InMoment XI
MARCH 18, 2024
That’s where InMoment steps in, offering a simplified pathway to success with our Integrated CX approach: Strongest Signals, Richer Insights, and Smarter Actions. Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights.
InMoment XI
AUGUST 3, 2023
While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. Leveraging unstructured data analytics is the key to transforming this raw data into actionable insights that can transform your customer experience strategy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
APRIL 5, 2024
Creating and executing the perfect survey that avoids obtaining misleading feedback can be tricky business. These types of customers are trying to satisfy the task of completing the survey, and typically rushing through questions, instead of carefully reflecting on their experiences and providing valuable feedback.
InMoment XI
AUGUST 9, 2022
When your business decisions are influenced by the feedback you get in customer surveys, it’s even more important to make sure you’re asking the right questions to get the right feedback. Read on to learn more about the different types of customer survey questions and what questions can help you get the most valuable feedback.
Advertisement
When executed properly, a Voice of the Customer program will give you real-time insight into your customers’ experiences. From this feedback, you can identify trends and opportunities to improve CX across the customer journey, meet customer needs, and build better customer relationships.
InMoment XI
JUNE 7, 2022
Benefit #2: Structure Massive Amounts of Natural Language Feedback. Benefit #2: Structure Massive Amounts of Natural Language Feedback. Gensler architects have leveraged the InMoment platform to structure and analyze massive amounts of natural language feedback. 3 Benefits of Leveraging a Customized Social Listening Solution.
C3Centricity
FEBRUARY 13, 2024
Last week I spoke about the importance of actioning customer feedback. This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. As a first time community, the MURAL team has been strategic, creative, and innovative. So, how did they do it?
Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley
Responding to online negative feedback can be challenging. However, negative feedback can offer actionable insights to build a stronger product and customer experience. Tune into the webinar to learn: What specific channels do customers go for feedback. What should you say? What should you not say?
Advertisement
As technology has matured to connect feedback with action and get deeper customer insights—NPS programs find themselves in the midst of a renaissance. Get the NPS checklist to access the 7 questions you should consider when building your NPS program.
Advertisement
Customer feedback is essential for your business to thrive. Discover best practices, how to formulate a great survey, and the most insightful customer experience survey questions to ask, all with examples! Knowing what your customers love – or don’t love – will give you the direction you need.
Advertisement
By gathering their feedback, companies can capture the biggest picture of employee and customer needs. By focusing on both the employee and customer experience, woom bikes: Bolsters customer experience by acting on employee feedback. Leverages CX insights to drive growth and guide new product development.
Advertiser: Vanilla Forums
Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data-driven insights throughout an organization, and better serving customers. But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable.
Speaker: Scott Baldwin of ProductBoard
Through in-depth user insights, a clear product strategy, and an inspiring roadmap. Listening to the voice of the customer (VoC) and utilizing product feedback and ideation are some of the most effective ways to do just that. How to create a tight and ongoing feedback loop. How can they work together to do that?
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
At the same time, manual coaching techniques are time-intensive and deliver feedback on a handful of cases, resulting in a high attrition rate and poor customer experience. Attendees will walk away with insight on the following: Critical components for coaching programs. The importance of efficiency when onboarding and training agents.
Expert insights. Personalized for you.
260 
Let's personalize your content