CSM Magazine

MAY 26, 2023

Look at workflows, data governance, and metadata management practices to pinpoint areas of improvement. This roadmap should outline specific steps, targeted initiatives, and any risks or dependencies that may arise. Initiatives : Establish targeted initiatives to address challenges such as data quality, data governance, and workflows.

Management 52

Management Government Roadmap Measurement 52

Experience Investigators by 360Connext

AUGUST 22, 2023

Read More www.linkedin.com You’ll learn: How to define your customer experience success statement to gain leadership support Ways to build a case around the ROI of customer experience Strategies for establishing governance around your customer experience program But don’t just take my word for it.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Customer Bliss

JANUARY 25, 2019

He pieced together critical “to-do” items that his team needed to have on their roadmap in order to make the customer experience better. He put together a one-page roadmap and brought it to the senior leadership team. Established an internal CX council and governance. How did he present the journey map to leadership?

Leadership 157

Leadership Roadmap NPS Employee Experience 157

Gainsight

APRIL 21, 2022

Creating a Product Roadmap? Creating Governance Around Your In-Product User Guide Experiences, Part I: How To Rally Your People for a Stellar In-Product User Guide Experience. Creating Governance Around Your In-Product User Guide Experiences, Part II: Secrets to Perfecting Process and the In-Product User Guide Experience.

2022 52

2022 Government Magazine 2021 52

SmartKarrot

OCTOBER 27, 2020

To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. Benefits of customer success roadmap. A roadmap helps you deliver the promises you have made to them in the initial stages. Few direct benefits of having a roadmap are: Customer retention. Customer acquisition.

Roadmap 10

Roadmap Customer Success Customer Journey Mapping Chief Customer Officer 10

Forrester's Customer Insights

APRIL 11, 2024

One government entity began their transformation by having sessions with stakeholders to understand potential impacts […] ZT strategies are often undermined by overly ambitious or haphazard implementation plans that ultimately become incomplete projects and end up stalling or getting scrapped.

Roadmap 33

Roadmap Government Technology 33

Lithium

DECEMBER 28, 2020

Representatives from Khoros Marketing, Care, Communities, and Strategic Services outlined everything users can now leverage — along with what they can look forward to, in an extensive product roadmap session. Deeper governance and compliance capabilities. Some of the upcoming solution features are shown below: Khoros Marketing.

2019 52

2019 Engagement Social Media Roadmap 52

ClearAction

JANUARY 12, 2022

Indeed, this declaration is reinforced by the new Principles of Corporate Governance, overhauled by Business Roundtable in August 2019. Modern corporate governance replaces shareholder primacy with balanced attention among five vital stakeholders: customers, employees, suppliers, communities and shareholders.

Government 62

Government 2019 Net Promoter Score Customer Centricity 62

Customer Bliss

NOVEMBER 29, 2016

Create a roadmap with simple initial wins. Accountability and governance in place. Here take care to know the undercurrents that exist culturally and understand any agendas or priorities. Assess the capabilities within the organization to determine the scale of the work ahead. Make sure the CCO has a seat at the C-Suite table.

Chief Customer Officer 217

Chief Customer Officer Metrics Leadership Roadmap 217

West Monroe

JANUARY 30, 2019

Leading into the Enact stage of DEEPEN, your team will already have done a hefty amount of work defining a CX North Star , building a backlog of viable ideas and customer research, and creating a roadmap of initiatives based on their dependencies and key milestones. Create a CX Governance. Build a Measurement Framework.

Customer Experience 40

Customer Experience Government Roadmap Magazine 40

West Monroe

APRIL 3, 2023

To be successful, utilities need a dedicated process for proactively identifying interdependencies across a project’s lifetime—from establishing governance to tracking timelines to risk management. Even small-scope changes can cause a ripple effect of delays.

Management 52

Management Government Technology Roadmap 52

Education Services Group

JUNE 20, 2023

You should have a solid understanding of your customer’s current state and then work with them to develop a roadmap to get them to their ideal future state. Once users are comfortable and confident with your product, Customer Success should continuously measure its impact as the customer utilizes it over time.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Touchpoint Customer Success 52

Lithium

JANUARY 7, 2021

Missed out on our recent Khoros Roadmap Webinar? Get up to speed with the Marketing Webinar and Care and Community , along with some helpful tips on security and governance. Last month we proudly introduced the next stage in our AI journey, Introducing Khoros Bot ! Don't worry, we've got you covered. Top Kudoed Contributors.

