Customer Bliss

MAY 3, 2018

In today’s episode, I talk to Patricia Pedhom Nono , General Manager, Customer Service & Customer Experience at MTN Cameroon , one of the biggest telecommunications company in Africa. Are you facing some challenges from your C-Suite regarding the implementation of a customer experience transformation?

Telecommunications 149

Telecommunications Customer Experience Customers NPS 149

Guavus

OCTOBER 9, 2019

The content below is an excerpt from the Tractica Research Report on Artificial Intelligence for Telecommunications Applications, published in 3Q 2019. The post Tractica Research Report – Artificial Intelligence for Telecommunications Applications appeared first on Guavus - Go Decisively.

Telecommunications 44

Telecommunications Net Promoter Score Customer Experience Customer Care 44

Optimove

APRIL 24, 2023

The post Optimizing Marketing Performance for Telecommunications Brands appeared first on Optimove.

Telecommunications 76

Telecommunications Brands Marketing 76

Lumoa

NOVEMBER 2, 2022

The telecommunication industry is a multi-billion dollar infrastructure that has been steadily growing every year. We rely on telecommunications to connect, communicate, and conduct business globally. This blog will share some of the highlights of the webinar.

Customer Experience 94

Customer Experience 2023 Customers Telecommunications 94

Blueshift

NOVEMBER 8, 2023

The Deloitte Technology Fast 500 is a respected ranking that showcases the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, and it’s now in its 29th year. This recognition is a testament to our unwavering commitment to growth and innovation.

Technology 64

Technology Telecommunications Customer Engagement Innovation 64

Lumoa

JULY 21, 2022

During the pandemic, European telecommunications providers had to meet the need for new services and adjust to a rapidly growing demand. The telecommunications industry is not known for its high-quality customer service. Keeping customers engaged is crucial, especially in an industry as saturated as the telecommunications vertical. .

Customer Experience 94

Customer Experience Customers Telecommunications Customer Experience Management 94

CSM Magazine

SEPTEMBER 12, 2023

Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Zenarate’s global client base includes leading companies in financial services, healthcare, insurance, telecommunications, technology, retail and travel industries.

Contact Center 59

Contact Center Telecommunications Marketing Customer Service 59

Zonka Feedback

JULY 10, 2023

Industries like telecommunications, oil, gas, energy, aviation, and healthcare are all finding ways to utilize artificial intelligence. Check out ways in which AI is impacting customer service & how you can use it too. Artificial Intelligence (AI) is prevalent in many industries and becoming integral to business processes.

Customer Service 52

Customer Service Customers Telecommunications Healthcare 52

Magellan Solutions

MAY 3, 2022

In this article, there are four lines of companies that outsource call centers overseas, these are: Telecommunications and Technology Companies. Telecommunications and Technology Companies that Outsource Call Centers. The telecommunications and technology sector is one of the primary users of various call center services.

Call Center 81

Call Center Telecommunications Customer Service Banking 81

TechSee

FEBRUARY 1, 2021

AI applications trending in the telecommunications industry use advanced algorithms to look for patterns within the data, enabling telecoms to both detect and predict network anomalies, and allowing operators to proactively fix problems before customers are negatively impacted.

2021 107

2021 Telecommunications 2025 Average Handle Time 107

TechSee

MAY 18, 2023

From telecommunications providers to insurance companies, TechSee has formed partnerships with a wide range of organizations eager to integrate VIS into their own customer service and support workflows.

Competitive Advantage 109

Competitive Advantage Telecommunications Customer Service Customer Experience 109

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases.

Customer Retention 136

Customer Retention Customers Loyalty Telecommunications 136

Magellan Solutions

DECEMBER 5, 2023

20% of the budget is allocated toward technological costs, while 19% goes for telecommunications. Inbound Call Center Costs in the Philippines Labor-related costs account for an average of 46% of the contact center budget in the Philippines. Variable Costs The quantity of calls or the number of agents affects these expenses.

