Feedbackly

JANUARY 18, 2024

Dlatego organizujemy ten webinar. Webinar poprowadzi Justyna Jakubczyk , Strateżka i konsultantka CX oraz właścicielka CX House. Webinar poprowadzi Justyna Jakubczyk , Strateżka i konsultantka CX oraz właścicielka CX House. Zarezerwuj swoje bezpłatne miejsce tutaj: The post Bezpłatny Webinar: NPS to już za mało!

Webinar 59

Webinar NPS Insurance Customer Experience Management 59

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Webinar 98

Webinar 2021 Chief Customer Officer B2B 98

CloudCherry

OCTOBER 10, 2018

There’s a big gap that exists between asking customers for feedback and then taking relevant action. The Temkin Group recently reported that , while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a good job of taking action on these insights. That’s just not good enough. says Bruce Temkin.

Webinar 150

Webinar Insights CEM Reference 150

CloudCherry

OCTOBER 10, 2018

There’s a big gap that exists between asking customers for feedback and then taking relevant action. The Temkin Group recently reported that , while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a good job of taking action on these insights. That’s just not good enough. says Bruce Temkin.

Webinar 150

Webinar Insights CEM Reference 150

Lumoa

JUNE 2, 2022

There is no doubt that customer feedback is one of the most valuable resources that companies have available. When used properly, reviews and other types of feedback allow enterprises to develop engaging marketing campaigns , design better products, and make strategic decisions based on what customers expect from their products and services.

Feedback 83

Feedback Touchpoint Webinar Customers 83

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. What is an Anonymous Feedback Tool? Or seeking higher response rates?

2024 52

2024 Feedback Demo Social Media 52

Feedbackly

OCTOBER 12, 2021

One of the biggest questions regarding the collection of customer feedback is: How can you make customer feedback work for your business?

Feedback 52

Feedback Webinar Customers Sales 52

InMoment XI

AUGUST 18, 2022

You need to craft a strategy that enables you to use customer and employee feedback to take action in strategic areas that actually improve the experience and map to business value. They refer to individual customer feedback and the learning, and actions that come from that. Inner loop processes are very 1:1 based.

ROI 557

ROI Customer Experience Webinar Financial 557

Feedbackly

OCTOBER 12, 2022

To help you develop your Emotional Experience program further or to help you get started with it, we have put together this Q&A webinar. During her career, she has also led a startup intending to change the world of customer feedback collection – CX has always been in her heart. About the speakers. JAAKKO MÄNNISTÖ. EVELY KAASIKU.

Webinar 98

Webinar B2C Feedback Measurement 98

CloudCherry

MARCH 14, 2019

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. Temkin reports that 60% of VoC programs are soliciting feedback, but only 24% of VoC programs say they are good at making changes to the business based on insights.

Webinar 150

Webinar Insights Customer Insights Presentation 150

Genroe

OCTOBER 17, 2023

About 3 minutes after your first customer feedback or NetPromoter survey goes out, management will be pounding the desk for a report with charts, analysis and recommendations. The question is, apart from a simple chart of scores, what else should be included in your best practice Net Promoter reporting pack?

Net Promoter Score 52

Net Promoter Score Webinar NPS Feedback 52

InMoment XI

MARCH 5, 2013

In this engaging webinar, attendees will learn the most common yet avoidable mistakes committed by companies when launching their VoC programs, and how customers really feel about surveys and feedback programs. The typical response rate of Voice of Customer (VoC) programs ranges from 2% to 14% – nothing to brag about.

Webinar 200

Webinar Voice of Customer Feedback Engagement 200

InMoment XI

MARCH 5, 2013

In this engaging webinar, attendees will learn the most common yet avoidable mistakes committed by companies when launching their VoC programs, and how customers really feel about surveys and feedback programs. The typical response rate of Voice of Customer (VoC) programs ranges from 2% to 14% – nothing to brag about.

Webinar 200

Webinar Voice of Customer Feedback Engagement 200

Feedbackly

FEBRUARY 15, 2023

At this CXforum webinar, Jaakko from Feedbackly will show practical examples of how to use customer emotion data in action-taking to improve business results. Welcome to join another super practical CXforum webinar! Customer emotion can be evaluated in numbers, for example, with the help of the Emotional Value Index (EVI®).

Webinar 52

Webinar Measurement Feedback Customers 52

Experience Investigators by 360Connext

JULY 7, 2023

In this webinar replay, you’ll discover: How to tell if your CX goals were reasonable and set up properly to achieve success 5 questions you can use to ensure that other leaders within your organization understand – and appreciate – what you’re trying to accomplish An easier way to ensure that everyone in your organization understands CX (..)

2023 257

2023 Webinar Customer Experience Feedback 257

Genroe

OCTOBER 17, 2023

In this one hour webinar we will share, using Excel: The post Practical Survey Analysis in Excel [On-Demand Webinar] appeared first on Genroe | Customer Experience | Net Promoter Score.

