article thumbnail

Contact Center Technology in Your RFP: You’re Asking the Wrong Question

BlueOcean

So, what should you ask when you’re addressing contact center technology in your RFP? The concept of on-prem technology is slowly diminishing. It’s a topic of central importance when your contact center program includes digital payments or sensitive information. The Future of Contact Center Technology.

article thumbnail

5 Evolving Contact Center Technologies and Where the Next Year Will Take Them

BlueOcean

The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in the mix of acceleration. We dug into their sentiments and expectations about the future of five key contact center technologies.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A History of Customer Support Technology

Team Support

Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. These early call centers were often powered by manual processes, with operators using basic databases to retrieve customer information. Ever wonder what customer service looked like 50 or 60 years ago?

article thumbnail

Best Technologies for Small Businesses

Win the Customer

The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern technology has made it easier for small business owners to manage and track multiple tasks at the same time. The following are four essential technologies for small businesses.

article thumbnail

The Recruiting Crossword Puzzle

On top of ever-increasing advancements on the technology front (hello, artificial intelligence), try adding record-low unemployment and candidates’ virtual omnipresence and you’ve got yourself a pretty passive, well-informed, and crowded recruiting landscape. The good news?

article thumbnail

The Seamless Blend of Customer Service and Innovative Technology in Sports Betting

CSM Magazine

Integration of cutting-edge technology The sports betting industry is harnessing the power of technology to revolutionize customer service. Such technological advancements are integral in creating a more engaging and interactive betting environment.

Sports 52
article thumbnail

Visual Technology in Telecom: Endless opportunities

TechSee

In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. Most recently, Verizon and Vodafone have started experimenting with the technology. Augmented Reality. Computer Vision.

article thumbnail

Why B2B Contact and Account Data Management Is Critical to Your ROI

Businesses are realizing that it isn’t just about the volume of data they have available; it’s about the accuracy of information. However, investing in new technology isn’t always easy, and commonly, it’s difficult to show the ROI of data quality efforts. The digital age has brought about increased investment in data quality solutions.

article thumbnail

Expert Insights: Your 2023 Guide to EX, CX, and Technology

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands. He will share with you: Market research on the shifting labor market.

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks.

article thumbnail

How the Art of Listening Matters with Conversational AI

Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction

Join our most densely packed informational webinar where we discuss the secret sauce behind great speech technology in the contact center –> how NLU augments speech recognition for the highest accuracy possible since speech is never 100% right. Participate and learn: Why speech recognition technology is never 100% accurate.

article thumbnail

8 Contact Center Trends to Watch in 2020

Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?

article thumbnail

Why Is Patient Engagement Important? | Frontline Group

What is Patient Engagement technology? Download this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores. How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools?

article thumbnail

How to Evaluate ASR Solution Brief

There is a fundamental difference between 1st generation, 2nd generation, and modern-day Automatic Speech Recognition (ASR) solutions that use 100% deep learning technology. Get the information you need to ensure your evaluation experience is efficient and yields the data you need to make your purchasing decision.

article thumbnail

Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

The aim of a script has always been to assist and help the agent, and technology has enabled many agent assist capabilities, such as real-time sentiment analysis and collaborative or dynamic scripting. Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks.