InMoment XI

NOVEMBER 24, 2008

In tough economic times, improving your employees’ morale and increasing their engagement and productivity is critical, as every resource counts and your employees can have a big impact on your customers’ experiences. But in times like these many business leaders wonder: how can we keep employees motivated, passionate and engaged – in other words, productive – in an environment where we’re asking them to do more with less and/or have recently had to downsize our company?

2008 200

2008 Engagement Customer Experience Customers 200

ClearAction

AUGUST 24, 2008

Customer Experience Metaphors Offer a Wealth of Insights Lynn Hunsaker. Like radical, man, but everyone tends to talk in metaphors. A picture tells a thousand words, they say. And we all use 5-6 metaphors a minute, according to author Gerald Zeitman in his book How Customers Think.

2008 87

2008 Insights CEM Customer Experience 87

InMoment XI

NOVEMBER 24, 2008

In tough economic times, improving your employees’ morale and increasing their engagement and productivity is critical, as every resource counts and your employees can have a big impact on your customers’ experiences. But in times like these many business leaders wonder: how can we keep employees motivated, passionate and engaged – in other words, productive – in an environment where we’re asking them to do more with less and/or have recently had to downsize our company?

2008 200

2008 Engagement Customer Experience Customers 200

InMoment XI

NOVEMBER 24, 2008

In tough economic times, improving your employees’ morale and increasing their engagement and productivity is critical, as every resource counts and your employees can have a big impact on your customers’ experiences. But in times like these many business leaders wonder: how can we keep employees motivated, passionate and engaged – in other words, productive – in an environment where we’re asking them to do more with less and/or have recently had to downsize our company?

2008 200

2008 Engagement Customer Experience Customers 200

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InMoment XI

OCTOBER 14, 2008

Read this article to learn more about some of the time-tested things you can do to increase your customers' and employees' engagement

2008 200

2008 Engagement Article Customers 200

InMoment XI

OCTOBER 14, 2008

Read this article to learn more about some of the time-tested things you can do to increase your customers' and employees' engagement

2008 200

2008 Engagement Article Customers 200

InMoment XI

OCTOBER 4, 2008

Last month we wrote about the role of management in employee engagement and just how important it is to cultivating happier employees. We emphasized the importance of finding good people to manage who will help influence positive employee engagement, which will ultimately lead to direct, positive impacts on customers. This month's article will focus on the five steps to predictive analytics.

2008 200

2008 Engagement Article Management 200

InMoment XI

OCTOBER 4, 2008

Last month we wrote about the role of management in employee engagement and just how important it is to cultivating happier employees. We emphasized the importance of finding good people to manage who will help influence positive employee engagement, which will ultimately lead to direct, positive impacts on customers. This month's article will focus on the five steps to predictive analytics.

2008 200

2008 Engagement Article Management 200

InMoment XI

OCTOBER 4, 2008

Last month we wrote about the role of management in employee engagement and just how important it is to cultivating happier employees. We emphasized the importance of finding good people to manage who will help influence positive employee engagement, which will ultimately lead to direct, positive impacts on customers. This month's article will focus on the five steps to predictive analytics.

2008 200

2008 Engagement Article Management 200

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InMoment XI

DECEMBER 8, 2008

In the current economy, there is a very real and growing concern about how to gain and to keep customers. In stressful times such as these, many companies tend to pull away from their customers, and may even cut back on 'satisfaction and loyalty' programs to try and improve their bottom line.

2008 200

2008 Loyalty Programs Loyalty Engagement 200

InMoment XI

DECEMBER 8, 2008

In the current economy, there is a very real and growing concern about how to gain and to keep customers. In stressful times such as these, many companies tend to pull away from their customers, and may even cut back on 'satisfaction and loyalty' programs to try and improve their bottom line.

2008 200

2008 Loyalty Programs Loyalty Engagement 200

InMoment XI

DECEMBER 8, 2008

In the current economy, there is a very real and growing concern about how to gain and to keep customers. In stressful times such as these, many companies tend to pull away from their customers, and may even cut back on 'satisfaction and loyalty' programs to try and improve their bottom line.

