InMoment XI

MAY 28, 2009

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.

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White Paper Customer Retention Loyalty Customers 200

InMoment XI

AUGUST 30, 2022

Satisfied customers spread the word, satisfaction is a great indicator of retention, loyalty, and customer lifetime value. To learn more about customer satisfaction surveys and the best way to utilize them, download our free white paper here! Having high satisfaction rates is important to your brand for many reasons.

Customer Satisfaction 493

Customer Satisfaction Net Promoter Score White Paper Effort Score 493

InMoment XI

OCTOBER 12, 2022

That fundamental, holistic understanding fuels unforgettable experiences that build loyalty while also creating additional revenue! Click here to read our full-length white paper on why your brand needs both VoC and market research. So be bold in your strategy and use both VoC and market research.

Voice of Customer 295

Voice of Customer White Paper Marketing Definition 295

ijgolding

DECEMBER 2, 2015

Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture. You can view and download the full White Paper here. Bean and OxFam.

White Paper 48

White Paper Engagement Customer Centricity Culture 48

ShepHyken

NOVEMBER 14, 2022

It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Spend some time diving into this white paper, and you’ll appreciate the extra effort you might make to find the perfect partner to help you succeed. It’s a video.

White Paper 69

White Paper Article 2022 Customer Service 69

CSM Magazine

JUNE 2, 2021

The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.

Loyalty 52

Loyalty White Paper Travel Fashion 52

InMoment XI

OCTOBER 7, 2021

customer retention and customer loyalty) can take months or years to show effects. If you’d like to learn more about how you can set CX goals and develop a comprehensive CX strategy, check out this white paper! Some measures (e.g., The Science and Art. Enjoy the goal setting exercise!

White Paper 493

White Paper Measurement Customer Retention Contact Center 493

Customers That Stick

SEPTEMBER 18, 2014

Here’s a look at how to target Millennials effectively through loyalty programs. A recent study by Bond Brand Loyalty found that nearly 70 percent of those surveyed said they’d change where they shop because of the presence of a quality loyalty program, indicating that Millennials are highly responsive to retailer loyalty programs.

Loyalty Programs 133

Loyalty Programs Loyalty White Paper Social Media 133

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

They want to know how to increase loyalty and revenue and all that good stuff. When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. 92% of customers feel a poor service experience decreases their loyalty. We have been there.

Customer Experience 282

Customer Experience Social Media White Paper Poor Customer Service 282

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Learn more about building customer loyalty in this ebook. It’s no surprise that customer success and loyalty go hand-in-hand.

Customer Success 80

Customer Success White Paper Loyalty ROI 80

TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs.

White Paper 111

White Paper Contact Center Net Promoter Score Average Handle Time 111

CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.

2023 52

2023 White Paper Omnichannel Download 52

CSM Magazine

SEPTEMBER 15, 2021

Upside launches ‘The Tipping Point of Loyalty’ report which also finds retail customers are now less loyal than they were before the pandemic. Among the other significant findings from the report, the quantified impact of the pandemic on retail loyalty suggests that customers are now less loyal than before the pandemic.

Retail 52

Retail White Paper Banking Loyalty 52

Customer Bliss

FEBRUARY 9, 2017

This article pulls from a B2B digital trends report via EConsultancy and a Avanade/Sitecore white paper. Here’s some new research on the ties between good CX and revenue growth. Good customer experience can get you there. Once again, these benefits were significant where they were seen.

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White Paper 2017 B2B Article 226

InMoment XI

APRIL 26, 2022

Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys. Plus paper surveys are often easier to read for many since they’re printed in large fonts with black text on white paper.

Customer Experience 260

Customer Experience Fashion White Paper Insights 260

Bob Hayes

SEPTEMBER 18, 2017

Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image. Analytics Primarily Used to Improve Loyalty and Reduce Costs. The top three areas in which companies use analytics include improving customer loyalty, reducing enterprise costs and improving resource allocation (see Figure 1).

Loyalty 113

Loyalty Competitive Advantage White Paper Social Media 113

CSM Magazine

JULY 27, 2022

The state of brand loyalty in the UK. According to Yotpo’s ‘The State of Brand Loyalty 2022’ report, one of the most important factors to UK consumers when choosing a brand to purchase from is shared values. Using customer experience to increase loyalty. So how can you ensure a continuous journey that increases loyalty?

Customer Journey 64

Customer Journey White Paper Loyalty Consumers 64

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. The Customer Loyalty Wheel ™. The following is how we look at customer satisfaction, loyalty and creating and Raving Fans. In addition to using NPS, we also like to use other diagnostic questions to see how we can improve.

White Paper 71

White Paper Customer Relationship Management Download NPS 71

SaleMove

JULY 9, 2021

While there are significant challenges in providing direct-to-customer sales processes, there is a tremendous opportunity for insurance carriers to accelerate the sales cycle, build loyalty and grow market share. Request Glia’s white paper to learn how you can Supercharge P&C Insurance Sales with the Digital Experience.

Insurance 52

Insurance Sales White Paper Customer Centricity 52

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. I have been fortunate to have managed over 250 voice of the customer projects in B2B over the last four decades, with over 50 engagements on customer satisfaction and loyalty. These projects were across a wide variety of industries.

