Sat.Sep 05, 2020 - Fri.Sep 11, 2020

Customer and Employee Criticism: Your Leverage Tool for Growth


Use Criticism to Improve Your Customer Experience and employee experience products and services. The post Customer and Employee Criticism: Your Leverage Tool for Growth appeared first on Eglobalis.

2020 112

Guest Blog: Emphasizing the Human Side of Remote Work


The following post is a guest contribution summary from Kimberley Drobny of Waterfield Technologies. You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th.

Blog 73

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Insights with impact: How AI technology improves CX


The post Insights with impact: How AI technology improves CX appeared first on Keatext. Artificial Intelligence

2020 61

How To Dispel CX Misconceptions & Miscommunication in Your Organization

Experience Investigators by 360Connext

What is Your Team Saying — And Hearing — When it Comes to CX? Customer experience is a broad, often misunderstood topic. To deliver consistent, positive experiences, you need consistent, positive communications.

2020 143

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Tenant Experience and Remote Support: How Property Management Organizations are Transforming Service


Right across the housing sector, tenants aren’t just seen as renters anymore – they are now considered clients. They want to communicate on their preferred channels, receiving personalized content and proactive services.

2020 119

More Trending

Enable CX Action by Removing Barriers

Heart of the Customer

On our continuing journey exploring John Kotter’s 8 Steps to Accelerate Change and how you can apply them to the CX world, we have reached the fifth step: Enable Action by Removing Barriers. Catch up on earlier posts in the series here!)

2020 99

Why We Think Things Are Good When They Are Bad

Beyond Philosophy

Human beings are magnificent at holding onto two contradictory beliefs in their minds. It’s a psychological phenomenon called Cognitive Dissonance, and it’s why we sometimes think that things are good when they are, in reality, bad.

2020 124

How to Turn Your Hobby into a Profitable Business

Joe Rawlinson

Do you have a hobby that you cannot wait to get home to after work? Is there a way to monetize it and turn it into a profitable business? These are questions that many people ponder as they make their way home from another dull day at the office.

2020 85

Amazing Business Radio: Chip Bell


Getting Inside Your Customer’s Imagination. Creating a Company with the Best Customer Experience Culture. Shep Hyken interviews Chip Bell , customer service keynote speaker and bestselling author.

2020 90

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Chip R. Bell: Innovate, Don’t Imitate

Bill Quiseng

“You will be the same person in five years as you are today except for the people you meet and the books you read.” ” Charlie “Tremendous” Jones. Intent on learning how to “Deliver The World’s Best Customer Experience”, I have read more books by Chip R.

Too Professionally Tired? You are Not Alone.

One Millimeter Mindset

Are you too professionally tired? Especially as you continue to ride the 2020 roller coaster of uncertainty and ambiguity. Realize that you are not alone. You have lots of company. Of course you are competent, capable and resilient! No doubt about it.

2020 75

Delivering a great customer experience during open enrollment


Open enrollment is typically among the busiest times of the year for healthcare plan providers as the volume of consumer calls to the contact center increases significantly. During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78

When Surprise and Delight Becomes Surprise Without Delight


We’ve all heard the expression surprise and delight. The intention is that we surprise our customers with better-than-expected service. The result is that they are delighted. But what happens when the intended surprise does not delight?

2020 102

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists The Community Roundtable, you will learn the effectiveness of community in empowering your customers, and generating value for your business.

Everything About Customer Experience Mapping

CSM Magazine

Identifying a Customer Experience Map. Satisfactory customer experience is essential for any company and entrepreneur, from a small beauty product retailer or essay writer to an international corporation.

Move One Millimeter beyond What Makes You Professionally Hesitate

One Millimeter Mindset

What makes you professionally hesitate? Gives you that one single second of professional pause each day? So you are unable to discover the one millimeter moment that is the key to your professional development.

2020 71

How Data-Driven Customer Engagement Delivers Value to Each Customer 


For any business, the question of how to meet the needs of the client is front and center. After all, as the old adage goes, “The customer is always right.”

2020 73

Your Customer Experience is the Best Marketing

The DiJulius Group

1. Feature Article Your Customer Experience is the Best Marketing By John DiJulius, Chief Revolution Officer When it comes to a company’s budget, every department annually fights for an increase in its own budget.

2020 75

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

The Way We Shop Has Changed


What a difference a year can make. Let your mind go back in time to Q4 of last year: a time of wanton consumerism and high hopes. Post-Black Friday, shoppers pumped $730.2 billion into the US economy during the 2019 holiday shopping season.

How to Add Yelp Categories to Your Listing


Customer Experience

2020 75

Top Ways to Analyze Customer Support Interactions and Improve the User Journey


Customer experience has slowly overtaken both price and product as the most critical brand differentiator.

Best Practices for Effective Email Customer Support in 2020


Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily. And yet, although companies have had a long time to perfect their email customer communications, many still fumble when it comes to this support channel.

2020 52

Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!

Hero Digital LLC hires Iser Cukierman as its CFO

Hero Digital

It is with great excitement that Hero Digital announces the appointment of Iser Cukierman as Chief Financial Officer. Iser joins Hero from eMDs, a private equity-backed healthcare IT and services company, where he was the CFO.

2020 71

Four Ways to Ensure Your Customer Experience Still Meets Expectations


1 in 3 customers will leave a brand, even one they love, after just one bad experience, according to PwC , while 92% would completely abandon a company after two or three negative interactions, proving the importance of customer experience.

2020 56

Live Chat Features that Enhance Agents’ Performance

Provide Support

The post Live Chat Features that Enhance Agents’ Performance appeared first on Provide Support Blog. Articles Best Practice Tips and Tricks Tutorials customer service live chat agent live chat agent app Live Chat features

2020 72

Best Practices for Effective Email Customer Support in 2020


Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily. And yet, although companies have had a long time to perfect their email customer communications, many still fumble when it comes to this support channel.

2020 52

B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.