Thematic

APRIL 17, 2019

I happened to try a design thinking workshop and I remember thinking to myself, “This is what I should be doing!”. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap?

Roadmap 63

Roadmap Insights User Experience Definition 63

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. Comprehensive training programs, workshops, and regular feedback sessions can ensure that every team member is aligned with the analytical vision.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

Storyminers

JUNE 19, 2020

Mike specializes in working with firms facing to create practical roadmaps, offering workshops, projects, on-going support, experience design, and strategic storytelling. He helps small- and mid-cap service brand leaders to increase their ability to create value, engage their employees, and deliver better returns.

2010 64

2010 2020 Customer Service Workshop 64

Kustomer

MARCH 30, 2021

We’re also excited to explore in-person workshops and custom training options later this year. Admins can submit and upvote training requests directly in Kustomer so we know how to best prioritize our roadmap. We’d love to know what else you’d like to see in Kustomer University.

Workshop 98

Workshop Roadmap 2021 Customer Centricity 98

Totango

DECEMBER 28, 2021

They encompass how you manage your customer success team as well as how you interact with customers and incorporate customer data into your renewal process and product roadmap. These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Invest in Your Customer Success Team.

Net Promoter Score 95

Net Promoter Score Roadmap Seminar NPS 95

Avaya

AUGUST 2, 2017

In our experience, the reason for this is because an initial business discovery process was not sufficiently performed to put a strategic execution roadmap in place. English explained how enterprises can bridge a digital gap by engaging in a Discovery Workshop. making it all too easy for companies to get stuck or lost in the process.

Roadmap 63

Roadmap Workshop 2021 Communication 63

SurveySparrow

NOVEMBER 28, 2023

Roadmap Alignment: Embed Kano Analysis into your product development roadmaps. Workshop Magic: Host Kano workshops. Read More: The Ultimate Guide to Customer Experience Workshop How to Apply the Kano Model #1 Set the Stage – Define Objectives: Lay out your goals. Assumption Check: Challenge assumptions.

Customer Satisfaction 52

Customer Satisfaction Workshop Roadmap Customer Expectations 52

SurveySparrow

SEPTEMBER 29, 2023

And one powerful tool that can help achieve this is a customer experience workshop. But what exactly is a customer experience workshop, and why is it so important? What is a Customer Experience Workshop? Read More: 10 Best Customer Experience Books of All Time Why is a Customer Experience Workshop Important?

Workshop 52

Workshop Customer Experience Roadmap Innovation 52

SurveySparrow

AUGUST 30, 2023

Empathy in Action: How to Deliver Great Customer Experiences At Scale Authors: Tony Bates and Dr. Natalie Petouhoff Empathy in Action isn’t your typical book; it’s a roadmap to mastering the magic of empathy in the realm of customer experiences. But this book isn’t just about theory; it’s a roadmap to transformation.

Books 52

Books Customer Experience Roadmap Loyalty 52

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. Learning how to collaboratively build and deliver a compelling digital business case/roadmap with Avaya’s Customer IT and Business leaders. In the webinar.

Roadmap 41

Roadmap Workshop Webinar 2021 41

Customer Alignment

MARCH 2, 2018

Establish the blueprint in a collaborative hands-on workshop (series of workshops) and ensure that it is linked to the overall business strategy. Day 61-90: EXECUTE a roadmap which breaks down how and when you will get to the blueprint Establish and agree the high-level work streams with the wider working team.

Chief Customer Officer 99

Chief Customer Officer Customer Experience Roadmap Workshop 99

ijgolding

SEPTEMBER 13, 2018

I am delighted to share that we now have a solution: It is called MapTrack.One and consists of an industry best-practice based 3-year roadmap for the introduction of a CX program in large organisations. So, the roadmap was hard work to create, but it was done. And what is the tool or method to end this and move on happily?

Roadmap 67

Roadmap Books Consulting Workshop 67

One Millimeter Mindset

OCTOBER 15, 2018

Or, let’s say a client is frustrated with their career trajectory and wants me to develop their next-steps professional roadmap. Hire me to speak or conduct a workshop at your next corporate or association event. Before I develop a strategic business growth program to take them “there,” I want to see their books. Contact me.

Workshop 142

Workshop Roadmap Customer Success Leadership 142

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Events Workshop Leadership 40

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Events Workshop Leadership 40

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Events Workshop Leadership 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. In the absence of a roadmap, how can a team prioritize what they work on? Imagine a roadmap like the directions you would receive from a navigation app.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. In the absence of a roadmap, how can a team prioritize what they work on? Imagine a roadmap like the directions you would receive from a navigation app.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. In the absence of a roadmap, how can a team prioritize what they work on? Imagine a roadmap like the directions you would receive from a navigation app.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. In the absence of a roadmap, how can a team prioritize what they work on? Imagine a roadmap like the directions you would receive from a navigation app.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 27, 2018

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Events Workshop Leadership 40

ijgolding

AUGUST 12, 2014

The Roadmap for Social Customer Service. This excellent chapter provides readers with a framework for producing a roadmap for social customer service. Out of interest, Martin runs a number of workshops on the subject of social customer service – if you like the book, you can find information about his workshops here.