Webinar 52

Webinar Roadmap Government 2020 52

Think Customers

JUNE 1, 2020

During the TTEC on-demand webinar, “ Contact tracing: Why the road to recovery requires people, process and technology ,” experts from TTEC and Pegasystems shared insights about how government agencies are ramping up contact tracing programs with a technology-enabled, empathetic approach. Centralize the response, but personalize the outreach.

Government 52

Government Webinar Roadmap Contact Center 52

Customer Alignment

MARCH 2, 2018

Day 61-90: EXECUTE a roadmap which breaks down how and when you will get to the blueprint Establish and agree the high-level work streams with the wider working team. Ensure these work streams underpin the blueprint and structure them into a time bound roadmap. The roadmap process is ongoing and iterative.

Chief Customer Officer 99

Chief Customer Officer Customer Experience Roadmap Workshop 99

ClearAction

FEBRUARY 13, 2023

In businesses, governments, and nonprofits, “winning” is a matter of meeting or exceeding customer expectations. This theme is supported by resources such as Customer-Focused Communication, Journey Mapping Facilitation Skills, and CX Maturity Roadmap & Playbooks.

Sports 71

Sports Customer Experience Competitive Advantage Entertainment 71

West Monroe

NOVEMBER 9, 2022

In addition to analyzing existing roadmaps to understand the impacts of the legislation on upcoming activities and pursue relevant grants/credits, utilities should: Restructure existing strategies and expedite clean energy action items: Utilities now can re-evaluate their long-term roadmaps and expedite plans to achieve local decarbonization goals.

Presentation 52

Presentation Transportation 2030 Roadmap 52

Lithium

MARCH 16, 2020

Missed out on our recent Khoros Roadmap Webinar? Get up to speed with the Marketing Webinar and Care and Community , along with some helpful tips on security and governance. Last month we proudly introduced the next stage in our AI journey, Introducing Khoros Bot ! Don't worry, we've got you covered. Top Kudoed Contributors.

Webinar 52

Webinar Roadmap Government 2020 52

Lithium

AUGUST 3, 2021

The focus will be to better understand your priorities, the way you visualize, govern, moderate, and assess performance around Twitter ads. Sign up now Influence our roadmap. We hope to discuss your needs in relation to Twitter ads. Webinars & Events Some event areas are limited to Khoros customers only.

2021 52

2021 Webinar Events Download 52

CX Journey

MAY 5, 2015

Erin shares specific methodologies, approaches, and proven practices that have moved the needle at John Deere by enabling success in areas of strategic planning, governance, executive buy-in, analytics, VoC, and MoT design and delivery. Steering wheel: organization and governance Windshield: clear vision Wheels: process and tools (e.g.,

Government 68

Government Customer Experience Events Presentation 68

West Monroe

MAY 17, 2023

Gives more control over all aspects of the product development lifecycle and what features/functionalities are prioritized on the product roadmap, resulting in smoother implementations, greater adoption, and control over the evolution of key business solutions. Avoids ongoing external costs for enhancements and maintenance.

Banking 52

Banking Technology Innovation Roadmap 52

Lithium

SEPTEMBER 13, 2019

Representatives from Khoros Marketing, Care, Communities, and Strategic Services outlined everything users can now leverage — along with what they can look forward to, in an extensive product roadmap session. Deeper governance and compliance capabilities. Some of the upcoming solution features are shown below: Khoros Marketing.

2019 40

2019 Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Representatives from Khoros Marketing, Care, Communities, and Strategic Services outlined everything users can now leverage — along with what they can look forward to, in an extensive product roadmap session. Deeper governance and compliance capabilities. Some of the upcoming solution features are shown below: Khoros Marketing.

2019 40

2019 Engagement Social Media Roadmap 40

CX Journey

NOVEMBER 10, 2015

Governance : Governance is about both oversight and execution. Your governance structure will outline and define people, roles, and responsibilities. This governance will also include clearly-defined rules and guidelines for how the customer experience management strategy will be executed.

Government 64

Government Roadmap Culture Customer Journey Mapping 64

Avaya

APRIL 10, 2019

Skills-based routing – Advanced rules that change in real-time, based on the AI algorithm, to govern how to route customer interactions based on skills of agents available and circumstances causing customer interactions at that time. Customer sentiment analysis – Algorithms designed to detect human emotion, and make decisions based on it.

