COPC Inc. Shanghai Client Seminar a Huge Success

COPC

seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. Artificial intelligence (AI), which has become a trend in customer experience operations, was the theme of the Shanghai seminar. Making the most of AI and setting up metrics to measure its performance was a hot topic during the seminar.

Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith

Up Your Service

So, I’m delighted to tell you now that in partnership with Right Selection, Marshall Goldsmith and Ron Kaufman will be delivering the Service Leadership Seminar, first time ever. Ladies and gentlemen, I can promise you that this event, the Service Leadership Seminar , Ron Kaufman and Marshall Goldsmith together, is going to give you the insight, the tools and the motivation that you want and you need to step up and continue to succeed.

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COPC Inc. Welcomes Clients to Beijing’s First 2019 Seminar Series

COPC

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019. We look forward to continued participation and excitement for future seminars, including those in May (Shanghai), June (Guangzhou) and October (Chengdu). COPC Inc.’s

IP Migration Seminars at PSA-TEC

Customer Interactions

If you’re going to PSA-TEC 2010 ([link] and want to learn about transitioning from analog to IP, please feel free to register and drop in on my three 90-minute sessions. The first is for more technical-oriented people who would like an objective view of what transitioning from analog to IP means, and the design options (and pitfalls) that are out there.

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Relationships Left To Chance Will Always Be Vulnerable

The DiJulius Group

Hardy relates how, when he was young, a seminar about personal accountability in relationships transformed. One of my favorite books is The Compound Effect by Darren Hardy, which is based on the premise that decisions shape your destiny. One story Hardy shared was a real eye-opener, and it applies to relationships, both personal and professional. Read Full Article. The post Relationships Left To Chance Will Always Be Vulnerable appeared first on The DiJulius Group.

5 Ways to Connect the Learner’s Journey to the Employee Journey

Experience Investigators by 360Connext

It’s not enough to say you allow for two seminars a year. This means leading book clubs focused on fun fiction, travel seminars, and photography walks! I’m really encouraged by the amount of focus and attention leaders are beginning to put on the employee experience. Not the specific role or job deliverables, but the overall well-being and journey that an employee takes with their employer.

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3 Things I Know For Sure Motivate Customer Service Employees

Myra Golden

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. We all go through times when we’re not feeling the whole work thing. The mere thought of work brings on dread, we mop ourselves into the office later and later, and our eyes are rolled to the back of our head more often than not.

Enhance Your De-escalation Skills On Your Lunch Break – 30-minute training with knowledge checks and simulations

Myra Golden

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. How to Handle Difficult Customers. with a focus on de-escalation). 30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions.

CX Leadership in the International Gas and Energy B2B Industry with Antonio Susta

Customer Bliss

During this time, Antonio and his team crafted internal seminars and workshops based on 3 messages : What is customer experience? In addition to hosting seminars and workshops, Antonio spent time on the front lines seeing for himself what was a part of the problem. In today’s episode, I speak with Antonio Susta , Head of Customer Experience and Customer Service at The Linde Group , a world leading supplier of industrial, processes and specialty gases. .

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Are Virtual Events The Right Move For You?

Forrester's Customer Insights

The COVID-19 virus has made canceling or delaying customer gatherings, seminars, conferences, and trade shows of any size essential. It’s a rough time to be planning or managing a large, in-person event. Digital alternatives don’t replicate the in-person experience, despite innovative technologies and approaches. Marketers and sellers rely on events to support campaigns that generate […]. age of the customer

Customer & User Experience Expo 2020

CSM Magazine

With a line-up of 500 cutting-edge exhibitors, dozens of leading keynote speakers as well as over 250 educational seminars and masterclasses, this is going to be a show like no other. The tools, systems and ideas revolutionising the world of Customer Experience will be taking the UK by storm on the 18th & 19th of March 2020, when the Customer & User Experience Expo has its highly anticipated return to ExCeL London.

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Three Ways to Motivate Customer Service Employees

CSM Magazine

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things fresh at Myra Golden Seminars by regularly getting the team out for fun. We all go through times when we’re not feeling the whole work thing. The mere thought of work brings on dread, we mop ourselves into the office later and later, and our eyes are rolled to the back of our head more often than not.

