30 It’s Time for Seamless Mobile Customer Service
GetFeedback
MAY 9, 2018
Modern customers prefer modern support. Stay ahead of the curve by providing great mobile customer service. Alexa Lemzy from TextMagic explains how. Articles
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It’s Time for Seamless Mobile Customer Service
GetFeedback
MAY 9, 2018
This is a guest post by Alexa Lemzy, customer service manager of TextMagic. Excellent customer service is a cornerstone of most successful businesses. Today, customer service goes beyond the call center. And with more and more customers doing their shopping online, it’s not just about the brick and mortar customer experience either. Online customers are shopping on their mobiles more than ever. Optimize your website for mobile.
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The push for mobile customer service
Eptica
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Date: Wednesday, November 30, 2016 The push for mobile customer service. And they are using it for buying as well as researching products and services – last Christmas Amazon reported that 70% of its customers shopped through a mobile device , while half of Walmart’s orders between Thanksgiving and December 1 were via mobile. The rise of mobile is driving customer service change in five key ways: 1.
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The theory behind mobile customer service apps may be sound, but in practice, the challenges to adoption are significant. Read More. Jacada Blog
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Mobile is developing at lightning speed—literally by the day. It represents a serious threat to organizations that don’t evolve their services—but is a significant opportunity for those who shape strategies that meet or redefine customer expectations. The following are important aspects of strategy and planning when building out mobile services and support: 1.
Four Best Practices in Mobile Customer Service
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Mobile is developing at lightning speed—literally by the day. It represents a serious threat to organizations that don’t evolve their services—but is a significant opportunity for those who shape strategies that meet or redefine customer expectations. The following are important aspects of strategy and planning when building out mobile services and support: 1.
Shaping Your Mobile Customer Service Strategy
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Mobile is developing at lightning speed—literally by the day. It represents a serious threat to organizations that don’t evolve their services, but is a significant opportunity for those who shape strategies that meet or redefine customer expectations. Call Center Contact Center Customer Service Mobile ICMI mobile customer service strategy
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The Edge of Service™ Newsletter, Issue 15: Getting Mobile Customer Service Right There are an estimated 7 billion active mobile phone subscriptions today—one for every living person on the planet, according to the International Telecommunication Union (ITU).
The Edge of Service® Newsletter, Issue 15: Getting Mobile Customer Service Right
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Mobile Customer Service: New Statistics from ICMI
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Where are organizations in providing mobile customer service? According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of companies currently have a mobile customer service strategy in place, while 33% are in the planning stages.
Guest Blog: Deliver Them Amazing and They Will Love You Back: Millennial World
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When customers are clearly upset? How often as a customer do you see or hear the scripted words, “We regret any inconvenience this may have caused”?) How equipped are your agents for those situations when something is going wrong?
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When customers are clearly upset? How often as a customer do you see or hear the scripted words, “We regret any inconvenience this may have caused”?) As writing … Call Center Contact Center Customer Experience Customer Relationships Customer Service Organization and Culture Brad Cleveland Call Center Management On Fast Forward Contact Center Management on Fast Forward customer experience customer relationships mobile customer service
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For the First Time Ever, the Customer Is in Control
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For the First Time Ever, the Customer Is in Control
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