Sat.Jan 14, 2023 - Fri.Jan 20, 2023

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XI Café Podcast, Episode 3: A Deep Dive Into The Maturity of Voice of Customer Programs in New Zealand

InMoment XI

Welcome back to the XI Café Podcast!

2023 345
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Follow these trends to become a 2023 customer experience innovator

Alida

In uncertain economic times, making the right choices for your business becomes that much more important. Even a slight misstep can have a drastic impact on a company's ability to compete in the market.

2023 130
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The Ultimate Guide: How to Build a Customer Experience Department

Lumoa

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

2023 83
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A Guide to Measuring Product-Market Fit with PMF Surveys

Retently

Achieving the much-desirable product-market fit is the ultimate goal of any SaaS business. After all, it means that a company has identified its business niche, has found a profitable market, and has a product that is well-liked by customers – the true Promoters.

2023 116
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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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Top CX Trends of 2023

Upstream Works

As we enter the new year, the climate for consumers will be different than the past few years. The robust economy of recent times has given way to inflation and interest rate spikes that haven’t been seen in years, if not decades.

2023 78

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How To Find Business Opportunities in Recession

ThriveableBiz

In this article Eriks Celmins summarises insights to help find opportunities to engage with customers in a recession, based on research and current marketing thinking. What’s our usual reaction to the dreaded recession? When we hear recession talk, we’re likely to go all doom and gloom.

2023 83
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The Roadmap for Racial Healing in the Workplace with Esther A. Armah

Russel Lolacher

In this episode of Relationships at Work, Russel chats with journalist, author and CEO of the Armah Institute of Emotional Justice Esther A. Armah on racial healing and the emotional justice road map for the workplace.

2023 83
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Sharpen Your Listening Skills with These 6 Tips

ClientSuccess

Listening Vectors by Vecteezy. Providing exceptional customer success begins with listening to your customers. It’s essential to create an environment of trust and open communication, where customers feel heard, valued, and appreciated.

2023 62
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Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data?

CSM Magazine

Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation. I remember the good old days when sweet shops existed on every street.

2023 52
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CX Takes a Big Leap: 5 Steps to Better (Human) Outcomes

Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.

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How to Choose the Right Type of Customer Service for Your Business

Helpware

Chat support, phone support, email support, self-service … choosing the right types of customer service and the right communication methods for your business can seem like a daunting task. BPO Call Center

2023 72
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How do I discover if my customer has decided to buy?

Beyond Philosophy

In sales, it can be tough to know when a customer is no longer deciding but already decided—unless, of course, they tell you that out loud. So, it is incumbent upon you to read the signs that a customer has decided to buy.

2023 90
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It’s Awards Season For Customer Obsession — Nominations Wanted

Forrester Digital Transformation

Submit your nominations for Forrester's inaugural Customer Obsession Awards. These awards will recognize leading organizations and executives who put customers at the center of everything — and, in the process, accelerate growth, customer loyalty, and employee engagement.

2023 52
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Why Is Customer Service Key to the Success of Sports Betting Apps in Kansas?

CSM Magazine

There is no doubt that customer service is key to the success of sports betting apps in Kansas. Whether providing live betting odds or answering customer questions, sports betting apps need top-notch customer service to keep customers happy and coming back.

2023 52
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How Do You Measure the Success of Enterprise Learning?

Every organization measures ROI differently. With Thought Industries’ three pillars of learning in this white paper, you can identify what matters to your business, define KPIs and metrics, and see how other organizations measure success and impact.

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Which Ideas And Values Give You Professional Pause?

One Millimeter Mindset

How many of you have encountered individuals, strategies, projects, goals, and KPIs which give you Professional Pause? These ideas and values, when read in a meeting agenda or spoken during the course of a live or digital meeting, make you suck in your breath. You immediately close your eyes.

2023 78
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Digital Customer Success Strategies That Drive Expansion and Renewal

Gainsight

Sabina Pons is Operating Partner at Growth Molecules and a 2022 Top 100 CS Strategist. We recently covered how Customer Success (CS) teams can create digital scale at moments of truth during the implementation and adoption phases of the customer lifecycle.

2023 52
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Conversation Starters For Businesses | Benefits & Free Template

SurveySparrow

Starting conversations is essential for any business seeking to gain insights into their customers, as it allows them to understand how they think, feel, and interact with the company.

2023 52
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Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

CSM Magazine

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years.

2023 52
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The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

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Top 2022 Posts on Adopting a Customer First Strategy

C3Centricity

If you’re a regular visitor here, then you know very well the importance of adopting a customer first strategy. Over the years, […] The post Top 2022 Posts on Adopting a Customer First Strategy first appeared on c3centricity.

2023 81
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How Do I Know When a Customer Has Decided to Buy?

Beyond Philosophy

I love technology, but I can still be old-fashioned when working with clients. Meeting with clients, I like to put pen to paper and illustrate what I am saying with a handcrafted visual aid.

2023 78
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Conversation Starters For Businesses | Benefits & Free Template

SurveySparrow

Starting conversations is essential for any business seeking to gain insights into their customers, as it allows them to understand how they think, feel, and interact with the company.

2023 52
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Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions

CSM Magazine

With an increase in online spending and new faster, easier ways to pay, companies should think again about payment technologies and ways to meet customer payment preferences. Rob Crutchington of Encoded shares his top five predictions for payments in 2023.

2023 52
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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

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When you want to end a circular conversation with an upset customer, I want you to say:

Myra Golden Media

When you want to end a circular conversation with an upset customer, I want you to say: “We realize this is frustrating for you.” ” {Then explain why you can’t honor the request and offer the next steps.}

2023 62
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Social Audio: The Key to Elevating Your Customer Service Strategy

Doing CX Right

Social audio like Clubhouse, Twitter Spaces, LinkedIn Live, Discord, and Wisdom are increasing in popularity. Learn why & how to use them to fuel customer loyalty. The post Social Audio: The Key to Elevating Your Customer Service Strategy appeared first on Doing CX Right.

2023 52
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60 Customer Care RFP Questions for the Contact Center of Today

Blue Ocean

2020 marked the workplace like no other year in recent history. For more than two years, everyone worked to settle into new patterns of working and communicating, and we’re finally seeing a return to “normal.”

2023 52
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Seven Ways to Improve HR Communications to Make the Recruitment Process Smoother

CSM Magazine

Recruitment is becoming increasingly competitive and difficult as skilled candidates are more and more scarce. This means that employers need to leverage their digital channels effectively in order to get the attention of potential hires.

2023 52
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Is Your CX Program Delivering the Results You Had Hoped?

When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.