Call Center 52

Call Center Telecommunications Average Handle Time Customer Service 52

CSM Magazine

JUNE 7, 2023

At Makepositive we have built a strong team specialising in the telecommunications industry, and we are excited to be working with Quickline who are at the forefront of rolling out high speed and reliable connectivity to homes and businesses,” said Sam Joyce, Communications & High-Tech Commercial Director at makepositive. “At

Customer Service 52

Customer Service Customers Telecommunications Wireless 52

Uniphore

NOVEMBER 17, 2021

November 17, 2021 — Uniphore , the leader in Conversational Automation, today announced it ranked 248 th on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27 th year.

2021 98

2021 Technology Telecommunications Customer Experience 98

Uniphore

JANUARY 27, 2022

To view it please enter your password below: Password: The post Protected: Telecommunications CX: 5 Predictions for 2022 appeared first on Uniphore. This content is password protected.

Telecommunications 40

Telecommunications 2022 Blog 40

CSM Magazine

NOVEMBER 3, 2022

Voice is the top option in financial services and telecommunications/utilities, with 93% and nearly 86% of respondents, respectively, saying they use this technology in their contact center. When asked about the technologies used in their contact centers, respondents said: 87% are using email. 80% are using voice. 57% are using SMS.

Customer Experience 52

Customer Experience Contact Center Virtual Agent Customers 52

CSM Magazine

NOVEMBER 1, 2022

Zenarate’s AI Coach is used globally in over a dozen countries in 13 languages by leading brands in banking, healthcare, insurance, telecommunications, technology, and travel industries to improve CSAT and NPS, Conversion Rate, and First Call Resolution Scores. Canada, Mexico, Philippines, India, and Europe in 13 languages.

Consumers 52

Consumers Insights 2022 Telecommunications 52

CSM Magazine

OCTOBER 18, 2023

Zenarate has improved agent Speed to Proficiency, First Call Resolution, and Agent Retention for leading enterprises worldwide in financial services, healthcare, insurance, telecommunications, technology, retail, and travel industries. For more information, visit www.zenarate.com.

Feedback 59

Feedback Contact Center Customer Service Telecommunications 59

TechSee

JANUARY 9, 2023

Major telecommunications providers found that live service virtualization saved them up to 26% in the number of truck rolls. A growing number of service organizations shifted costly field service calls to remote video service calls, guiding customers to help themselves while confirming process and safety compliance (e.g. lockout-tag out).

Engagement 109

Engagement Technology Telecommunications 2023 109

Magellan Solutions

OCTOBER 17, 2023

Regulatory Compliance:Mitigation through Outsourcing Businesses that operate in regulated sectors, including healthcare, banking, or telecommunications, need help complying with regulations. Let’s examine the case of a telecommunications company. This makes them invaluable to healthcare, finance, and technology businesses.

Call Center 52

Call Center E Commerce Customer Satisfaction E-support 52

CX Accelerator

AUGUST 19, 2019

In my last role where I was managing the CX program for a large, nationwide telecommunications company I created a dashboard which had all the headline metrics on the first page (which satisfied executives and 90% of readers) but had an additional 4 pages of data to satisfy the needs of the other 10% who wanted more granular detail.

Customer Satisfaction 345

Customer Satisfaction Customer Journey Metrics Customer Journey Mapping 345

TechSee

OCTOBER 31, 2018

billion connected devices will be in use worldwide by 2020, more and more CSPs are jumping on the bandwagon, recognizing the value of artificial intelligence applications in the telecommunications industry. With Gartner forecasting that 20.4 Robotic Process Automation (RPA) is a form of business process automation technology based on AI.

2019 100

2019 Telecommunications Call Center Customer Service 100

Circular Edge

SEPTEMBER 8, 2023

Δ The post Business Guide: Five Signs That It’s Time for a New ERP of Food and Beverage first appeared on Circular Edge | JD Edwards | NetSuite | Oracle EPM | Oracle ERP Cloud.

Telecommunications 52

Telecommunications Apparel Hospitality Insurance 52

CSM Magazine

NOVEMBER 2, 2023

Zenarate has improved agent Speed to Proficiency, First Call Resolution, and Agent Retention for leading enterprises around the world in financial services, healthcare, insurance, telecommunications, technology, retail, and travel industries. About Foundever Foundever is a global leader in the customer experience (CX) industry.

