TechSee

AUGUST 15, 2021

Product warranty management has become an area of focus for many manufacturers. The High Costs of Warranty Claim Management. When dealers are responsible for the warranty management services, the manufacturers are required to reimburse their dealers for repairs performed on equipment under warranty. reduction of market share .

Management 207

Management Contact Center B2B Innovation 207

Lithium

JULY 31, 2023

AI-enhanced moderation: Supercharge community management with workflow automation, organization, and AI-driven content filters that let you spend more time on strategy and less on routine tasks. Elevated insights : Surfacing insights is easier and more enjoyable with a wholly redesigned Analytics app within Administrator Settings.

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Presentation ROI Insights User Experience 52

Lithium

JUNE 28, 2021

The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast , Being Present on Social Media: It's Harder than You Think featuring Kerrie Robert , Social Media Manager of Customer Service at Experian. It’s finally here, and we couldn’t be more excited.

Social Media 52

Social Media Presentation Leadership Customer Engagement 52

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal.

Net Promoter Score 78

Net Promoter Score NPS Marketing Management 78

ShepHyken

JULY 19, 2023

At a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’ expectations, and he shared some stories of truly amazing service experiences. Then it was my turn to speak. The idea comes from Jan Carlson, and if you’ve been following me, you will recognize this concept.

Management 62

Management Workshop Customer Expectations Customer Service Training 62

IntouchInsight

NOVEMBER 10, 2022

When presented with a variety of products, services, and partners the only real limitations are time and budget. If you’re reading this, we can assume you know the importance of customer experience in driving brand growth and revenue.

Customer Experience Management 127

Customer Experience Management Customer Experience Management Presentation 127

IntouchInsight

NOVEMBER 18, 2022

But the metaverse presents more opportunities than obstacles. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality wedding — there's been no shortage of news. Brands are already juggling a variety of in-person and digital channels so adding yet another one to the list may seem like a headache.

Customer Experience Management 126

Customer Experience Management Customer Experience Management Presentation 126

Beyond Philosophy

DECEMBER 2, 2021

We learned from management there that nostalgia drives many of the purchases by parents. By contrast, some experiences in the present can feel less authentic, with convenience foods and synthetic materials, and other things like that. it’s a lot like FAO Schwartz in New York’s Times Square). There you have it.

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Presentation Entertainment 2001 Consulting 89

ReviewTrackers

APRIL 8, 2022

A 2018 study from Tripadvisor revealed that an overwhelming 97 percent of respondents see online reputation management as important to their business. However, many Tripadvisor business listing managers are still lost in the dark when it comes to creating an effective reputation management strategy. No Time Like the Present.

Management 123

Management 2018 Consumers Customer Expectations 123

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? What Is a Customer Success Manager (CSM)?

Customer Success 90

Customer Success Management Social Media Sales 90

Lumoa

SEPTEMBER 8, 2021

The most successful companies require next-generation customer experience management tools and strategies to analyze all data points in real-time and provide up-to-date, actionable insights faster across all teams in your organization. But surveys do have a place in your Customer Experience Management program.

Customer Experience Management 83

Customer Experience Management CEM Customer Experience Management 83

Beyond Philosophy

APRIL 16, 2021

These rules for managing company politics are here because no one ever officially tells you how to deal with them. Here are the five I have narrowed down to my list: 5 Rules for Successfully Managing Your Company Politics. Now, you are presenting them with something they want, too. Don’t be naïve.

Management 148

Management Books Consulting Measurement 148

Kapta Customer Success

AUGUST 7, 2023

CXO at GadellNet, Ashley Pyle , gave an engaging presentation at KAMCon 2023, about how to hire account managers with precision. During her talk, Ashley spoke about what you should consider as you go through the account manager hiring process to successfully select the best candidate for the role.

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2023 Management Presentation Engagement 52

Beyond Philosophy

NOVEMBER 27, 2021

The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. The post New Opportunity: Why Nostalgia is not just a thing of the past, but the present! Follow Colin on LinkedIn and Twitter. Click here to learn more about Professor Ryan Hamilton of Emory University.

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Presentation Fashion Consulting Financial 78

One Millimeter Mindset

JANUARY 14, 2021

When you are managing teams for innovation, everyone focuses on creating better and better solutions. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. Because managing teams for innovation causes you and your team to innovate, as well. Not really. Contact me here.

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Innovation Management Workshop Leadership 91

CSM Magazine

JULY 28, 2023

This evolution in customer relationship management has been happening for the last two decades, becoming even more critical in our new digital era. Embarking on a journey to redefine customer service management, here are the five pillars that will pave the way for unparalleled customer experiences and success: 1.

Customer Satisfaction 52

Customer Satisfaction Management Multi-Channel Omnichannel 52

inQuba

MAY 23, 2022

Customer Journey Management is the process of discovering and optimizing your customers’ journeys as they interact with your brand, to improve customer experience and achieve positive business outcomes. Is Journey Management really important? Customer Journey Management. Demystifying the Next Evolution of Customer Experience.

Customer Journey 98

Customer Journey Management Multi-Channel Touchpoint 98

Kapta Customer Success

AUGUST 21, 2023

Mary Grothe , CRO at PNI-HCM gave an informative presentation at KAMCon 2023 titled, " Best Practices for KAM Compensation." She walked us through the elements of a key account management (KAM) compensation program and how to build your own effective plan. Not all comp plans are created equal.

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2023 Management Customer Success Presentation 52

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. What Is a Customer Success Manager?

