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Making Customer Feedback Actionable - How Can AI Help?

Lumoa

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. When it comes to text feedback, they are beneficial even on the basic level of descriptive and diagnostic analytics, but the benefit becomes more obvious when we aim at predictive analytics.

Feedback 117
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Digital Feedback: Why you’re probably doing it wrong

OpinionLab

Those organizations that attempt to obtain feedback on digital interactions find that response rates are shockingly low, creating an interesting conundrum: more and more consumers are interacting with brands digitally and fewer are providing feedback. The result? It’s harder and harder to understand the customer experience.

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20+ ideas on how to promote your business locally

BirdEye

Host seminars and workshops 18. Ask for customer reviews After a positive interaction, politely request feedback from your customers on your preferred review sites. Host seminars and workshops Pinpoint topics relevant to your business and the local community. Pay-per-click (PPC) advertising 12. Work with local journalists 13.

Seminar 98
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Event Survey Questions: 7 Questions You Must Ask Your Attendees

GetFeedback

As you can imagine, this is all priceless feedback because it enables you to learn which elements of your event were a smashing success, what went wrong, and how you can create even more successful events in the future. It’s direct and to the point, so expect some painfully honest feedback. Did you have any problems with the venue?

Events 207
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Post-Event Survey Questions to Elevate Your Next Event

Retently

Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. A balanced mix of closed-ended and open-ended questions in post-event surveys is essential for collecting a comprehensive range of feedback, from quantitative data to qualitative insights.

Events 92
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4 Strategies To Retain Customers

Magellan Solutions

Use customer complaints You may not know precisely what is wrong until you hear the feedback. You can ask them to sign up for newsletters to tell them about the latest offers and free seminars or events organized by your business. More importantly, come up with great marketing activities for current customers.

Seminar 52
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5 Ways to Connect the Learner’s Journey to the Employee Journey

Experience Investigators by 360Connext

Offer ways for learners to provide feedback along the way, both about their learning and their experience as an employee. It’s not enough to say you allow for two seminars a year. This means leading book clubs focused on fun fiction, travel seminars, and photography walks! Be clear: What is the employee expected to learn?