing to a better service experience. Technology is helping businesses face many of the challenges they face as they try to maintain or build market share. One of the most helpful […].
Win the Customer
JANUARY 1, 2014
'It’s difficult to catch decision makers at their desks most of the year, but this doesn’t mean that you can forget customer service when you contact customers. Look, I know how you feel. Calling all day, every day, reaching voicemails or getting transferred straight into voicemail without the line ever ringing. I’ve been there, I’ve […].
Brad Cleveland Blog
JANUARY 3, 2014
As with social media, terms related to mobile customer service are quickly evolving, and must be used and interpreted in context. I’m often asked for advice on shaping a “mobile strategy.” It’s an important question — but without further definition, can be overly vague. Mobile is a vast and ever-expanding array of platforms, tools and capabilities.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
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