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Doomed: Is There Any Hope For Hotel Chains?

Beyond Philosophy

Hotel chains, worried about competition from Airbnb , are rolling out these and other special experiences for their best rewards customers. And the big hotel chains are worried. I’ve stayed in their hotels many times and I like them just fine. But true loyalty can’t be bought with rewards perks.

Hotels 127
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To Get Loyal Customers, Start with Loyal Employees

Beyond Philosophy

Hotel giant Hilton recently dropped the H from its rewards program , replacing the linguistically puzzling Hilton HHonors with an easier to pronounce version, Hilton Honors. The new rewards program will be the first in the industry to allow members to combine points and money for a hotel visit.

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How Hong Kong’s top brands lead with relationships

Alida

At Customers for Life, a recent Vision Critical event in Hong Kong, we immediately felt the grandeur, magnificent presence and ambience of the flagship Mandarin Oriental (MO) hotel in Central Hong Kong as soon as we stepped in. Mandarin Oriental Hotel Group: Not all customers are created equal.

Brands 124
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Free Webinar: Confidence-Enabling Experiences

CSM Magazine

Confidence-Enabling Experiences: The Backbone of Strong Brand Relationships’ is a truly unmissable webinar, featuring insights from senior executives at Nationwide, IHG Hotels, First Horizon Bank & R/GA ! Jolie Fleming, SVP Guest Products & Platforms, IHG Hotels & Resorts. Find out more here! I hope you can join us!

Webinar 52
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5 Top Customer Service Articles of the Week 10-11-2021

ShepHyken

Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? This particular learning opportunity is in the form of an article that discusses hotel loyalty and rewards programs. There are some interesting stats and facts that prove how important some of these programs are.

2021 71
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Stop Sending Me Surveys Unless You Care What I Have to Say!

ShepHyken

It seems that almost every time I get my car worked on, call my internet provider, stay at a hotel, fly on an airline, order almost anything online, etc., He was emailing everyone who is a member of the MyWalgreens rewards program. This time I’m talking about being fatigued, as in sick and tired of getting so many surveys. .

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Tailoring Your CV: How to Land the Job You Want

CSM Magazine

It may include everything from answering phones at a hotel to providing social media support for a large corporation. Supported management in efforts to increase productivity by motivating employees through improved rewards programs. Customer service is a broad term that covers a large number of tasks.