InMoment XI

JANUARY 18, 2023

Welcome back to the XI Café Podcast!

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Alida

JANUARY 17, 2023

In uncertain economic times, making the right choices for your business becomes that much more important. Even a slight misstep can have a drastic impact on a company's ability to compete in the market.

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2023 Innovation Customer Experience Customer Engagement 130

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

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2023 Net Promoter Score Customer Experience NPS 83

Retently

JANUARY 19, 2023

Achieving the much-desirable product-market fit is the ultimate goal of any SaaS business. After all, it means that a company has identified its business niche, has found a profitable market, and has a product that is well-liked by customers – the true Promoters.

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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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Upstream Works

JANUARY 20, 2023

As we enter the new year, the climate for consumers will be different than the past few years. The robust economy of recent times has given way to inflation and interest rate spikes that haven’t been seen in years, if not decades.

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ThriveableBiz

JANUARY 18, 2023

In this article Eriks Celmins summarises insights to help find opportunities to engage with customers in a recession, based on research and current marketing thinking. What’s our usual reaction to the dreaded recession? When we hear recession talk, we’re likely to go all doom and gloom.

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2023 2009 Insights Social Media 83

Russel Lolacher

JANUARY 16, 2023

In this episode of Relationships at Work, Russel chats with journalist, author and CEO of the Armah Institute of Emotional Justice Esther A. Armah on racial healing and the emotional justice road map for the workplace.

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2023 Roadmap Magazine Workshop 83

ClientSuccess

JANUARY 16, 2023

Listening Vectors by Vecteezy. Providing exceptional customer success begins with listening to your customers. It’s essential to create an environment of trust and open communication, where customers feel heard, valued, and appreciated.

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CSM Magazine

JANUARY 19, 2023

Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation. I remember the good old days when sweet shops existed on every street.

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Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.

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Helpware

JANUARY 17, 2023

Chat support, phone support, email support, self-service … choosing the right types of customer service and the right communication methods for your business can seem like a daunting task. BPO Call Center

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2023 Communication Customer Service Call Center 72

Beyond Philosophy

JANUARY 14, 2023

In sales, it can be tough to know when a customer is no longer deciding but already decided—unless, of course, they tell you that out loud. So, it is incumbent upon you to read the signs that a customer has decided to buy.

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2023 Presentation Financial Sales 90

Forrester Digital Transformation

JANUARY 18, 2023

Submit your nominations for Forrester's inaugural Customer Obsession Awards. These awards will recognize leading organizations and executives who put customers at the center of everything — and, in the process, accelerate growth, customer loyalty, and employee engagement.

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2023 Customer Insights Insights Loyalty 52

CSM Magazine

JANUARY 16, 2023

There is no doubt that customer service is key to the success of sports betting apps in Kansas. Whether providing live betting odds or answering customer questions, sports betting apps need top-notch customer service to keep customers happy and coming back.

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2023 Sports Magazine Technology 52

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Every organization measures ROI differently. With Thought Industries’ three pillars of learning in this white paper, you can identify what matters to your business, define KPIs and metrics, and see how other organizations measure success and impact.

White Paper

One Millimeter Mindset

JANUARY 18, 2023

How many of you have encountered individuals, strategies, projects, goals, and KPIs which give you Professional Pause? These ideas and values, when read in a meeting agenda or spoken during the course of a live or digital meeting, make you suck in your breath. You immediately close your eyes.

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Gainsight

JANUARY 20, 2023

Sabina Pons is Operating Partner at Growth Molecules and a 2022 Top 100 CS Strategist. We recently covered how Customer Success (CS) teams can create digital scale at moments of truth during the implementation and adoption phases of the customer lifecycle.

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SurveySparrow

JANUARY 17, 2023

Starting conversations is essential for any business seeking to gain insights into their customers, as it allows them to understand how they think, feel, and interact with the company.

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2023 Insights Feedback User Experience 52

CSM Magazine

JANUARY 18, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years.

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2023 Magazine Contact Center Technology 52

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The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

2023

C3Centricity

JANUARY 20, 2023

If you’re a regular visitor here, then you know very well the importance of adopting a customer first strategy. Over the years, […] The post Top 2022 Posts on Adopting a Customer First Strategy first appeared on c3centricity.

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Beyond Philosophy

JANUARY 19, 2023

I love technology, but I can still be old-fashioned when working with clients. Meeting with clients, I like to put pen to paper and illustrate what I am saying with a handcrafted visual aid.

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2023 Fashion Travel Consulting 78

SurveySparrow

JANUARY 17, 2023

Starting conversations is essential for any business seeking to gain insights into their customers, as it allows them to understand how they think, feel, and interact with the company.

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2023 Insights Feedback User Experience 52

CSM Magazine

JANUARY 17, 2023

With an increase in online spending and new faster, easier ways to pay, companies should think again about payment technologies and ways to meet customer payment preferences. Rob Crutchington of Encoded shares his top five predictions for payments in 2023.

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Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

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Myra Golden Media

JANUARY 17, 2023

When you want to end a circular conversation with an upset customer, I want you to say: “We realize this is frustrating for you.” ” {Then explain why you can’t honor the request and offer the next steps.}

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Doing CX Right

JANUARY 17, 2023

Social audio like Clubhouse, Twitter Spaces, LinkedIn Live, Discord, and Wisdom are increasing in popularity. Learn why & how to use them to fuel customer loyalty. The post Social Audio: The Key to Elevating Your Customer Service Strategy appeared first on Doing CX Right.

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2023 Customer Service Strategies Loyalty Social Media 52

Blue Ocean

JANUARY 20, 2023

2020 marked the workplace like no other year in recent history. For more than two years, everyone worked to settle into new patterns of working and communicating, and we’re finally seeing a return to “normal.”

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CSM Magazine

JANUARY 19, 2023

Recruitment is becoming increasingly competitive and difficult as skilled candidates are more and more scarce. This means that employers need to leverage their digital channels effectively in order to get the attention of potential hires.

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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.

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