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Leveraging Unstructured Data Analytics: The Key to Unlocking Hidden Customer Insights

InMoment XI

While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. Leveraging unstructured data analytics is the key to transforming this raw data into actionable insights that can transform your customer experience strategy.

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How to Optimize Touchpoints Along the Customer Journey

Feedbackly

Touchpoints are how the brand engages with its customers and play a vital role in fostering a strong relationship between the two parties. Every buying journey has a complex web of touchpoints that can range from 20 to over 500! Also, research shows that it requires around eight touchpoints on average to close a sale.

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How to Identify Your Most Important Customer Touchpoints

GetFeedback

When tasked with overhauling the customer experience (CX), business leaders often seek to identify the most critical customer touchpoints. The important touchpoints are a make or break–they determine whether customers choose to stay, whether customers upgrade or cancel and whether customers recommend you to their friends and family.

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How to Identify Critical Touchpoints in the Buying Journey

Feedbackly

The importance of optimizing touchpoints in a customer journey needs no special introduction. As conjunctions of contact between the customer and brand, touchpoints play a major role in the quality of the overall customer experience. But, some touchpoints are more influential and pivotal than others. Here’s how to identify them!

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

You will gain insights into how to use journey maps to identify pain points, opportunities, and touchpoints where orchestration can make the most impact. . 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the CX orchestration process.

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Unleashing the Power of Integrated CX: Strongest Signals

InMoment XI

Enter Integrated CX—a transformative business strategy that aligns organisations to unlock the full potential of customer data.This approach revolves around three key pillars: Strongest Signals, Richest Insights, and Smartest Actions. This comprehensive method ensures that no valuable piece of information is left unexplored.

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Creating Fans, Not Just Customers: Metro Bank’s Journey to Customer-Centricity

InMoment XI

Revamping Customer Insight with InMoment’s Partnership Recognising the importance of customer feedback and the need for an improved insight programme, Metro Bank partnered with InMoment to overhaul its approach. Survey Optimisation: InMoment’s guidance has helped Metro Bank to optimise survey placement and design.

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3 Sizzling Ways to Warm up Cold Calls

Dig into this eBook to find out how to make cold calling a thing of the past with: Powerful sales engagement and automation Insights, signals, and deep prospect research Alternative touchpoints that keep the conversation alive

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How woom bikes Takes an Employee-First Approach to Grow Its Customer Base

Understands the voice of the customer across every touchpoint. Leverages CX insights to drive growth and guide new product development. By focusing on both the employee and customer experience, woom bikes: Bolsters customer experience by acting on employee feedback.