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5 Steps to CX Management in the Public Transportation Industry with Anand Sampat

Customer Bliss

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. I thought this was a great way to tackle CX for a complex system like public transportation. How do you create great service for such a complex system?

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Transformation to SAP S/4HANA for Warehouse and Transportation Management

SAP Customer Experience

Transformation to SAP S/4HANA for Warehouse and Transportation Management solutions How to most efficiently transform Warehouse and Transportation Management processes to SAP S/4HANA? What are deployment options, solution versions, instance strategy and further aspects to consider planning a transformation and roll-out of SAP S/4HANA?

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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

Nokia’s CX strategy reflects this adaptability, as the company continuously gathers feedback from clients in telecommunications, transportation, and energy sectors to adjust its offerings.

B2B 464
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5 Challenges Facing Your Customers and Brands, and What They Mean for Your CX Program

InMoment XI

Brands have had to pay more to produce, transport, and store their wares, which means passing that cost burden onto their customers. A plethora of international events, crises, and phenomena has produced steep inflation throughout much of the world, and no part of the supply chain has been spared these upticking costs.

Brands 397
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Custom Service in the Auto Transport Industry: Strategies to Improve Quality and Customer Satisfaction

CSM Magazine

Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. Customer service in the auto transport industry can be improved by implementing a customer-centric approach, offering clear communication, providing regular updates, and promptly addressing any concerns.

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How Transport for London became a pioneer in customer-led innovation

MyCustomer

Engagement Why Transport for London is a customer-led pioneer.

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Future Marketing: 3 Ways to Speak to Tomorrow’s Customer

Experience Investigators by 360Connext

A really interesting transportation example is Gogoro, which is part product, part service, and all kinds of awesome! While the media covered lots of impressive and sexy demos at CES, there were a few products receiving accolades for what the customer can actually do with them.

Marketing 250