Strativity

OCTOBER 16, 2017

Strativity has a methodology, which it has used with clients, to determine the financial return on investment (ROI) for customer experience initiatives and programs using a fact-based approach. The post Show Me the Money: Predicting the Return on Investment for Customer Experience appeared first on Strativity.

Return on Investment 40

Return on Investment Customer Experience ROI Customers 40

InMoment XI

AUGUST 3, 2022

InMoment’s reports—that integrate performance audits and guest experience data—created priorities tied to the greatest return on investment. By sending pertinent data to decision makers, InMoment was able to help the QSR chain foster an environment of growth within the organization. But, priorities aren’t chosen solely from data.

Customer Experience 529

Customer Experience Customers Guest Experience ROI 529

InMoment XI

MAY 3, 2022

Executives in insurance companies have a specific language they speak—and communicating with them effectively is the best way you can prove Return on Investment (ROI). Tip #3: Remember, CX Data Is for Proving ROI. The CX data on its own isn’t enough, you need to translate numbers and comments into meaning.

Insurance 493

Insurance Voice of Customer Customer Journey Feedback 493

InMoment XI

JULY 4, 2022

And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. Unsurprisingly, the answers were return on investment, finding budget space, and enabling stakeholder buy-in. 2022 is being branded as “ The Year of the Squeeze.

ROI 493

ROI Customer Experience Return on Investment Social Media 493

InMoment XI

JUNE 7, 2022

But with InMoment’s social listening solution’s ability to effectively filter out actionale, relevant data, these two companies were able to see incredible return on investment. But the problem with so much data is that it is difficult to find the signal through the noise and filter out the insights that will really make a difference.

Insights 492

Insights Customers Voice of Customer Social Media 492

Confirmit

OCTOBER 30, 2018

"The sophisticated Confirmit dashboard enables us to parse the data by product, geography or even business process, such as a claim or a call center query. With three clicks of a button instead of three days of analysis, a regional manager can gauge a group’s performance." " — Seth Hall , VP Customer Service.

Return on Investment 40

Return on Investment Insurance Net Promoter Score NPS 40

InMoment XI

OCTOBER 4, 2023

However, your initiatives should all be measured with a financial lens to enable you to track your return on investment. (For those of you who know me, you know I can’t resist a running analogy.) And – spoiler alert – all these successful actions will make customers happier and raise your scores.

Customer Experience 558

Customer Experience Customers Blog Customer Satisfaction 558

InMoment XI

NOVEMBER 10, 2016

While there was never a positive return on investment (ROI) for simply measuring satisfaction (no more than there is a positive ROI for taking your temperature when you are sick), today’s cost/benefit. The real value of customer experience programs is not in gathering customer feedback, but in putting the voice of the customer to work.

Customers 346

Customers Return on Investment ROI Customer Experience 346

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. Luckily delivering outstanding customer experiences is likely on top of the list. Simple enough, right?

Contact Center 81

Contact Center Return on Investment ROI Customer Experience 81

InMoment XI

OCTOBER 18, 2023

These systems should drive tangible short- and long-term return on investment (ROI) that build an ROI-focused experience programme. Smarter Actions: Turning Insights into Impact Data, no matter how comprehensive, is only valuable when it leads to actionable insights.

Customer Experience 260

Customer Experience Customers ROI 2023 260

Centercode

OCTOBER 28, 2020

A new study revealed that organizations leveraging Centercode saw a 646% return on investment (ROI) from customer testing over three years. The post Centercode Customers See a 646% Return on Investment appeared first on Centercode. ” Read the Full ROI Report.

Return on Investment 69

Return on Investment Customers ROI Customer Centricity 69

DemandJump

MARCH 28, 2023

You’ve got to determine your content marketing return on investment (ROI). But how do you know if your content marketing efforts are actually successful? How can you tell if they’re worth the costs?

ROI 105

ROI White Paper Marketing Return on Investment 105

Centercode

OCTOBER 28, 2020

A new study revealed that organizations leveraging Centercode saw a 646% return on investment (ROI) from customer testing over three years. While investing in marketing research, quality testing, user experience, and […]

Return on Investment 52

Return on Investment Customers ROI User Experience 52

InMoment XI

DECEMBER 13, 2022

When we manage client programs at InMoment, return on investment (ROI) is always top of mind. My name is Ton Luijten, Customer Success Director + Data Science Lead in APAC—and in this post I’ll help you unlock a new take on ROI —through failure demand.

ROI 493

ROI Call Center Measurement Return on Investment 493

Optimove

NOVEMBER 15, 2023

SMS Segmentation Targets High-Value Customers and Maximizes Your ROI (return on investment) When it comes to the pay-per-message format of SMS – every penny counts in marketing. Focusing your efforts on this select group means you’ll minimize wastage and maximize your return on investment (ROI).

Return on Investment 59

Return on Investment Customer Retention Loyalty ROI 59

Optimove

NOVEMBER 15, 2023

SMS Segmentation Targets High-Value Customers and Maximizes Your ROI (Return on Investment) When it comes to the pay-per-message format of SMS – every penny counts in marketing. Using SMS targeting and focusing your efforts on this select group means you’ll minimize wastage and maximize your return on investment (ROI).

Return on Investment 52

Return on Investment Customer Retention Loyalty ROI 52

ShepHyken

APRIL 10, 2023

The Myth of Return on Investment. Is there a return on investment (ROI) in customer experience? This myth is a problem because once organizations believe that customers are loyal, they stop trying. They start taking their customers for granted. Why do customers stay loyal? How effective is customer feedback?