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Customer Success Management Customers Presentation 118

UJET

MARCH 17, 2020

But even with a dispersed team, managers and supervisors can ensure that agents are providing the expected high-quality support to maintain positive customer experiences. Here are five tips to manage your remote customer support agents. It also gives agents a set time to present any questions, comments, or concerns.

Management 121

Management Communication Contact Center Customer Satisfaction 121

CSM Magazine

MAY 31, 2023

Keeping on top of your inventory management responsibilities isn’t always smooth sailing, and so it pays to be prepared for small hiccups and larger scale catastrophes alike. Utilizing an Inventory Management System (IMS) can automate much of the labor-intensive monitoring process, enabling you to make informed stocking decisions swiftly.

Management 52

Management Customer Satisfaction Sales Customer Expectations 52

CSM Magazine

MARCH 16, 2023

Customer service management is a complex field that requires careful analysis and the ability to craft persuasive essays. Writing an essay about customer service management can be both challenging and rewarding. In this article, we’ll walk you through the steps of writing an effective essay on customer service management.

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Customer Service Management Reference Presentation 52

TechSee

NOVEMBER 26, 2020

Augmented reality (AR) has many applications in field service management; below we present four practical applications that align with the four main operating models outlined by Gartner. The post Taking Field Service Management to the next level with AR appeared first on TechSee. Augmented Reality and Field Services.

Management 109

Management 2025 Automotive Technology 109

One Millimeter Mindset

SEPTEMBER 22, 2021

Do you perceive yourself as a problem solver, manager, or a spectator? Alternatively, are you a sought-after, stellar manager of complex problems? Alternatively, are you a sought-after, stellar manager of complex problems? What happens when complex problem solvers are also the same people managing those problems?

Management 77

Management Innovation Leadership Consulting 77

Playvox

AUGUST 25, 2022

As workforce management professionals, we are faced with the daunting task of figuring out the ideal forecast, matching that forecast with a schedule and then making sure that our “master plan” works in the real world – meaning all the people that we are counting on for their shifts work their shifts as planned.

Management 85

Management Contact Center Average Handle Time Healthcare 85

CustomerSuccessBox

MAY 12, 2022

It’s astonishing to know how product management converges with customer success management at one point. A Product Manager wants to deliver a product that elevates the experience of a user of the product. As a Customer Success Manager , you will always want to delight your customers. It’s all about collaboration!

Customer Success 52

Customer Success Management Customers Metrics 52

ShepHyken

OCTOBER 15, 2021

Maulik Shah is the founder of DeskXpand , A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. A robust ticket management system can reduce your desk employee’s work stress, promote work efficiency, enhance productivity, and improve ticket management strategy.

Management 87

Management Communication Article Presentation 87

Storyminers

FEBRUARY 24, 2021

Storytelling is not a new phenomenon at all – it’s just that ‘management’ is never looked upon with a storytelling angle. Senior leaders often make the mistake of making a ’story’ something you tell as a ‘filler’ to ‘color’ the otherwise fact-based presentations they make. This is NOT the storytelling we are referring to.

Management 69

Management Leadership Presentation Culture 69

Beyond Philosophy

NOVEMBER 12, 2022

So, in an effort to help us all cope with the road ahead, we present the 5 Rules for Managing Uncertainty in this episode, which you can also watch on our YouTube Channel. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. How can we help?

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Management Consulting Definition Financial 89

ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. Improvise: A high-functioning customer success professional doesn’t wait around to ask questions or to get sign-off from managers to make decisions.

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Presentation Leadership Customer Success 2017 40

ProProfs Chat

MAY 6, 2020

Though there is nothing wrong with the rise in the popularity of remote working, managing remote teams makes the job of a manager challenging. But then again, is managing remote teams similar across various departments? What makes managing a remote customer service team so daunting? How Do You Motivate a Remote Team?

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Management Customer Service Communication Customers 108

COPC

JUNE 9, 2023

If you’ve been following along, you already know the incredible value that a balanced scorecard brings to performance management. The post Using a Balanced Scorecard for Performance Management appeared first on COPC Inc. Data Verification Accuracy and reliability are the cornerstones of a robust scorecard system.

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Management Metrics Average Handle Time 2022 52

ViiBE Blog

MAY 26, 2021

From databases to documents and records of previous customer experiences, knowledge management turns any essential information into assets, which the company and its workforce can shape their performance upon. What is a knowledge management tool? There are two main types of knowledge management systems.

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Management Document Presentation Information 52

ChurnZero

DECEMBER 17, 2021

Considering that studies have shown that acquiring a new customer is exponentially more expensive than retaining an existing one, expansion management becomes more important than ever. In the SaaS industry, Customer Success upsell and cross-sell opportunities are commonly incorporated into expansion management. Clarity is key.

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Management Customer Retention Customer Satisfaction Customer Success 98

CSM Magazine

JUNE 27, 2023

By utilising the expertise of event management services , businesses can make sure that their essence is seamlessly woven into every aspect of the day, from the first invitation to the follow-up. To do this correctly, communication between the event management team and the representative company is essential.

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Events Brands Management Seminar 52

Oracle

JUNE 8, 2018

In the spirit of graduation season, SmarterCX.com is proud to present our “ Advice for Future Customer Experience Leaders ” series featuring customer experience tips, career inspiration, and personal stories from some of the customer experience industry’s most influential leaders. ” – Chris J.

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Presentation Customer Experience Social Media Financial 40

Experience Matters

MARCH 13, 2019

Last week, I gave two presentations at the Qualtrics X4 Summit that focused on how to adopt experience management (XM). The post Tapping Into The Power Of Experience Management appeared first on Experience Matters. More or less demanding customers? (I I say more) More or less demanding employees? (I

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Management Presentation Customers Customer Experience 90