WEBINAR

Strategic roadmap to deliver new-age customer experiences

March 9, 2022

Join guest speaker Alan Webber, Program Vice President, Customer Experience at IDC Research, Robert Padron, EVP and Chief Growth Officer at Arise and Vijai Shankar, Vice President, Product and Growth Marketing at Uniphore, to know:

Watch to learn best practices for delivering superior CX either in-call, after-call, or through virtual assistants. We also explore the impact of agent authentication and conversational analytics.

2022 is the year where companies are innovating to thrive and succeed in the service-driven economy. Organizations looking to differentiate must embrace modern technologies to meet increasing expectations for service excellence.  Customers are vouching for brands that empower their agents and treat employees better. By harnessing the power of conversational AI and automation, businesses can optimize every conversation, increase NPS, improve customer LTV and achieve efficiencies.

Speakers:

A man in a blue shirt poses against a purple background for an impactful image.

Alan Webber

Program Vice President, Customer Experience at IDC
Alan Webber is Program Vice President for Digital Strategy and Customer Experience. In this role, Alan leads IDC's Customer Experience research program as well as supporting IDC's Chief Marketing Officer research efforts. Specific areas of research interest for Alan are the impact that technology changes have on how business and customers engage and interact, the digital transformation of the customer experience, and the impact of algorithms and analytics.

A man wearing glasses and a suit is standing in front of a white background, showcasing a strategic roadmap for new-age customer experiences.

Robert Padron

EVP, Chief Growth Officer at Arise
Robert is responsible for leading the Business Development, Client Marketing, and Strategic Account Management teams. Robert is an evangelist for the CX Platform Economy and believes wholeheartedly that a work-from-home platform must be a critical component of any organization to deliver world-class care. He is a trusted advisor for our clients and ensures that the unique value that Arise offers our customers comes to life in the work we do every day.

An Indian man smiling in a circle, embodying the essence of new-age customer experiences.

Vijai Shankar

Vice President, Product & Growth Marketing at Uniphore
Vijai Shankar brings two decades of enterprise marketing experience as Vice President of Product and Growth Marketing at Uniphore. At Uniphore, Vijai leads the global product marketing, demand generation, field marketing and marketing operations teams and drives the strategic initiatives relating to market positioning, differentiation, and revenue growth. Before Uniphore, Vijai held senior marketing roles at Xactly, 247.ai, Kony and Genesys.

Search