Connecting Brands, Leaders, Employees, and Customers
September 30, 2015 2 Comments
CX Day is less than one week away!
As part of Temkin Group’s CX Day celebration, we created a new video, Customer Experience Matters® . It shows the value and power of customer experience. Share it, share it, share it!
The bottom line: Customer experience really matters
Customer Experience Matters is a registered trademark of Temkin Group
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.
Customer Experience Matters® 
Great video! and thanks for mentioning the employees. I just submitted a 10-Minute Takeaway for the CXPA on the important of the employees’ voice.
Love this! Thank you so much for producing this great video!