Event Survey Questions: 7 Questions You Must Ask Your Attendees

GetFeedback

Plus, you’ll probably get a few rants and raves about the last event you hosted, which can be useful for optimizing your next seminar or convention. Like all feedback, event survey questions help you look objectively at the strengths and weaknesses of your conference or seminar. There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. But they should be.

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Enhance Your De-escalation Skills During Your Lunch Break!

Myra Golden

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. How to Handle Difficult Customers (with a focus on de-escalation). Training Length: 30 minutes, with knowledge checks. Thanks to the Internet and social media, customers are savvier now than ever before.

Digital Feedback: Why you’re probably doing it wrong

OpinionLab

Because getting digital feedback is so important to CX professionals, we’ll be sharing best practices for measuring the digital customer experience in an exclusive web seminar hosted by CRMXchange titled “The Five Keys to Improving Customer Experience with Digital Feedback” on April 20 at 1 p.m.

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Do your employees love your CX and CI programs?

Daniel Group

Another article, , reminds us, If you empower people to make decisions, including the redesign of their work processes, they don’t have to wait for a seminar to implement their ideas for improvements. WELCOME TO SUCCESS STRATEGIES.

BIG RYG: Key Takeaways

Education Services Group

What I saw throughout the day was something I have not seen in previous online seminars.

2020 65

3 Ways to Improve Employee Satisfaction in the Workplace

CSM Magazine

When it comes to improving employee satisfaction, most managers and companies will go out of their way to improve this crucial aspect of their business.

2020 56

4 Things I Learned From Taking My Daughter to Work With Me at LinkedIn Learning

Myra Golden

I usually tell my client that I’m bringing my family with me on trips because I like to have my daughter attend seminars to see what I do. My kids have always been involved in the behind the scenes parts of Myra Golden Seminars – rehearsals, workbook creation, filming our eLearning, hushing during my conference calls and webinars, and my prep for trips. For three years, my 19-year-old College Daughter has worked for my company as a Studio Tech.

New listings–COPC Inc. Global Events Calendar

COPC

This seminar, jointly hosted with the Auscontact Association, will be held on June 14 in Sydney and June 15 in Melbourne. If you have an interest in moving your contact center beyond the traditional speed and efficiency metrics, this seminar will introduce you to some of the practical analytical approaches which are being used around the world by high performance organizations. Featured Event: May 22-25, 2017. CX17, Indianapolis, IN.

Making Customer Feedback Actionable - How Can AI Help?

Lumoa

We recently talked about this topic in a breakfast seminar hosted by Sininen Meteoriitti. In many companies, customer experience is measured, but the results are not actionable. The most widely used customer experience metric NPS (check what Net Promoter Score is about and how to use it for your company) actually gives all the necessary ingredients for the actionability.

2017 97

How to De-escalate Angry or Agitated Customers

Myra Golden

Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year. Creating calm with difficult customers is not a matter of using aggressive tactics. It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor. This video, an excerpt from my customer service eLearning suite, is about how to take assertive control, create calm and pre-empt escalations. Watch this 7-minute video here. Myra Golden’s Full Access.

2016 59

How Long Will It Take You to Talk to Us About Soft Skills Training?

Myra Golden

I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Yesterday I delivered a full-day of soft skills training to a new client in Denver. We had such a fun day. Lots of participation, solid take-aways, table discussions that I know were behavior changing. I love the feeling I get after a day of soft skills training. Have you ever checked out my onsite training workshops?

Master The Skills Of De-escalation While Your Agents Work From Home with our 30-Minute Online Class

Myra Golden

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. My first job was at Kmart. I was 16. One night I stood less than two feet away from an angry customer who slapped my co-worker during a Blue-light Special. Kmart showed me how quickly situations can escalate, and in a lot of ways, my work in retail taught me what not to do in intense interactions.

How to De-escalate Angry or Agitated Customers

Myra Golden

Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year. Creating calm with difficult customers is not a matter of using aggressive tactics. It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor. This video, an excerpt from my customer service eLearning suite, is about how to take assertive control, create calm and pre-empt escalations. Watch this 7-minute video here. Myra Golden’s Full Access.

