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How Transport for London became a pioneer in customer-led innovation

MyCustomer

Engagement Why Transport for London is a customer-led pioneer

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Design Lesson From… MA Department of Transportation

Experience Matters

Departments of Transportation (DoT) around the country have been called a lot of names, but good designers isn’t a common label. As you read the title of this post, you were likely thinking that there’s been a typo. In this one case, though, I want to give a shout out for a part of the MA DoT’s roll […]. CCXP5 Experience Design, Improvement, and Innovation Customer Connectedness Customer experience Design Of Little Things Experience design

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5 Steps to CX Management in the Public Transportation Industry with Anand Sampat

Customer Bliss

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. I thought this was a great way to tackle CX for a complex system like public transportation. How do you create great service for such a complex system?

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Design Lesson From… MA Department of Transportation

Experience Matters

Departments of Transportation (DoT) around the country have been called a lot of names, but good designers isn’t a common label. As you read the title of this post, you were likely thinking that there’s been a typo. In this one case, though, I want to give a shout out for a part of the MA DoT’s roll […]. CCXP5 Experience Design, Improvement, and Innovation Customer Connectedness Customer experience Design Of Little Things Experience design

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Next time you visit Dubai, take a public transport

Avaya

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). The RTA has a wide remit including Dubai’s Metro, public buses, private road vehicle registration, traffic management and more, so it has a diverse customer base negotiating Dubai’s busy transport system, with a volume of customer enquiries to match.

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What Is a Flatbed Transportation Service?

CSM Magazine

If you are a manager responsible for the shipment of your customers’ orders, you may have come across the term flatbed transportation. A flatbed service means using an open trailer to transport cargo. Benefits of flatbed transportation service.

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Transportation Electrification for Utilities

West Monroe

This digital series features a unique mix of utility and industry panelists, offering insights on in-flight projects and forward thinking EV strategies

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Via Transportation Selects Talkdesk to Support fast-growing customer service operations

Talkdesk

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. The post Via Transportation Selects Talkdesk to Support fast-growing customer service operations appeared first on Talkdesk. Whether in my hometown or off on vacation, ridesharing services provide such a convenience for travel, especially in a busy city like San Francisco where Talkdesk is headquartered.

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Volkswagen Partners With Azure To Drive Transportation Innovations

Forrester's Customer Insights

Volkswagen’s recent announcement to build its automotive cloud platform on Microsoft Azure is yet another example of the types of tech-driven innovation efforts transportation leaders are taking to position themselves as customer experience leaders.

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Transportation Electrification for Utilities | Recorded Webinar

West Monroe

Transportation Electrification (TE) is creating opportunities for utility companies and customers while presenting a range of new challenges to be solved.

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One of the Five Largest Transport & Logistic Companies in the World Launches an Efficient Closed Loop Feedback Programme

InMoment XI

DSV is one of the five largest transport and logistics companies in the world, with a global presence in 85 different countries, 45,000 members of staff, and more than 250,000 customers. As a company well-known for its active acquisition strategy, DSV also focuses on organic growth between acquisitions. For many years, DSV did not have. View Article.

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Behind the Scenes of Government Social Media Customer Care

Russel Lolacher

Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation.

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How can you measure customer satisfaction?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. CRM Customer experience Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. How can you measure customer satisfaction? CRM , Customer experience.

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What is Involved in Social Customer Care for a 1 in 500 Year BC Flood

Russel Lolacher

Our organization, the Ministry of Transportation and Infrastructure , is no stranger to major events. Create and regularly update a Travel Advisory page with the latest information on transportation impacts, and supporting resources. .

2021 83
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SAP Mentor Spotlight Interview: Eduardo Chagas

SAP Customer Experience

Digital transformation in supply chains, business networks, warehouse management, logistics, and transportation. Customer Experience Future of Work SAP Process Orchestration SAP Transportation Management Sustainability

2021 68
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Learning with Leaders: Automotive Cloud

Concentrix Catalyst

CX Transformation Transportation & Logistics Videos Customer Experience SalesforceLaunching Salesforce Automotive Cloud As a design and launch partner for Salesforce Automotive Cloud, Concentrix is helping to drive the innovations that are moving the automotive industry forward.

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Transportation Electrification: Siting and Deployment Strategies for DC Fast Charging Networks

West Monroe

However, developing DCFC networks along highways and major transportation corridors can present a number of unique infrastructure challenges and requires a cross-agency approach. Adam Ruder , Assistant Director, Clean Transportation, NYSERDA.

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What is Involved in Social Customer Care for a 1 in 2000 Year BC Flood

Russel Lolacher

Our organization, the Ministry of Transportation and Infrastructure , is no stranger to major events. Create and regularly update a Travel Advisory page with the latest information on transportation impacts, and supporting resources. .