Customer Experience 52

Customer Experience Customers Customer Service Training Customer Service 52

Gainsight

NOVEMBER 16, 2023

Telefónica Germany is one of the leading integrated telecommunications providers in Germany. The Architect: Telefónica Germany The Architect Award is given to the company that thinks outside the box when it comes to building the best community for its users.

2023 52

2023 Customer Success Customer Centricity Telecommunications 52

CustomerGauge

JUNE 6, 2017

As businesses in the telecommunications industry continue to battle for customer loyalty, one company sets itself on the right track to become the most customer centric data center provider.

NPS 78

NPS Customer Centricity Telecommunications Loyalty 78

CSM Magazine

JUNE 27, 2023

To date, Zenarate has delivered more than 16 million agent simulations in 15 languages to name-brand clients in financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Zenarate’s AI Coach is used worldwide every day in over a dozen countries, including the U.S.,

Customer Service 59

Customer Service Telecommunications 2023 Insurance 59

PeopleMetrics

DECEMBER 1, 2021

For other B2C businesses such as software, banks, hotels and telecommunications, an increasingly small number customers count for more and more of the business (e.g., For some businesses like pharma/biotech (rare disease) and most B2B companies, all their customers are high-value. CLV is a KPI everyone needs to track!).

Customer Experience 118

Customer Experience Telecommunications B2C B2B 118

Magellan Solutions

MAY 6, 2020

In this article, there are four lines of businesses that outsource call centers overseas, these are: Telecommunications and Technology Companies. Telecommunications and Technology Companies. The telecommunications and technology sector is one of the primary users of various call center services. Financial Institutions.

Call Center 52

Call Center Telecommunications Customer Service Banking 52

Magellan Solutions

MAY 5, 2021

Telecommunication is not a new mode of communication. A better telecommunication system can result in a higher closure rate. An accessible telecommunication process is one way to meet both their emotional and functional needs. Our telecommunication features are also world class. It’s been around since the late 1800s.

Telecommunications 52

Telecommunications Customer Satisfaction Omnichannel Customer Service 52

CSM Magazine

DECEMBER 6, 2023

Designed for medium to large businesses across a range of industries including healthcare, banking, retail, telecommunications and insurance, Era AI is based on a winning combination of both proprietary technology developed by CommBox and commercial large language models.

Customer Service 52

Customer Service Customer Satisfaction Customers Loyalty 52

Inbenta

MAY 16, 2022

In the last few years, the telecommunications industry has taken a significant hit in spending. It’s already predicted that revenue for telecommunication AI technology is going to grow exponentially. Telecommunication call centers are often inundated with repetitive requests around the clock. 2020 saw spending drop to $1.3

Telecommunications 52

Telecommunications Call Center Customer Satisfaction Customer Experience 52

Circular Edge

NOVEMBER 3, 2023

Δ The post 7 Steps to Recession-Proof Your Business first appeared on.

Telecommunications 52

Telecommunications Apparel Hospitality Insurance 52

kommunicate

DECEMBER 1, 2023

Last Updated on December 1, 2023 The telecommunications market in Zimbabwe is undergoing a sea change, especially in a post-pandemic world. Gone are the days when people were calling each other on the phone. Zimbabweans seem to be adopting technology at an unprecedented rate, and there has been a surge in the rate of adoption [.]

Telecommunications 88

Telecommunications Customers 2023 Blog 88

GetFeedback

AUGUST 7, 2019

Field Service Lightning is most commonly used for industries like public utilities and transportation, vending machine services, telecommunications, waste management, financial services, retail, professional services, manufacturing, and child care. Set up GetFeedback Actions to follow up with dissatisfied customers.

Customer Satisfaction 170

Customer Satisfaction Feedback Telecommunications Touchpoint 170

Circular Edge

JULY 28, 2022

The post Optimize Warehouse Operations with WMS first appeared on Circular Edge | JD Edwards Upgrade Consulting | Oracle CX Cloud.

Telecommunications 52

Telecommunications Apparel Demo Consulting 52