For many employees, Customer Experience is just a number. This type of thinking contributes to a pervasive frustration with Customer Experience (CX), and in particular, Voice of the Customer (VOC) programs.
To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture. In this article, you’ll learn a 7-point methodology for making CX. and more specifically VOC feedback, an embedded part of your company’s DNA. The primary focus of this eBook is how to create a customer-first culture.
- Building a daily action framework for CX
- Using self-coaching tools to empower employees
- And 5 more strategies to drive real CX impact!
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