Essential tool for HubSpot surveys

Question 1

How can I create a survey in HubSpot?

Answer

If you're looking to create a survey in HubSpot, using Survicate is a great option. Survicate is the highest-rated Hubspot survey tool on the market, and it makes creating a survey simple and easy. Our intuitive survey maker allows you to easily create a survey and embed it in your email campaigns. The best part of using Survicate is the ability to link survey responses to existing contact properties in your HubSpot CRM or create new ones. Additionally, for deeper analysis and insights, you can enrich your survey results with contact properties and use them as filters. With Survicate, you have all the tools you need to create a comprehensive and effective survey in HubSpot.

Question 2

Why choose Survicate over the built-in Hubspot surveys?

Answer

If you're looking to create surveys in Hubspot and gather valuable customer feedback, then Survicate is a great alternative to the built-in surveys within Hubspot. While Hubspot surveys may be sufficient for very basic use cases, Survicate is a dedicated and powerful survey tool specifically designed for small and medium businesses.With Survicate, you have the flexibility to create surveys that are tailored to specific customer segments or interactions, and gather more in-depth insights that can help you improve your service and customer experience. Additionally, the tool offers more advanced survey building and targeting options, more robust analytics and reporting capabilities, and the ability to integrate and enrich contact properties.In summary, if you're looking to level up your customer feedback game, choosing Survicate over the built-in surveys in Hubspot is a great choice.

Question 3

What kind of questions can I include in a survey using a Hubspot survey tool?

Answer

When creating a survey using a Hubspot survey tool like Survicate, you have a wide variety of question types to choose from. This allows you to gather comprehensive and detailed feedback from your customers. You can include multiple choice questions, open-ended questions, rating scales, and more.Additionally, Survicate allows you to set-up skip logic to ask different questions based on answers and use answers for personalization with answers and attributes piping. This means you can create a more personalized and targeted survey that provides valuable insights to improve your service and customer experience. With Survicate, you have all the tools you need to create a comprehensive and effective survey for your business in Hubspot.

Question 4

How can I send a survey to my customers using HubSpot?

Answer

It’s as easy as sending an email campaign or one-time off email to your customer list. The only thing that you need to do is to choose an email module corresponding to the survey you want to send. You can also simply paste a link to your survey in the email, but that option is less engaging - embedding the survey in Hubspot email leads to a higher response rate.

Question 5

Can I customize the look and feel of a survey in HubSpot?

Answer

Yes, you can customize both the design of your email module - so how the first question looks like in the email - as well as the survey landing page with follow up questions. The questionnaire can be fully customized to your brand identity with fonts, colours and in case you want to go wild, you can use custom CSS and basically alter everything you imagine.

Question 6

How can I view and analyze the results of a HubSpot survey?

Answer

Survicate offers an easy-to-use yet pretty powerful reporting module. You can access it by clicking the ‘Results’ tab on your survey. A great thing about Hubspot survey integration is that you can fetch your customer data from Hubspot to enrich results and find out how different segments of your contacts answered.

Question 7

How do I experience a Hubspot survey in email?

Answer

With Survicate Hubsopt surveys, the first question is embedded in the email, so you can give your first answer just by clicking one of the answers. That goes to the most popular question types - Net Promoter Score, Single select, scales, etc. Upon clicking, you are being redirected to a landing page where, depending on the survey logic, you can be asked a series of follow-up questions, shown a thank you screen or redirected to a landing page of the survey’s author’s choice. The best part - you don’t need to confirm your email, it’s being identified autmatically.

Question 8

How can I export the data from a HubSpot survey?

Answer

Press ‘Download’ in your survey ‘Results’ section and choose the file format. Alternatively, you can use Google Sheets integration and have your results sent in real time there. But the most exciting option of our Hubspot integration is to send responses back to Hubspot as contact properties and events, as you can build automation rules to close the feedback loop and act upon your customers’ responses.

Question 9

Can I run Hubspot polls with Survicate?

Answer

With Survicate, you can run quick surveys in the form of widgets embedded on your website or in your product. For that type of Hubspot survey, you can use our powerful targeting engine and precisely decide where to whom and when to ask for feedback. That approach makes collected feedback very contextual. Also, since targeted surveys have a very high response rate, oftentimes higher than 50%, it’s the fastest way to collect customer feedback. The best part - responses from those survey can be integrated into Hubspot too, and that goes even for anonymous website visitors.

Question 10

What are some popular use cases for using HubSpot surveys?