Poor Customer Service 62

Poor Customer Service Return on Investment Feedback Customer Service 62

InMoment XI

NOVEMBER 10, 2016

While there was never a positive return on investment (ROI) for simply measuring satisfaction (no more than there is a positive ROI for taking your temperature when you are sick), today’s cost/benefit. The real value of customer experience programs is not in gathering customer feedback, but in putting the voice of the customer to work.

Customers 200

Customers Return on Investment ROI Customer Experience 200

InMoment XI

SEPTEMBER 12, 2023

For example, if your marketing campaigns are not delivering the expected return on investment, or if your customer service is inefficient, these are issues that need to be addressed. Addressing Weaknesses: Improve and Balance The next step is to identify and improve areas where your business is lacking.

Marketing 260

Marketing Competitive Advantage Customer Experience Poor Customer Service 260

West Monroe

OCTOBER 19, 2023

” What’s more, 20% expect investments in artificial intelligence (AI) to increase by at least 50%. Expectations for return on investments are high. This doesn’t always create a return on investment—and in some cases works against it. A good example is master data management.

ROI 52

ROI Technology Return on Investment 2030 52

InMoment XI

AUGUST 18, 2022

If you are looking to unlock a true return on investment in your experience program, you need to go beyond sending and collecting surveys. In fact, research shows that 30% of businesses reported having budget related issues to their CX programs.

ROI 557

ROI Customer Experience Customers Customer Retention 557

InMoment XI

DECEMBER 1, 2022

approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible. Because experiences don’t need to be managed or measured , they need to be improved. The truth is that monitoring services and D.I.Y.

Feedback 493

Feedback ROI Customers Return on Investment 493

ShepHyken

APRIL 4, 2023

Better return on ad spend. Personalization can help you get a better return on investment if you are doing paid ads. A study by Epsilon indicates that 80% of consumers are more likely to make a purchase when brands offer personalized experiences. How does personalization impact the bottom line?

Return on Investment 64

Return on Investment Loyalty Customers Customer Service 64

CSM Magazine

AUGUST 15, 2023

In this article, we will explore the concepts of customer acquisition and customer retention, the ways in which they drive growth, and why finding the right balance between the two is essential for maximizing return on investment (ROI). Even a slight increase in retention rates can lead to a substantial boost in profits.

Customer Retention 52

Customer Retention Customers ROI Return on Investment 52

ShepHyken

APRIL 19, 2022

Return on Investment : How do you measure the return of investment on the frontlines? The return on investment is not necessarily measured by dollars. Muscle Memory : What attitudes and good habits developed over time come naturally to you as you serve your customers?

Customer Service 64

Customer Service Return on Investment Measurement Customers 64

Lithium

MARCH 23, 2022

In this episode, we speak with Mary Taylor , ( ) Community Manager at Intel, about enabling and rewarding open dialogue for deeper customer engagement and return on investment. If there is something to be learned from today's guest, it’s that all organizations can benefit from simply talking to their customers.

Return on Investment 52

Return on Investment Customer Engagement ROI Customer Service 52

GetFeedback

FEBRUARY 4, 2021

Three ways to prove the return on investment of your ecommerce feedback program.

Feedback 435

Feedback ROI Return on Investment Customers 435

CSM Magazine

NOVEMBER 3, 2023

As such, BPOs should see themselves as partners that offer choice and allow organisations to deftly circumvent market challenges and optimise return on investment.

Return on Investment 59

Return on Investment 2024 Customer Experience Customer Service 59

ChurnZero

JANUARY 5, 2022

Several factors drive CS, including onboarding and training, customer fit, product usage, and return on investment. More than an enjoyable experience, they require the product to solve a problem and provide them with an expected return on investment. That’s not entirely true for B2B customers.

Customer Experience 98

Customer Experience Customer Success Customers Net Promoter Score 98

Beyond Philosophy

DECEMBER 14, 2018

Who better to answer that than Colin Shaw with 17 years experience in the industry and many successful implementations that have driven a great return on investment. What is the problem and what can be done about it? The post Why Customer Experience is Dying (And What To Do About It) appeared first on.

Customer Experience 114

Customer Experience Return on Investment Customers 114

Beyond Philosophy

JANUARY 23, 2020

They have neglected to focus on return on investment for the initiatives they have implemented. . No organization is going to invest its resources in improving the Customer Experience but not have any expectations for a return on investment, at least not one that is going to survive long-term.

Customer Experience 177

Customer Experience Customer Experience Professionals Return on Investment Customers 177

West Monroe

OCTOBER 11, 2023

In today's ever-evolving business landscape, organizations face the constant challenge of driving successful change while optimizing their return on investment (ROI): 61% of the C-suite executives we surveyed in our digital Signature Research said digital transformation was a top priority for them—and 38% others said it was an ongoing effort.

ROI 52

ROI Return on Investment Innovation Government 52

Confirmit

JANUARY 16, 2017

For example, where can a Market Research firm hope to ‘find’ Return on Investment? In this webinar, Confirmit’s Holly DeMuro explored the two primary types of Return on Investment and how they apply to Market Research firms. But, sometimes it seems that this is all easier said than done.

Return on Investment 45

Return on Investment Marketing Webinar ROI 45

Beyond Philosophy

JANUARY 29, 2022

After all, owners and stakeholders in an organization do not invest money in anything because they are hoping it doesn’t provide a return on investment. The things you spend resources on in business should provide a return on investment—or they are not practical enough for the organization to continue to support.

Customer Centricity 97

Customer Centricity Customer Experience Return on Investment Customers 97

CSM Magazine

JUNE 20, 2023

What is Digital Marketing Return on Investment? Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. It is the most crucial aspect of any marketing campaign and can help businesses determine the success of their digital efforts.

Customer Service 52

Customer Service ROI Customers Marketing 52