What Makes a Good Client-Side CX Leader?
InMoment XI
NOVEMBER 1, 2016
Recently, I was asked to help a client interview for their newly created Director of Customer Experience (CX) position. They had several strong candidates with many years of experience managing Voice of the Customer (VOC) programs. So, how does one differentiate? Characteristics of a CX Leader As a supplier, we have the opportunity to engage. View Article.
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