Answer

Popular use cases we see among customer using Survicate and Hubspot together are:

CSAT (Customer Satisfaction) Surveys: HubSpot Surveys can be used to gather feedback from customers about the quality of service or products they received. This feedback can be used to improve customer satisfaction and retention.
CES (Customer Effort Score) Surveys: HubSpot Surveys can be used to measure how easy it is for customers to use your product or service. This can help identify areas for improvement that can make it easier for customers to use your products and services, which can lead to increased customer satisfaction and loyalty.
NPS (Net Promoter Score) Surveys: HubSpot Surveys can be used to measure customer loyalty and predict business growth. NPS surveys ask customers how likely they are to recommend your company to others. The results of the survey can be used to identify key drivers of customer loyalty and to improve marketing and customer service efforts.
Lead Qualification and Scoring: HubSpot Surveys can be used to gather information from leads that can be used to qualify them as potential customers and score their level of interest in your product or service.
Sales Demo Feedback: HubSpot Surveys can be used to gather feedback from leads about the effectiveness of your sales demos. This feedback can be used to improve the effectiveness of your sales demos and increase conversions.
Lead Nurturing: HubSpot Surveys can be used to gather information from leads that can be used to customize follow-up communications and content.
Contact Database Enrichment: HubSpot Surveys can be used to gather additional information from contacts in your database that can be used to segment and personalize your communications.
Customer Onboarding Flows: HubSpot Surveys can be used to gather feedback from new customers about the effectiveness of your onboarding process.
Churn Feedback: HubSpot Surveys can be used to gather feedback from customers who have stopped using your product or service. This feedback can be used to identify the reasons for the churn and to improve the product or service.
Better Personalization of Email Communication: HubSpot Surveys can be used to gather information about customers that can be used to personalize email communications, such as their interests, preferences, and pain points.

Question 11

Can I run the Hubspot NPS survey with Survicate?

Answer

Yes, absolutely. The process is pretty much the same as for any type of survey. Something worth mentioning here is that Survicate offers a dedicated, reach analytics dashboard for the Net Promoter Score framework. That, used with Hubspot integration capability of enriching survey responses with contact properties, is a straightforward way to uncover deep insights about your promoters and detractors. And if you mix it with follow-up action in Hubspot triggered by survey responses, you get a continuous feedback loop engine.

Question 12

Why is Survicate a good choice as Hubspot NPS tool?

Answer

We’re going to be biased here, but Survicate offers by far the most profound integration with Hubspot among all survey and NPS tools. The level of flexibility of configuration doesn’t come with a complicated set-up, though - you can integrate Survicate and Hubspot with just a single click. Survicate integration is native, meaning you don’t need to use any middleware to get the desired results.

Question 13

Can I use Survicate for Hubspot customer satisfaction survey (CSAT)?

Answer

Yes, it is possible to run a CSAT survey with Survicate and integrate the results with HubSpot. The process is similar to running any other type of survey with Survicate. Additionally, Survicate offers a dedicated analytics dashboard for measuring customer satisfaction and tracking performance over time. By integrating the survey results with HubSpot, you can easily enrich contact profiles with survey data, and trigger follow-up actions based on the results, creating a continuous feedback loop to improve customer satisfaction.

Question 14

How can I set up lead scoring in HubSpot and use Survicate to gather feedback?

Answer

Setting up lead scoring in HubSpot is relatively straightforward. You can use a combination of demographic and firmographic data, as well as engagement data, such as website visits, email opens and clicks, and form submissions. One of the best ways to gather feedback and engagement data is by using a survey tool like Survicate.

Here are the basic steps for setting up lead scoring in HubSpot:

Set up your scoring criteria: Define the demographic, firmographic, and engagement data that you want to use to score leads.
Create custom properties: Create custom properties in HubSpot for the data that you want to use for scoring.
Create the lead score model: In HubSpot, navigate to Contacts > Lead Scoring, and create a new lead scoring model. This is where you'll define the scoring criteria and custom properties you've set up.
Assign a score: Assign a score to each of your criteria based on the importance of that data to your business.
Gather feedback through Survicate: Use Survicate surveys to gather feedback from your leads. You can use this feedback to enrich your lead profiles, and use it to score your leads based on their engagement and feedback.
Integrate Survicate with HubSpot: use the Integration feature between Survicate and HubSpot, you can automatically import the survey data into your lead profiles, and use it to update the lead scores.
Track and analyze lead scoring data: Use the analytics and reporting features in HubSpot to track the performance of your lead scoring model, and see how different criteria and survey feedback are impacting your lead scores.

Some best practices for using lead scoring in HubSpot:

Use a combination of demographic, firmographic, and engagement data to get a more comprehensive view of your leads.
Test different scoring criteria and weights to see what works best for your business.
Regularly update lead scores based on new data and feedback.
Use lead scoring data to segment leads and personalize your communication.
Use lead scoring data to prioritize which leads to pursue.

Examples of lead scoring in HubSpot:

A B2B software company might assign higher scores to leads that work in the technology industry, have a large number of employees, and visit the company's pricing page multiple times.
A B2C e-commerce company might assign higher scores to leads that have added items to their cart multiple times, and opened the company's abandoned cart emails.

Survicate can be a great tool for conducting surveys that provide more insights about leads engagement and interest which make lead scoring accurate in Hubspot.

