Customer Bliss

MAY 3, 2018

In today’s episode, I talk to Patricia Pedhom Nono , General Manager, Customer Service & Customer Experience at MTN Cameroon , one of the biggest telecommunications company in Africa. Are you facing some challenges from your C-Suite regarding the implementation of a customer experience transformation?

Telecommunications 149

Telecommunications Customer Experience Customers NPS 149

Guavus

OCTOBER 9, 2019

The content below is an excerpt from the Tractica Research Report on Artificial Intelligence for Telecommunications Applications, published in 3Q 2019. The post Tractica Research Report – Artificial Intelligence for Telecommunications Applications appeared first on Guavus - Go Decisively.

Telecommunications 44

Telecommunications Net Promoter Score Customer Experience Customer Care 44

Optimove

APRIL 24, 2023

The post Optimizing Marketing Performance for Telecommunications Brands appeared first on Optimove.

Telecommunications 76

Telecommunications Brands Marketing 76

Lumoa

NOVEMBER 2, 2022

The telecommunication industry is a multi-billion dollar infrastructure that has been steadily growing every year. We rely on telecommunications to connect, communicate, and conduct business globally. This blog will share some of the highlights of the webinar.

Customer Experience 94

Customer Experience 2023 Customers Telecommunications 94

TechSee

MAY 18, 2023

From telecommunications providers to insurance companies, TechSee has formed partnerships with a wide range of organizations eager to integrate VIS into their own customer service and support workflows.

Competitive Advantage 109

Competitive Advantage Telecommunications Customer Service Customer Experience 109

Lumoa

JULY 21, 2022

During the pandemic, European telecommunications providers had to meet the need for new services and adjust to a rapidly growing demand. The telecommunications industry is not known for its high-quality customer service. Keeping customers engaged is crucial, especially in an industry as saturated as the telecommunications vertical. .

Customer Experience 94

Customer Experience Customers Telecommunications Customer Experience Management 94

TechSee

FEBRUARY 1, 2021

AI applications trending in the telecommunications industry use advanced algorithms to look for patterns within the data, enabling telecoms to both detect and predict network anomalies, and allowing operators to proactively fix problems before customers are negatively impacted.

2021 107

2021 Telecommunications 2025 Average Handle Time 107

Magellan Solutions

MAY 3, 2022

In this article, there are four lines of companies that outsource call centers overseas, these are: Telecommunications and Technology Companies. Telecommunications and Technology Companies that Outsource Call Centers. The telecommunications and technology sector is one of the primary users of various call center services.

Call Center 65

Call Center Telecommunications Customer Service Banking 65

Uniphore

NOVEMBER 17, 2021

November 17, 2021 — Uniphore , the leader in Conversational Automation, today announced it ranked 248 th on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27 th year.

2021 98

2021 Technology Telecommunications Customer Experience 98

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases.

Customer Retention 136

Customer Retention Customers Loyalty Telecommunications 136

CSM Magazine

NOVEMBER 1, 2022

Zenarate’s AI Coach is used globally in over a dozen countries in 13 languages by leading brands in banking, healthcare, insurance, telecommunications, technology, and travel industries to improve CSAT and NPS, Conversion Rate, and First Call Resolution Scores. Canada, Mexico, Philippines, India, and Europe in 13 languages.

Consumers 52

Consumers Insights 2022 Telecommunications 52

Uniphore

JANUARY 27, 2022

To view it please enter your password below: Password: The post Protected: Telecommunications CX: 5 Predictions for 2022 appeared first on Uniphore. This content is password protected.

Telecommunications 40

Telecommunications 2022 Blog 40

TechSee

JANUARY 9, 2023

Major telecommunications providers found that live service virtualization saved them up to 26% in the number of truck rolls. A growing number of service organizations shifted costly field service calls to remote video service calls, guiding customers to help themselves while confirming process and safety compliance (e.g. lockout-tag out).