Webinar 52

Webinar Net Promoter Score Customer Experience Customers 52

InMoment XI

MARCH 5, 2013

In this engaging webinar, attendees will learn the most common yet avoidable mistakes committed by companies when launching their VoC programs, and how customers really feel about surveys and feedback programs. The typical response rate of Voice of Customer (VoC) programs ranges from 2% to 14% – nothing to brag about.

Webinar 200

Webinar Voice of Customer Feedback Engagement 200

Thematic

SEPTEMBER 12, 2021

Through comments in customer feedback surveys, social media conversations, call center dialogue, etc., Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. In this article, we’ll dive into how companies leverage customer feedback analytics.

Metrics 117

Metrics Feedback NPS Loyalty 117

CustomerSuccessBox

SEPTEMBER 30, 2021

Webinars are a condensed and easy way to find out more about a topic you like. We’ve gathered some of our favorite customer success webinars. Webinar 1 – How to Onboard Customers Remotely. Join us to discuss onboarding customers remotely on this webinar. Webinar 2 – How to do Churn analysis.

Webinar 52

Webinar B2B Customer Success B2C 52

Happy or Not

APRIL 26, 2023

Customer feedback is an essential tool for understanding the real experience your business offers. But can you set up the feedback collection in a way that produces the maximum amount of quality feedback? HappyOrNot Academy will help you use our solution efficiently, ensuring continuous feedback volumes and useful insights.

Feedback 36

Feedback Webinar Insights Measurement 36

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Webinar 52

Webinar 2021 Chief Customer Officer B2B 52

Feedbackly

OCTOBER 20, 2022

With multi-channel survey distribution, visual survey customization, and offline data gathering, these platforms offer users a streamlined service to manage feedback collection. Feedbackly specializes in experience for high-volume retail and service and offers physical terminals to gather feedback in-store. Functionality. Scalability.

Feedback 75

Feedback Multi-Channel NPS Webinar 75

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. You’re looking for the best employee experience tools to gather this priceless feedback.

2024 52

2024 Feedback Culture Demo 52

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Webinar 98

Webinar Touchpoint NPS Definition 98

WorkOutLoud

JUNE 15, 2021

Suggestions to help you keep the attention of your online audience during webinars. Isn’t it awful when conducting a webinar and you ask the audience if they have any questions, and all you hear is crickets and you don’t even know if they are listening! Fulfill a c ompany requirement for certifications.

Webinar 52

Webinar Presentation Feedback Sales 52

ClientSuccess

JULY 20, 2022

As a CSM, you understand firsthand how critical customer feedback is to the ongoing satisfaction of your customers and the success of your business. Tips for soliciting qualitative customer feedback. Here are some tips to keep in mind when it comes time to collect customer feedback: 1. Record impromptu feedback: .

Feedback 89

Feedback Webinar NPS Customer Journey 89

Genroe

OCTOBER 17, 2023

It starts right up front with the […] The post How to Calculate and Use Survey Sample Size [On Demand Webinar] appeared first on Genroe | Customer Experience | Net Promoter Score. After checking through the data and analysing a range of root causes, you have created a practical plan to solve a key customer issue.

Webinar 52

Webinar Net Promoter Score Presentation Customer Experience 52

Feedbackly

APRIL 14, 2021

Feedbackly has been invited to CXforum’s next webinar. Would you like to learn what the top performers do in the field of Customer Experience?

Webinar 64

Webinar Feedback Customer Experience Measurement 64

CSM Magazine

FEBRUARY 9, 2022

Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Collect their feedback to identify their happiness level and learn how you can improve their satisfaction. Ensure the happiness of your team(s) – Happy employees result in happier customers.

Customer Service Strategies 52

Customer Service Strategies 2022 Webinar Customer Service 52

SurveySparrow

JULY 19, 2023

Before we dive into the article, the 55 best VoC questions, let’s explore some important factors affecting these questions, the value of their feedback and how SurveySparrow helps you make use of them. Similarly, question length and format are crucial elements that may affect response rates and the quality of feedback.

Feedback 52

Feedback Insights Loyalty Programs Customers 52

AskNicely

NOVEMBER 28, 2018

Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. Real-world examples of how to best take action on feedback, and what happens when you don’t! 2018 NPS Benchmark Study: Results and Reactions Webinar. Focusing exclusively on SMB/Mid-Market size companies. Erik Linask.

NPS 60

NPS Webinar 2018 Net Promoter Score 60

AskNicely

AUGUST 17, 2018

Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. Obsession expressed through actioning customer feedback. It also means an internal culture shift toward paying attention to real-time customer feedback.

Competitive Advantage 60

Competitive Advantage Feedback Net Promoter Score NPS 60

SurveySensum

MAY 9, 2022

But now that you’ve put in efforts to enhance customer experience and they are happy with you, what are you planning to do with their positive feedback? How to Leverage Positive Customer Feedback: Top 7 Ways. The top 7 ways to leverage positive customer feedback. And positive feedback helps you with exactly that.

Feedback 52

Feedback Chief Customer Officer Customers Webinar 52

Kerry Bodine

AUGUST 14, 2020

On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Would you use or start with data/feedback/research from customer when designing the journey? Design The Journey. Absolutely.

Webinar 83

Webinar Management Touchpoint Telecommunications 83