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Unveiling Integrated CX Part 2: Richest Insights for Transformative Results

InMoment XI

That’s where InMoment steps in, offering a simplified pathway to success with our Integrated CX approach: Strongest Signals, Richer Insights, and Smarter Actions. Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights.

Insights 260
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Leveraging Unstructured Data Analytics: The Key to Unlocking Hidden Customer Insights

InMoment XI

While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. Leveraging unstructured data analytics is the key to transforming this raw data into actionable insights that can transform your customer experience strategy.

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Unlocking Customer Loyalty in the Insurance Industry: NPS Insights

InMoment XI

Derek Eccleston, Director, XI Insights and Consultancy at InMoment Paul Smith, Global Marketing Director at NPSx by Bain & Company In the ever-evolving landscape of the UK insurance sector, understanding the pulse of customer perception and loyalty is paramount. In this blog, we will delve specifically into the UK insurance industry.

Insurance 260
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Calculating Contact Center Outsourcing Costs: Insights You Need Right Now

BlueOcean

On-going technology costs are also generally included. In fact, we often see companies choosing to outsource when the need arises to invest in a new technology platform. In a contact center outsourcing model, your partner is shouldering the risks of managing both human and technology resources.

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Expert Insights: Your 2023 Guide to EX, CX, and Technology

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands. How to apply 2023 technology trends to your company's current demands.

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C Space appoints CTO, accelerates impact of insights through technology

C Space

C Space appoints CTO, accelerates impact of insights through technology. C Space, the global customer agency, has today announced the appointment of a Chief Technology Officer to its Executive Leadership Team. Technology has always been a critical enabler of our work and never more so than now.

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CX maturity playbook: Technology and tools

GetFeedback

Actionable insight to uplevel your use of technology and tools for optimizing the customer experience.

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How Orvis Converted 58% of Returns into Exchanges with CX Insights

Delivering white glove customer service to millions worldwide is a challenge, so Orvis turned to Khoros CX Insights to help identify and resolve friction points in the customer experience. Download the case study to learn how Orvis leveraged digital-first technology to continue its legacy of incredible customer experience.

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7 Questions Every Company Must Ask When Building an NPS Program

As technology has matured to connect feedback with action and get deeper customer insights—NPS programs find themselves in the midst of a renaissance. Get the NPS checklist to access the 7 questions you should consider when building your NPS program.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

Embrace automation, collaborate with new technology, and watch how you thrive! Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics.

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Drive Employee and Customer Satisfaction with SLAs

Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

Technology has elevated every aspect of the customer journey. Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based. and master customer rage for an insightful webinar on September 23rd. All aspects that is, but one: customer complaints.

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How to Efficiently Transform Your Customer Service Through AI

Speaker: Rana Gujral, CEO at Behavioral Signals

Customer service technology has largely been the same for decades. Most importantly, it lacks the ability to immediately deliver actionable insights that can be used to improve real-time service. In this webinar, you will learn: How AI can transform your contact center with real, actionable insights.

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How Great Organizations Empower Customer Experience Teams

Speaker: Conference Speakers

Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands. The Human Factor: Blending AI, Insights, and Conversations to Solve Customer Pains. Join us to learn from the leaders at DX Summit ‘22, August 17-18. Save your spot.

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How to Build ROI for Conversational AI

Speaker: Sofia Burton & Tiffany O'Malley from SmartAction

But even though automation isn’t a new technology in the contact center, many fail to understand how it helps reduce cost and agent attrition. Arming you with insights on how to sell the technology and services to stakeholders, including executives. Determining which calls are best for automation.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.