Lesson #5 Revisited: You’ve Got to Know and Use NPS—Even in the Age of AI
PeopleMetrics
JANUARY 21, 2025
Net Promoter Score (NPS) has been a cornerstone of Voice of the Customer (VoC) programs for decades. As I wrote in Listen or Die in 2017, NPS is simple, powerful, and universally understooda trusted measure of how well youre building loyalty among your customers. Fast forward to 2025, and while AI has revolutionized how we collect and analyze customer feedback, one truth remains: NPS isnt going anywhere.
Let's personalize your content