2021 56
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Transportation Security Administration criticized for poor customer service

Service Untitled

In a recent Congressional hearing, Representative Mike Rogers (R-Ala) of the House Homeland Security Transportation Subcommittee stated the TSA is a huge bureaucracy that pays little attention to citizens. It seems that even the TSA is under scrutiny as to their lack of customer service, and passengers who have encountered problems trying to navigate through the woes of 21st century airport security have a valid argument.

2012 44
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What is the purpose of customer experience management?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What is the purpose of customer experience management? Customer experience.

CEM 52
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Top 5 Best Practices to Reduce Truck Roll in 2021

ViiBE Blog

Transport Customer Experience TechnologyWhat is a Truck Roll? A truck roll is when a technician is dispatched, via truck or another type of vehicle, to address a technical issue such as maintenance, installation, or rearrangement. The problem posed by truck rolls.

2021 83
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What is CRM integration and why is it useful?

ViiBE Blog

Automotive , Construction , Energy , Insurance , SMB , Transport. Call Center Customer experience Remote operations Technology Automotive Construction Energy Insurance SMB TransportViiBE Blog. What is CRM integration and why is it useful?

Blog 52
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What is a contact center?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Call Center Customer experience Remote operations Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What is a contact center? Call Center , Customer experience , Remote operations.

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What is a multi-tenant cloud?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience Remote operations Technology Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What is a multi-tenant cloud? Customer experience , Remote operations , Technology.

Blog 52
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What are the different kinds of top cybersecurity companies?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience Technology Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What are the different kinds of top cybersecurity companies? Customer experience , Technology.

Blog 52
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Trends in Rail Technology

Connective DX

Transportation and Logistics Rail Railroad Security OPSOpportunities and risks for tech in the rail industry.

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Work Smarter by RePurposing your Digital Content

Russel Lolacher

Social Customer Care 10x communications content strategy digital communications digital government Lions Gate Bridge repurposing social content transportation video

2020 99
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New Tech: Transportation Technology And The Self-Driving Economy

Forrester's Customer Insights

Less than a year ago, my colleague Laura Koetzle and I published a report on the transformative effects of autonomous vehicles on the global economy. While conducting the research in the year leading up to that publication, the news cycles were sparsely populated (at best) with stories of the marvel of self-driving cars. We are […

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Trends in Rail Technology

PK

Transportation and Logistics Rail Railroad Security OPSOpportunities and risks for tech in the rail industry.

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One of the Fifth Largest Transport & Logistic Companies in the World Launches an Efficient Closed Loop Feedback Programme

InMoment XI

DSV is one of the five largest transport and logistics companies in the world, with a global presence in 85 different countries, 45,000 members of staff, and more than 250,000 customers. As a company well-known for its active acquisition strategy, DSV also focuses on organic growth between acquisitions. For many years, DSV did not have. View Article.

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Five Ways PSIM Can Bolster Public Transport Safety and Security

Customer Interactions

Over the past decade public transport has readily embraced technology aimed at making operations safer and more secure, with very good reason. “Most major transit systems have intercoms strategically placed on platforms so passengers can summon help if they need it,” explains Tom LaBarbera, Regional Vice President for the Transportation Sector, NICE Security Americas.

2013 30
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Maru/edr and Yodel win at UK Customer Experience Awards 2018

Maru Group

Voice of the Customer specialists Maru/edr and UK parcel carrier Yodel were declared UK Customer Experience Awards’ Silver winner in the ‘Best Transport and Logistics’ category last week. awards Customer experience Retail Transport & Logistics VoCNow in its ninth year, the UK Customer Experience Awards, held on October 11th 2018 at Wembley Stadium, has become the biggest customer experience event of its kind in the world.

2018 40
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Innovation interviews: Architecting innovation with UP

PK

Articles Digital Engineering Innovation Transportation and Logistics AutomationIt’s not often that a business partnership lasts for over a decade, but that’s what happens when you make the commitment to continuously innovate end-user experiences. In my latest Innovation […].

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Why Consumers Shifting to Digital Channels Means Your Travel Brand Should Embrace Conversational CX

Conversocial

Whether it was people going on holiday, travelling for business or just commuting to the office, the number of journeys being made across the global transport industry has dramatically dropped since March 2020.

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Reviewing Forrester’s 2019 New Tech Predictions — How’d We Do So Far?

Forrester's Customer Insights

age of the customer emerging technology Manufacturing predictions 2019 retail transportation & logisticsBack in November, Forrester outlined its 2019 predictions for a set of hot emerging technologies. We identified which markets were likely to command big investments in the new year and even predicted that GE would turn a corner this year. Let’s see how we did so far with a few of them. Additive manufacturing will save […].

2019 38