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Report: Net Promoter Score Benchmark Study, 2018

Experience Matters

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2018. This is the seventh year of this study that includes Net Promoter® Scores (NPS®) on 342 companies across 20 industries. The post Report: Net Promoter Score Benchmark Study, 2018 appeared first on Customer Experience Matters®.

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Uncovering the “why” delivers higher research ROI for CX leaders

Alida

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . Meanwhile, Alliant Energy’s Net Promoter Score increased by 88%—growing from 17 in 2014 to 32 in 2016.

ROI 252
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Report: Net Promoter Score Benchmark Study, 2016

Experience Matters

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2016. This is the fifth year of this study that includes Net Promoter® Scores (NPS®) on 315 companies across 20 industries based on a study of 10,000 U.S.

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Thematic drives improvements in global Net Promoter Score benchmark ratings

Thematic

Do you measure transactional Net Promoter Score (NPS)? She has recognized the ROI to business in such a short period of time. Their Net Promoter Score is continually rising. “We The post Thematic drives improvements in global Net Promoter Score benchmark ratings appeared first on Thematic.

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Net Promoter Score: Fact and Fiction

Experience Matters

Note: Net Promoter, Net Promoter Score® and NPS® are registered trademarks of Read More. The post Net Promoter Score: Fact and Fiction appeared first on Customer Experience Matters®. In particular, read My Latest 9 Recommendations For NPS.

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Looking to Update Your Customer Experience Program? Here’s How.

InMoment XI

Your experience-level goals may look like increasing your net promoter score (NPS) by a certain number in the next year, or launching QR codes surveys. On the other hand, your business goals may be to increase customer tenure or lower cost to serve.

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How to Choose a Partner for Your CX Program

InMoment XI

InMoment’s Principal CX Strategist Jim Katzman and guest speaker from Forrester, Senior Analyst Colleen Fazio discuss decision-making in regards to CX program initiatives, finding the right program size, proving ROI in your CX program, and more. The experts at InMoment have developed a simple strategy to help you find ROI in your CX program.

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