Kitewheel

JULY 2, 2020

To thrive, retailers must have a successful online store. The online experience for many brands has already had an impact on customer behavior, but COVID-19 has accelerated the need to build better digital retail experiences. Doing this requires attracting, converting, and engaging both new and existing customers.

Retail 52

Retail Social Media 2008 Consumers 52

C3Centricity

OCTOBER 22, 2020

Shopping is no longer entertainment for me, at least not in the physical world. So make my online experience doubly enjoyable. If you’re claiming to be carbon neutral, sustainable, eco-friendly or ethical, be so in everything you do. You can’t be half right. It’s just too risky and worrying.

Retail 87

Retail Advertising Download Technology 87

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.”

Entertainment 40

Entertainment Social Media 2010 Presentation 40

Service Untitled

MARCH 10, 2010

Employees who decide to stay within the company are much more invested in their loyalties, and with Hsieh’s mission which is to “provide the best online experience possible,&# employees are better able to think independently in order to achieve the goal.

Blog 41

Blog Customer Service 2010 2006 41

C Space

APRIL 17, 2020

AirBnB are having to innovate to maintain their business during social distancing, while staying true to their positioning, which is about authentic local experiences and the idea of belonging. They have just launched a new service: online experiences.

2020 52

2020 Brands Hospitality Hotels 52

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

2021 45

2021 Events Social Media 2013 45

Retently

AUGUST 22, 2018

For example, industry drivers for aviation are more specific, like, the attitude of staff, seat comfort, flight-entertainment, etc. On the other hand, relationship drivers are more generic, like, the reliability of services, value for money, online experience, etc. Satmetrix NPS Benchmarks Airlines | United.

Airlines 76

Airlines Customer Satisfaction NPS Net Promoter Score 76

C Space

MAY 6, 2020

The company has also noticed an adjustment period to life under quarantine similar to that noted by other ads metrics analysts – namely a short-lived spike in news and science or health content giving way to more escapist and entertaining topics. Fitness content is also seeing a surge in popularity.

2020 52

2020 Brands Travel Books 52

Second to None

SEPTEMBER 20, 2018

They are the instant portal to the way we socialise, bank, communicate, entertain ourselves and, of course shop. The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience. How mobile-first indexing can impact your customer experience.

Customer Experience 54

Customer Experience 2018 Customer Journey Mapping Voice of Customer 54

Gainsight

MAY 18, 2020

How We Turned a Beloved 5,000 Person Tech Conference Into an Epic 22,000 Online Experience in 45 Days. Just nine short weeks after deciding to transform the much-loved Pulse event into an online experience, we hosted over22,000 Customer Success and Product professionals from 50+ states/countries. Until next time.

2020 105

2020 Events ROI Multi-Channel 105

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. Alibaba plans to invest 10 billion yuan ($1.15

2020 52

2020 Brands E Commerce Travel 52