2016 54

NetBase Quid World Tour Headed to Charlotte, Dallas & Austin!

NetBase

Our World Tour seminar series is off and running, and we’re excited to share a bit about it – and invite you to join us at an upcoming complementary session. The seminars showcase the many ways businesses can work with these contextualized insights to reveal trends captured from all forms of structured and unstructured data. You have questions about the very latest next generation consumer and market intelligence technology available, and NetBase Quid has answers!

How to Predict Customer Churn—And What to Do About It

Totango

Provide additional, free seminars and webinars that promote product features. To paraphrase the famous saying, there are only two things that are certain in business: churn and taxes. While it is impossible to completely avoid either, there is much you can do to limit the impact of both.

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Call & Contact Expo 2018 – Grab Your Free Ticket!

CSM Magazine

Running alongside four other industry-leading events and boasting an unparalleled lineup of 700 cutting-edge supplier exhibitors, 200 interactive masterclasses and 500 expert-led seminars overall – Call & Contact Centre Expo will attract an audience of over 4,000 directors, consumers and decision makers. Thousands of call centre, customer contact and telemarketing professionals will flock to London’s ExCeL in March to get a glimpse at the future of the industries.

Do your people ‘make’ your Customer Experience? Monarch & Specsavers believe theirs do!

ijgolding

At the 2016 Specsavers Partner’s Seminar in Birmingham last week, John Perkins, Joint Group CEO of Specsavers said the following quite inspiring statement: ‘Each day, your customers write to me to explain how their local Specsavers – your team – has changed their lives – sometimes even saved their lives. Do your people ‘make’ your company? Do your people ‘make’ your Customer Experience’?

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COPC Inc. Global Events Calendar

COPC

Breakfast Seminar, Auckland, New Zealand. and the Contact Centre Institute of New Zealand will be holding a Breakfast Seminar. Featured Event: February 6 – 8, 2017. Customer Response Summit Las Vegas . COPC Inc. will be participating at the the Customer Response Summit, an exclusive three-day event for customer experience executives hosted by Execs In The Know. At the event, COPC Inc.

The Top 7 Churn Management Strategies for B2B Enterprises

Totango

Will you stage additional training seminars or make new information available? You are not powerless in the face of churn. There are almost always indicators that a customer is going to churn, which means that if identified early, a good Customer Success team can mitigate the risk and execute a successful recovery plan. Some churn is inevitable no matter what business model you employ, but it does not just occur randomly. Think of churn like a risk that can be negotiated like any other. .

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Guest Blog: Converting Customers To Die Hard Fans

ShepHyken

The next morning we gave away our online sales program at no cost to everyone who was participating in our live seminars. This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans. I often get asked how I focus on customer satisfaction with everything else that is going on? The truth is that your business is built to serve customers hence customer satisfaction is one of your primary goals.

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Start. Stop. Continue — three Powerful Words for Goal-Setting, Process Improvement, and Self-Improvement.

Myra Golden

After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. I end all of my customer service workshops by asking participants to write down three words. Start, Stop, and Continue. Then I invite them to reflect on the day by jotting down: One thing they will START doing based on something they learned in the training. One thing they’ll STOP doing because they’ve discovered this thing is not useful, or it’s holding them back.

Even Though The Customer Isn’t Always, Right, They Might As Well Be

Micah Solomon

Micah Solomon is a customer service consultant and a customer experience speaker, trainer, seminar leader, and bestselling author Here’s my definitive answer to the inevitable question, “Is the customer always right?” ” No. The customer isn’t always right. But you want to make her feel like she is. “Right” and “wrong,” even in situations much more crucial than a mere customer service misunderstanding, are hard to sort out.

2015 40

Are You a Trusted Client Retention Specialist or a Generalist?

One Millimeter Mindset

By now, you are virtual webinar- and seminar-saturated. Do you see yourself as a trusted client retention specialist or simply a generalist? In fact, do you even perceive yourself as having any type of role retaining clients? Because, here’s news. Regardless of whether you actively acquire clients, or not, you impact client retention. And, these days, the impact you make on a client’s business has strategic implications on business viability. Theirs and yours.

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