Engagement 109

Engagement Technology 2023 Telecommunications 109

CX Accelerator

AUGUST 19, 2019

In my last role where I was managing the CX program for a large, nationwide telecommunications company I created a dashboard which had all the headline metrics on the first page (which satisfied executives and 90% of readers) but had an additional 4 pages of data to satisfy the needs of the other 10% who wanted more granular detail.

Customer Satisfaction 345

Customer Satisfaction Customer Journey Metrics Customer Journey Mapping 345

TechSee

OCTOBER 31, 2018

billion connected devices will be in use worldwide by 2020, more and more CSPs are jumping on the bandwagon, recognizing the value of artificial intelligence applications in the telecommunications industry. With Gartner forecasting that 20.4 Robotic Process Automation (RPA) is a form of business process automation technology based on AI.

2019 100

2019 Telecommunications Call Center Customer Service 100

CSM Magazine

MAY 16, 2023

Sigma Connected, which provides customer contact services for the utilities, financial, telecommunications and retail sectors, has been accredited in this year’s list within the Best Big Company category.

Connections 52

Connections Telecommunications 2011 2030 52

PeopleMetrics

DECEMBER 1, 2021

For other B2C businesses such as software, banks, hotels and telecommunications, an increasingly small number customers count for more and more of the business (e.g., For some businesses like pharma/biotech (rare disease) and most B2B companies, all their customers are high-value. CLV is a KPI everyone needs to track!).

Customer Experience 118

Customer Experience Telecommunications B2C B2B 118

CustomerGauge

JUNE 6, 2017

As businesses in the telecommunications industry continue to battle for customer loyalty, one company sets itself on the right track to become the most customer centric data center provider.

NPS 78

NPS Customer Centricity Telecommunications Loyalty 78

Inbenta

MAY 16, 2022

In the last few years, the telecommunications industry has taken a significant hit in spending. It’s already predicted that revenue for telecommunication AI technology is going to grow exponentially. Telecommunication call centers are often inundated with repetitive requests around the clock. 2020 saw spending drop to $1.3

Telecommunications 52

Telecommunications Call Center Customer Satisfaction Customer Experience 52

Magellan Solutions

MAY 5, 2021

Telecommunication is not a new mode of communication. A better telecommunication system can result in a higher closure rate. An accessible telecommunication process is one way to meet both their emotional and functional needs. Our telecommunication features are also world class. It’s been around since the late 1800s.

Telecommunications 52

Telecommunications Customer Satisfaction Omnichannel Customer Service 52

CSM Magazine

MAY 3, 2023

Zenarate customers include leading companies in financial services, healthcare, insurance, telecommunications, technology, retail, and travel industries. Zenarate’s AI Coach is used worldwide every day in over a dozen countries, including the U.S., Canada, Mexico, Philippines, India, and Europe in 15 languages.

2023 52

2023 Contact Center Telecommunications Customer Satisfaction 52

Magellan Solutions

MAY 6, 2020

In this article, there are four lines of businesses that outsource call centers overseas, these are: Telecommunications and Technology Companies. Telecommunications and Technology Companies. The telecommunications and technology sector is one of the primary users of various call center services. Financial Institutions.

Call Center 52

Call Center Telecommunications Customer Service Banking 52

TechSee

MARCH 7, 2023

She has led transformation and growth for many of the world’s largest media and telecommunication companies spanning three continents. Dana Strong, Group Chief Executive Officer at Sky – Dana became the Group Chief Executive of Sky in 2021.

2023 207

2023 Contact Center Customer Experience Customer Service 207

CSM Magazine

APRIL 20, 2023

Zenarate customers include leading companies in financial services, healthcare, insurance, telecommunications, technology, retail and travel industries. Zenarate’s AI Coach is used worldwide every day in over a dozen countries, including the U.S., Canada, Mexico, Philippines, India, and Europe, in 15 languages.

Contact Center 59

Contact Center E Commerce Customer Experience Telecommunications 59

Optimove

APRIL 6, 2023

In the same Forrester report mentioned above, the VP of analytics from a telecommunications company said, “As a provider of international services, we have a highly fragmented customer base, and each community is a different segment. They all have their currencies, languages, and operators.”