White Paper 71

White Paper B2C B2B Customer Satisfaction 71

West Monroe

MARCH 27, 2017

If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals. The post Leveraging the Power of CRM to Create Extended Loyalty for Your Bank appeared first on The Blend: A West Monroe Partners Blog.

Banking 40

Banking White Paper Loyalty Customer Centricity 40

Talkdesk

DECEMBER 1, 2020

If your CX isn’t building brand love and loyalty, it’s time to transform your CX strategy to align with your company’s business goals and impact the bottom line. More than 60% of customers are extremely willing or very willing to switch brands to have a better customer service experience.

Contact Center 104

Contact Center White Paper Roadmap Webinar 104

Kayako

MAY 13, 2022

A customer self-service portal is an important tool for improving customer satisfaction and increasing loyalty. A well-managed customer community can increase customer loyalty and convert some engaged customers to brand evangelists. White papers. Let’s look at the elements of a self-service portal. Blog posts.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

Talkdesk

DECEMBER 10, 2020

Delaying the modernization of your call center can impact various aspects of your brand, including revenue, customer loyalty and retention and more. A holistic CX approach with consistent and widespread efforts across the organization is the best way to digitally revolutionize your contact center and transport your business into the future.

Contact Center 115

Contact Center White Paper Transportation Roadmap 115

inmoment

JULY 6, 2020

As we outline in our recent white paper on this subject, Five Predictions About The Future of Retail Banking , retail banking brands can achieve this goal by asking the right questions. This means identifying customers by their usage loyalty (i.e. Next, banks need to understand who their customers are.

Banking 52

Banking Retail White Paper Financial 52

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. White Papers. Loyalty Programs.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

Zeisler Consulting

JUNE 30, 2021

If I ask you what your NPS tells you, you can probably go on about Customer loyalty, likelihood to repurchase, share of wallet, and many other great things that have come out of white papers and case studies over the years. Not out of your top-line metrics, at least.

White Paper 93

White Paper NPS ROI Metrics 93

CSM Magazine

JUNE 7, 2023

Trust forms the foundation of strong customer relationships, which can lead to loyalty, repeat business, and positive word-of-mouth recommendations. Showcase Social Proof You can also utilize social proof to attract new customers and build trust and loyalty. You will want to make sure that customers view you as an expert in your field.

2023 52

2023 White Paper Social Media Document 52

Totango

MARCH 8, 2022

As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. The Totango online community includes our blog and other resources such as white papers, reports, on-demand webinars, and a learning hub to help you get the most out of our CS platform.

2022 115

2022 Customer Success White Paper Social Media 115

GetFeedback

FEBRUARY 15, 2019

Net Promoter Score is a trusted measure of customer loyalty. They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. When businesses adopt a proactive approach to customer care, customers reward them with their loyalty. Who are they? How to use NPS.

Net Promoter Score 150

Net Promoter Score NPS White Paper Feedback 150

Zeisler Consulting

SEPTEMBER 15, 2021

Ask yourself as a leader (or if you’re not, but are bold enough, ask one of them): If our Customers—and potential Customers—regularly see our values and principles reflected in their interactions with our brand, won’t that lead to more loyalty, and therefore increased sales and revenue?*

White Paper 93

White Paper Sales Brands ROI 93

Totango

AUGUST 23, 2022

White papers. Loyalty and advocacy. Loyalty and Advocacy. Loyalty and advocacy occur as a satisfied customer becomes an enthusiastic advocate of your brand and refers your product to others. Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. Blog content.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

Education Services Group

AUGUST 27, 2018

Read about this study and others in our white paper, Neuroscience and Customer Success. Behaviors lead to loyalty. Download our white paper, Neuroscience and Customer Success , to learn more about the implications discussed in this blog post. Download our Neuroscience and Customer Success white paper.

White Paper 51

White Paper Download Customer Success 2015 51

West Monroe

OCTOBER 15, 2018

As we wrote about in our recent white paper, Contact Center of the Future: Conversational Bots and Empowered Agents , the role of the contact center agent will change tremendously in the years to come. As automation, bots, and AI reshape the landscape, inquiries directed to the agent will become more complex, and emotional in nature.

White Paper 40

White Paper Contact Center Engagement Customer Care 40

Currency Alliance

NOVEMBER 24, 2016

At Currency Alliance, our framework for the measurement of loyalty programs is based on the belief that “Engagement” is the common denominator and “Advocacy” and positive, increasing Life Time Value (LTV) are the primary goals. Measuring “engagement” comes down to: • Registrations for the Loyalty Program. Redemptions. Advocacy. .

Measurement 40

Measurement Loyalty Loyalty Programs Download 40

Comm100

JANUARY 21, 2020

According to an Accenture survey, 42% of B2B leaders say they plan to implement online-only loyalty programs, 35% will offer online training for both internal teams and customers, and 32% will offer incentives for making sales completed through digital channels. This post is the second of two that are based on our Omnichannel white paper.

Customer Journey 40

Customer Journey White Paper Social Media B2C 40

Oracle

MARCH 22, 2021

On top of that, the pandemic has severely tested customers’ brand loyalty, with two respective 2020 reports from Ketchum and McKinsey highlighting the growing number of people shifting their brand preferences since lockdowns went into effect. That’s why first impressions matter just a little more for B2C marketers.

B2C 85

B2C B2B Marketing White Paper 85