Books 92

Books Social Media Customer Service Roadmap 92

One Millimeter Mindset

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause. And then what happens? Contact me.

Workshop 51

Workshop Customer Retention Innovation Roadmap 51

Centercode

APRIL 15, 2020

In addition to a sneak preview of Ted and Centercode’s 2020 roadmap, attendees also heard from customer testing program leaders at companies like Bose, Autodesk, and TechSmith, among several others. On the last day of the conference, attendees enjoyed a full day of workshops. Missed the workshop?

Workshop 69

Workshop Roadmap Culture Events 69

Kustomer

JULY 24, 2020

Trust us, we get that it has been tough being at home all day, but in the spirit of #alonetogether join Kustomer & Alice’s Table for a fun flower arranging workshop! Join us for a jam-packed all-online experience as we reveal new product updates, Kustomer’s roadmap for the future and more. Date : August 20, 2020.

Events 52

Events 2020 Workshop Roadmap 52

One Millimeter Mindset

JULY 3, 2018

Focus on developing a workplace innovation roadmap for your members’ organizations, as well! Engage me to speak or conduct an interactive workshop at your next corporate or association event. Creating a Balancing Act between Hard Skills and Soft Skills [link]. How Collaboration Experiences impact Customer Experiences [link].

Innovation 44

Innovation Blog Engagement Workshop 44

ClearAction

DECEMBER 31, 2016

Arrange action planning workshops for originating departments. Conduct cross-functional workshops to identify silos and plan ways to make the journey smoother. Conduct an action planning workshop with every business unit on a regular basis, at least annually. Customer Experience Maturity Roadmap (10-part series).

2017 81

2017 Customer Experience Workshop Customer Journey Mapping 81

One Millimeter Mindset

JULY 5, 2018

Focus on developing a refreshed and recalibrated customer experience and customer retention roadmap for your members. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Why Chasing Busy Work impedes Solid Business Opportunities [link]. Leaving Customer Care up to Customers? Contact me.

Blog 44

Blog Customer Experience Customer Retention Workshop 44

One Millimeter Mindset

JUNE 21, 2018

I have a great Workshop and Speaking Program called Overcoming Professional Intimidation and Us versus Them Mindset. They provide the roadmap for creating a collaboration culture. Engage me to speak or conduct an interactive workshop at your next corporate or association event. These programs not only are motivational.

Workshop 44

Workshop Culture Roadmap Events 44

Kerry Bodine

APRIL 17, 2018

A face-to-face workshop with your employees and your customers can be an organization-changing experience. Leaders who are new to the customer workshop approach are usually apprehensive about three things: “No one will want to come!” Whether we like it or not, customers come to workshops with their own agendas.

Workshop 48

Workshop Roadmap Presentation Customers 48

Wootric

AUGUST 20, 2020

This feedback is incorporated into the product roadmap. “Whyzze offers business strategy workshops as well as a monthly membership subscription. To increase customer lifetime value, we focus our product roadmap on specific industries with proven demand and a use case that fits our product.”. Add Complementary Features.

Roadmap 88

Roadmap E-support NPS Feedback 88

SurveySparrow

AUGUST 28, 2023

5 Continuous Education Webinars and Workshops : Host regular webinars and workshops that educate users on advanced features and best practices. And there you have it—a roadmap to crafting an exceptional SaaS customer experience that leaves a lasting impression. Test variations in onboarding, communication, and support.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

CSM Magazine

JULY 11, 2023

Regularly review and adjust your product roadmap based on market insights and customer feedback. Seek professional development opportunities, such as workshops, conferences, and online courses, to enhance your skills and knowledge. Cultivate a growth mindset and embrace learning opportunities.

Management 40

Management Workshop Roadmap Communication 40

SurveySensum

DECEMBER 4, 2023

And offer training programs or workshops on customer service and advocacy. Clear action plans provide a roadmap for improvement, assigning ownership ensures accountability and effective communication keeps stakeholders informed and engaged. Getting Everyone Involved: Encourage all the front-line employees to gather feedback actively.

Feedback 52

Feedback Social Media Net Promoter Score Culture 52

Russel Lolacher

JANUARY 16, 2023

Why the roadmap for racial healing is an emotional one, not intellectual. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. The post The Roadmap for Racial Healing in the Workplace with Esther A. Connect with, and learn more about, Esther on her platforms: . Google Podcasts.

Roadmap 98

Roadmap Culture Connections Books 98

Clarabridge

MAY 9, 2018

With a roadmap to success, of course! Roadmap to Success: Taking Your CX Program to the Next Level. We enjoyed two special advanced sessions led by Clarabridge experts to an audience of over 200 CX professionals. So how do you even begin to celebrate ten years of transformation?

2018 40

2018 CEM Roadmap Contact Center 40

SmartKarrot

MARCH 30, 2022

Help drive Product Management roadmap through the voice of the Customer. Help communicate customers’ needs to the Product team and help shape the product roadmap. Collaborate with Professional Services/Partner Enablement to create a post-go-live customer strategy aimed at product retention.

Customer Success 19

Customer Success Roadmap Workshop Document 19