InMoment XI
JUNE 5, 2014
(Allegiance is pleased to feature this guest blog from John Carroll III at Ipsos Loyalty.) A snarky response to the cliché “Less is More” is “Actually, More is More”! In the world of customer satisfaction, most leaders behave as though more really is more. Across industry sectors, competitive environments, and market share levels, leaders set. View Article.
CCO Council
JUNE 3, 2014
'Customer engagement needs to be a disciplined strategy with ownership, accountability, broad reach, goals, accountability, measures, and a marketing plan of its own to communicate with employees, customers, and other stakeholders. Here are six essential components to a successful customer engagement strategy: Purpose In order to devise an effective strategy, you must first identify what you want engaged customers to do for you.
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Customer Interactions
JUNE 5, 2014
'I was asked a few weeks back to host a webinar. When I was told I could pick my own topic, it got me to thinking. I speak at security conferences throughout the year and host PSIM Workshops as well. The one question that always comes up is ‘what can I do to make my PSIM deployment successful?’ So to answer this question, I went on a fact finding mission.
GetFeedback
JUNE 4, 2014
New capability of GetFeedback: create multi-language surveys with full translation of the interface for your survey recipients.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
JUNE 5, 2014
(Allegiance is pleased to feature this guest blog from John Carroll III at Ipsos Loyalty.) A snarky response to the cliché “Less is More” is “Actually, More is More”! In the world of customer satisfaction, most leaders behave as though more really is more. Across industry sectors, competitive environments, and market share levels, leaders set.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Joe Rawlinson
JUNE 2, 2014
'Steven Pressfield is a successful writer who shares his deep insights into being a successful creative in The War of Art: Break Through the Blocks and Win Your Inner Creative Battles. If you create anything at all, this book is for you. If you are a writer, artist, entrepreneur, business owner, or hobbyist, this book is for you. Pressfield’s book reads more like a serious of short essays that are easy to digest.
InMoment XI
JUNE 5, 2014
(Allegiance is pleased to feature this guest blog from John Carroll III at Ipsos Loyalty.) A snarky response to the cliché “Less is More” is “Actually, More is More”! In the world of customer satisfaction, most leaders behave as though more really is more. Across industry sectors, competitive environments, and market share levels, leaders set.
InMoment XI
JUNE 3, 2014
About one year ago, after a long and harrowing day on delays, cancellations, and re-routing, Delta passenger Jessie Frank was on her way to pick up her 12-year-old Type I Diabetic daughter from summer camp. Jessie learned with despair that she was eighth on the standby list with no available seats showing for the final.
InMoment XI
JUNE 3, 2014
About one year ago, after a long and harrowing day on delays, cancellations, and re-routing, Delta passenger Jessie Frank was on her way to pick up her 12-year-old Type I Diabetic daughter from summer camp. Jessie learned with despair that she was eighth on the standby list with no available seats showing for the final.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
InMoment XI
JUNE 3, 2014
About one year ago, after a long and harrowing day on delays, cancellations, and re-routing, Delta passenger Jessie Frank was on her way to pick up her 12-year-old Type I Diabetic daughter from summer camp. Jessie learned with despair that she was eighth on the standby list with no available seats showing for the final.
InMoment XI
JUNE 2, 2014
The customer base in the automotive industry is changing at a faster pace than ever before. For a few years now, we have experienced an increasing differentiation of customer segments with different interests and demands. This change does not stop at clients expectations – in particular, with respect to their buying experience. A credit to. View Article.
InMoment XI
JUNE 2, 2014
The customer base in the automotive industry is changing at a faster pace than ever before. For a few years now, we have experienced an increasing differentiation of customer segments with different interests and demands. This change does not stop at clients expectations – in particular, with respect to their buying experience. A credit to.
InMoment XI
JUNE 2, 2014
The customer base in the automotive industry is changing at a faster pace than ever before. For a few years now, we have experienced an increasing differentiation of customer segments with different interests and demands. This change does not stop at clients expectations – in particular, with respect to their buying experience. A credit to.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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Brad Cleveland Blog
JUNE 6, 2014
Is your organization waking up to the complexities of providing social media customer support? An interview that I did with Salesforce.com provides answers to many common questions about social media customer support. You can read the full interview here.
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