2023 98

2023 Marketing Telecommunications Customer Base 98

Circular Edge

JULY 28, 2022

The post Optimize Warehouse Operations with WMS first appeared on Circular Edge | JD Edwards Upgrade Consulting | Oracle CX Cloud.

Telecommunications 52

Telecommunications Apparel Demo Hospitality 52

GetFeedback

AUGUST 7, 2019

Field Service Lightning is most commonly used for industries like public utilities and transportation, vending machine services, telecommunications, waste management, financial services, retail, professional services, manufacturing, and child care. Set up GetFeedback Actions to follow up with dissatisfied customers.

Customer Satisfaction 170

Customer Satisfaction Feedback Telecommunications Touchpoint 170

inQuba

SEPTEMBER 30, 2022

“Many of our customers are on a digital transformation journey,” Rossini adds, “and we’ve enjoyed impressive growth in the past year as we’ve supported our customers in this process, especially in financial services, telecommunications and hospitality and where customer retention and experience are top priorities.”

2022 52

2022 Customer Journey Telecommunications Customer Retention 52

CSM Magazine

OCTOBER 7, 2022

Zenarate customers include 8 of the top 10 US financial institutions, and leading companies in the healthcare, telecommunications, technology, and services industries. ., Canada, Mexico, Philippines, India, and Europe in 13 languages. For more information, visit www.zenarate.com.

Contact Center 52

Contact Center Telecommunications Customer Service Healthcare 52

PeopleMetrics

JULY 17, 2018

Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. In this example, VoC would reveal negative customer sentiment immediately, allowing the telecommunications company to course-correct. Market Research vs. VoC.

Measurement 210

Measurement CEM Customer Experience Feedback 210

InMoment XI

SEPTEMBER 1, 2022

Why Is Customer Retention Important?

Customer Retention 260

Customer Retention Customers Customer Journey Mapping Customer Experience 260

CX Accelerator

AUGUST 19, 2019

In my last role where I was managing the CX program for a large, nationwide telecommunications company I created a dashboard which had all the headline metrics on the first page (which satisfied executives and 90% of readers) but had an additional 4 pages of data to satisfy the needs of the other 10% who wanted more granular detail.

Customer Satisfaction 182

Customer Satisfaction Customer Journey Metrics Customer Journey Mapping 182

TechSee

FEBRUARY 26, 2019

To stay ahead of the game and see off rising competition from new market entrants, leading telecommunications providers know that customer experience is the new battleground. The ability to create personalized, seamless journeys has emerged as not merely a key differentiator, but a must-have weapon in their arsenals.

Customer Experience 95

Customer Experience Contact Center Customers Telecommunications 95

Circular Edge

JULY 21, 2022

The post Business Guide: Eight Signs Quickbooks is Holding Your Business Back first appeared on Circular Edge | JD Edwards Upgrade Consulting | Oracle CX Cloud.

White Paper 52

White Paper Telecommunications Apparel Hospitality 52

CX Accelerator

AUGUST 19, 2019

In my last role where I was managing the CX program for a large, nationwide telecommunications company I created a dashboard which had all the headline metrics on the first page (which satisfied executives and 90% of readers) but had an additional 4 pages of data to satisfy the needs of the other 10% who wanted more granular detail.

Customer Satisfaction 182

Customer Satisfaction Customer Journey Metrics Customer Journey Mapping 182

Lithium

MARCH 13, 2018

Best Use of Technology in Customer Service - Telecommunications Industries. Award for Innovation in Customer Service - Telecommunications Industries. Front-Line Customer Service Team of the Year - Technology Industries - Telecommunications. Customer Service Success - Technology Industries.

2018 40

2018 Telecommunications Contact Center Customer Service 40

TechSee

OCTOBER 2, 2019

The industry that experiences the highest rates of churn is telecommunications, with 52% of those surveyed reporting that they canceled a phone, internet, TV or cable contract with a telecom company in the past 24 months due to the quality of customer service they received. Customer churn is widespread.

Customer Service 164

Customer Service Customers Customer Retention Poor Customer Service 164