Contact Center 71

Contact Center Virtual Agent Document Roadmap 71

Gainsight

MAY 13, 2020

Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around. This full picture analysis has allowed them to see an 86% accuracy rate in predicting client retention to effectively plan their roadmap for continued adoption.

Roadmap 59

Roadmap ROI NPS Customer Success 59

West Monroe

FEBRUARY 19, 2024

Lack of overall strategy and roadmap: Without a holistic approach, brainstorming bottom-up ideas may lack cohesion and a unified purpose, leading to confusion, competing priorities, and inefficiency. Without a strong digital-focused culture, retaining talent layers an additional level of complexity.

Innovation 52

Innovation Financial Roadmap Culture 52

Magellan Solutions

JUNE 14, 2023

Ensure that the outsourcing arrangement aligns with these goals and is integrated into your overall innovation roadmap. Effective governance structures and strong partnerships are essential to balance flexibility and control. Aligning Outsourcing with Business Strategy Clearly define your business strategy and innovation objectives.

Innovation 52

Innovation Transportation Telecommunications Culture 52

West Monroe

NOVEMBER 9, 2022

In addition to analyzing existing roadmaps to understand the impacts of the legislation on upcoming activities and pursue relevant grants/credits, utilities should: Restructure existing strategies and expedite clean energy action items: Utilities now can re-evaluate their long-term roadmaps and expedite plans to achieve local decarbonization goals.

Presentation 40

Presentation Transportation 2030 Roadmap 40

West Monroe

NOVEMBER 9, 2022

In addition to analyzing existing roadmaps to understand the impacts of the legislation on upcoming activities and pursue relevant grants/credits, utilities should: Restructure existing strategies and expedite clean energy action items: Utilities now can re-evaluate their long-term roadmaps and expedite plans to achieve local decarbonization goals.

Presentation 40

Presentation Transportation 2030 2005 40

West Monroe

MAY 17, 2023

Gives more control over all aspects of the product development lifecycle and what features/functionalities are prioritized on the product roadmap, resulting in smoother implementations, greater adoption, and control over the evolution of key business solutions. Avoids ongoing external costs for enhancements and maintenance.

Banking 40

Banking Technology Innovation Roadmap 40

West Monroe

APRIL 6, 2022

Gives more control over all aspects of the product development lifecycle and what features/functionalities are prioritized on the product roadmap, resulting in smoother implementations, greater adoption, and control over the evolution of key business solutions. Avoids ongoing external costs for enhancements and maintenance. Considerations.

Banking 52

Banking Technology Marketing Roadmap 52

InMoment XI

MARCH 21, 2022

Increased government regulation and new market entrants with unique service-based offerings are creating a disruptive wave of change that traditional utilities need to respond to. Solve the Challenge: Have a Roadmap From the Beginning . Customer experience (CX) leaders from utilities brands are facing unprecedented challenges in 2022.

Brands 529

Brands Roadmap Webinar Social Media 529

CSM Magazine

JUNE 14, 2022

In 2021, we announced our roadmap for data sovereignty across Southeast Asia with a local data centre in Singapore after successfully on-boarding many new cloud customers in the APAC region. This was especially true for financial and government institutions.

Banking 59

Banking 2021 Roadmap 2022 59

West Monroe

DECEMBER 20, 2022

Data governance is also critical, and often overlooked. We believe a common set of governance principles such as the Data Management Association (DAMA) framework help organize the function and enables it to understand sustainability goals, identify data sources, and build the right framework for automation.

2021 52

2021 2022 Metrics 2030 52

West Monroe

DECEMBER 20, 2022

Roadmap and an execution plan to meet your objectives. These goals and the roadmap should be communicated through sustainability reports and become part of standard operating procedures. Data governance is also critical, and often overlooked. A data-driven estimate of emissions footprint around Scope 1, 2, and 3.

2021 52

2021 2022 Metrics 2030 52

SmartKarrot

DECEMBER 13, 2022

Provide proactive thought leadership on customer strategy and roadmap, account governance, and reoccurring strategic discussions with both customer and SI. Develop adoption strategies, go-to-market & delivery plans, and economic models to realize the customer experience at scale.

Customer Success 19

Customer Success Roadmap Leadership Government 19