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Voice of the Customer: 5 Steps to Success

Confirmit

There is—quite reasonably—a call to demonstrate Return on Investment. Read this short white paper to understand how the Voice of the Customer can help you to: Retain (and gain) customers. Voice of the Customer Product Innovation White Papers. Improve cross-sell and up-sell. Streamline processes.

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Seeking a New VOC Vendor? Here’s How to Make the Transition

CloudCherry

Even if the solutions in place aren’t delivering the desired return on investment, and even in the face of vendor incompetence, the prospect of switching vendors may appear more costly and disruptive than sticking with the existing solution and hoping it eventually works to the company’s advantage.

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16 Tips for Building a Successful Voice of the Customer Program

Confirmit

By implementing these 16 tips you will be able to build a powerful Voice of the Customer program that delivers tangible return on investment (ROI) for years to come. All Industries Voice of the Customer White Papers.

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5 Questions to Ask Before Putting AI into Practice and a Checklist for Success

CSM Magazine

How do organisations ensure the new solution can integrate with the production environment, provide the required functionality, and deliver a return on investment? Then, find out the answers and discover real-world examples of good and bad AI practice by downloading our latest white paper. About EBI.AI.

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Customer Experience ROI Research Report

Strativity

Over the last three years in CX Network’s Global State of CX Report, hundreds of CX practitioners have signaled that calculating return on investment (ROI) in customer experience is no easy task. Wells Fargo return on investment in CX case study. CX project prioritization grid from the Head of Insights at Dropbox.

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Step Out of the Customer Success Silo and into the Light of Education Services

Education Services Group

Building on that last point, when CS teams outsource to the right CS partner, they experience significant return on investment. Overall cost savings mitigate expenses. And working with a partner experienced in ES and CS eliminates sometimes-insurmountable learning curves.

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What’s Your Mobilization Strategy?

Alliance by IFS

Astea International has released a new white paper, Mobilizing Field Service Management , that outlines the benefits of mobilizing field service, and tips for creating a mobilization strategy that can incorporate emerging technologies. For more information, you can download the white paper here.