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Unveiling Integrated CX Part 2: Richest Insights for Transformative Results

InMoment XI

That’s where InMoment steps in, offering a simplified pathway to success with our Integrated CX approach: Strongest Signals, Richer Insights, and Smarter Actions. Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights.

Insights 260
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Unlocking Customer Loyalty in the Insurance Industry: NPS Insights

InMoment XI

Derek Eccleston, Director, XI Insights and Consultancy at InMoment Paul Smith, Global Marketing Director at NPSx by Bain & Company In the ever-evolving landscape of the UK insurance sector, understanding the pulse of customer perception and loyalty is paramount. In this blog, we will delve specifically into the UK insurance industry.

Insurance 260
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Revolutionizing Retail with AI-Driven Customer Experiences

InMoment XI

Diagnostic Insights: Diagnostic Insights focus on the ‘why’ and ‘how’ behind a customer’s behavior. Descriptive Insights : These insights paint a picture of how a customer has engaged with a brand in the past. Descriptive Insights : These insights paint a picture of how a customer has engaged with a brand in the past.

Retail 260
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[Podcast] Being Present on Social Media: It’s Harder than You Think

Lithium

The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast , Being Present on Social Media: It's Harder than You Think featuring Kerrie Robert , Social Media Manager of Customer Service at Experian.

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How to Use Data to Build Strong Customer Communities

Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

They can use insights, advice, and qualitative data about community members to build successful, promising communities. Register to get practical advice on how to: Present a case for why research matters to various parts of your organization. Make sure you don’t miss out on this incredibly insightful webinar!

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Unlocking March Madness Sportsbook Trends: Optimove Insights Report Reveals Key Findings

Optimove

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it matters: Optimove’s new Insights Report dives deep into the trends and behaviors of sports bettors during this highly anticipated event, providing valuable insights to help sportsbook operators optimize their strategies and maximize their profits.

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Community Soundbites: How we effectively share insights with the business

Thematic

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. This month our members joined the call ready dive into the field of sharing insights. Kay , from Goodman Fielder, backed this by reiterating the need to open up with the business problem the insights connect to.

Insights 116
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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement. Attendees will walk away with insight on the following: Critical components for coaching programs.