2008 200

2008 Loyalty Programs Loyalty Engagement 200

InMoment XI

NOVEMBER 29, 2008

Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused. But with so much to do these days, where do you start?

2008 200

2008 Consulting Competitive Advantage Loyalty 200

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InMoment XI

NOVEMBER 29, 2008

Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused. But with so much to do these days, where do you start?

2008 200

2008 Consulting Competitive Advantage Loyalty 200

InMoment XI

NOVEMBER 29, 2008

Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused. But with so much to do these days, where do you start?

2008 200

2008 Consulting Competitive Advantage Loyalty 200

InMoment XI

NOVEMBER 2, 2008

Research conducted by Allegiance reveals that companies typically have three types/groups of customers. These are: Engaged, Disengaged and Swing. Obviously, engaged customers are the best customers because of the strong emotional connections that they have to a company, and their genuine willingness to assist a company in improving its customer experience. General

2008 200

2008 Connections Engagement Customer Experience 200

InMoment XI

NOVEMBER 2, 2008

Research conducted by Allegiance reveals that companies typically have three types/groups of customers. These are: Engaged, Disengaged and Swing. Obviously, engaged customers are the best customers because of the strong emotional connections that they have to a company, and their genuine willingness to assist a company in improving its customer experience

2008 200

2008 Connections Engagement Customer Experience 200

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2022

InMoment XI

NOVEMBER 2, 2008

Research conducted by Allegiance reveals that companies typically have three types/groups of customers. These are: Engaged, Disengaged and Swing. Obviously, engaged customers are the best customers because of the strong emotional connections that they have to a company, and their genuine willingness to assist a company in improving its customer experience

2008 200

2008 Connections Engagement Customer Experience 200

InMoment XI

NOVEMBER 10, 2008

In tough economic times, the decisions that businesses make can literally mean the difference between success and failure - especially when it comes to retaining their customers and engaging new ones. But how, you may ask, does a company retain its customers and attract new ones in the current economic environment

2008 200

2008 Engagement Customers 200

InMoment XI

NOVEMBER 10, 2008

In tough economic times, the decisions that businesses make can literally mean the difference between success and failure - especially when it comes to retaining their customers and engaging new ones. But how, you may ask, does a company retain its customers and attract new ones in the current economic environment

2008 200

2008 Engagement Customers 200

InMoment XI

NOVEMBER 10, 2008

In tough economic times, the decisions that businesses make can literally mean the difference between success and failure - especially when it comes to retaining their customers and engaging new ones. But how, you may ask, does a company retain its customers and attract new ones in the current economic environment

2008 200

2008 Engagement Customers 200

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Customer Experience

InMoment XI

NOVEMBER 3, 2008

Here at Allegiance, we spend a lot of time talking to customers and potential sales prospects about engagement. But if you’re new to the engagement arena, you may ask: What is engagement? And why should my business care about it? Since we’re going to be blogging about engagement and other related topics moving forward, I. View Article

2008 200

2008 Engagement Article Sales 200

InMoment XI

NOVEMBER 3, 2008

Here at Allegiance, we spend a lot of time talking to customers and potential sales prospects about engagement. But if you’re new to the engagement arena, you may ask: What is engagement? And why should my business care about it? Since we’re going to be blogging about engagement and other related topics moving forward, I. View Article

2008 200

2008 Engagement Article Sales 200

InMoment XI

NOVEMBER 3, 2008

Here at Allegiance, we spend a lot of time talking to customers and potential sales prospects about engagement. But if you’re new to the engagement arena, you may ask: What is engagement? And why should my business care about it? Since we’re going to be blogging about engagement and other related topics moving forward, I. View Article

2008 200

2008 Engagement Article Sales 200

InMoment XI

OCTOBER 28, 2008

When it comes to customer and employee engagement, very few environments require the same level of engagement as that of a hospital, which is in the business of taking care of people. In this environment, where patients are in pain, worried, stressed and/or in need of care and compassion, the most important thing they need in addition to medical care is a sympathetic and engaged care giver.

2008 200

2008 Hospitality Engagement Customers 200

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2022