Question 15

Do you offer any Hubspot survey templates?

Answer

We offer a range of professional survey templates for researching product experience, customer experience and for getting marketing insights. In each category you can find plenty of templates for different jobs to be done, for example for marketing we offer templates covering: message testing, brand studies, market research, website feedback, acquisition & traffic research, pricing & buying process, Content & communication, and lead generation. All of our survey templates can be used with Hubspot - send via email, launched in your product or on your website.

Question 16

Can I build a Hubspot custom survey with Survicate?

Answer

Yes, apart from offering a wide range of templates, you can easily build your own survey with our intuitive Hubspot survey maker. Survicate is the highest-rated software tool for ease of use and time to value so that you can expect a hassle-free experience. If you find it hard to come with ideas, you can use our question bank too. And if you need any help with the product or designing the whole process, our support team is available on the chat 24/5 - you can expect an answer in a matter of minutes, and they are ready to jump on a call with you right off the bat.

Question 17

Is Survicate a Hubspot free survey tool?

Answer

Survicate offers a free trial - you can learn more about it on our pricing page.

Question 18

How can I use Hubspot feedback survey to improve my service?

Answer

Collecting customer feedback is crucial for any business looking to improve its service and customer experience. One effective way to gather customer feedback is by using feedback surveys. Survicate is a powerful survey tool that can be easily integrated with HubSpot. The integration allows you to gather customer feedback and automatically import it into your HubSpot CRM, where you can use the data to segment and personalize your communications, and improve your service.

Here are the basic steps for using Survicate and HubSpot integration to gather customer feedback:

Create a feedback survey in Survicate: Use Survicate's survey builder to create a feedback survey that targets specific customer segments or interactions.
Distribute the survey: Share the survey with your customers through different channels (e.g. email, website, social media).
Collect the survey data: Survicate will automatically collect the survey data and store it in the Survicate dashboard.
Integrate Survicate with HubSpot: Use the integration feature between Survicate and HubSpot to import the survey data into your HubSpot CRM.
Analyze and use the data: Use the data to segment and personalize your communications, and improve your service.
Use the data to improve overall customer experience: use the feedback data to identify pain points and improve your service, product or overall customer experience.
Track progress over time: Use Survicate analytics and Hubspot Reports to track progress over time and make sure the feedback loop is continuous.
Implement the feedback: Use the feedback to improve your product, service, and customer experience.

In summary Survicate with Hubspot integration allows you to easily create, distribute and track customer feedback surveys, segment, personalize and track progress over time, it also allows you to use the feedback in order to improve service and products.

Question 19

Does Hubspot have a survey tool?

Answer

Yes, HubSpot does have a survey tool built-in its platform, however, it is worth considering using a specialized survey tool such as Survicate if you are looking to gain more in-depth insights and advance analytics capabilities.While HubSpot's survey tool has basic functionalities, Survicate offers a more powerful survey tool that is tailored to meet the needs of businesses looking to gather customer feedback and improve their service.Survicate provides more advanced survey building and targeting options, more analytics and reporting capabilities, and has the ability to integrate with other platforms like hubspot which allows you to seamlessly import survey data into your CRM and use it to segment and personalize your communications.With Survicate, you can create and distribute surveys in multiple channels, track progress over time, and use the data to make data-driven decisions for your business. This makes it a more comprehensive solution compared to the survey capabilities that come with HubSpot's platform.

Question 20

How is Survicate a better than Hubspot Survey Monkey integration?

Answer

Survicate is a powerful survey tool that offers several advantages over SurveyMonkey when used in conjunction with HubSpot.

Native integration: Survicate offers a native integration with HubSpot, which means that setting up the integration is as easy as a single click. This allows for a seamless transfer of survey data into the HubSpot CRM. In contrast, SurveyMonkey's integration with HubSpot is more complex and requires additional steps to set up.
Dedicated email template: Survicate offers a dedicated email template that can be easily customized to match your brand, and only requires copy and paste to use. This helps ensure a professional look and feel of your survey, while with SurveyMonkey it could be more time consuming to create.
Enrichment of survey responses with HubSpot contact properties: Survicate allows you to use the survey data to enrich your HubSpot contact properties. This means that you can use the survey data to segment and personalize your communications and better understand your customer. This feature is not possible with SurveyMonkey.
Sending responses back to HubSpot as contact properties: Survicate allows you to send survey responses back to HubSpot as contact properties. This means that you can track and analyze customer feedback over time, and use the data to improve your service and customer experience. This feature is not possible with SurveyMonkey without the use of a middleware.
With SurveyMonkey, respondent needs to submit the whole survey for responses to be saved. Suricate saves partial submission, so even with unfinished surveys, you get a piece of the data.

In summary Survicate is an advanced, powerful and easy to integrate survey tool that allows you to use the survey data in a more meaningful way. It's native integration, dedicated email templates and ability to enrich contact properties as well as sending data back to hubspot make it more suitable than SurveyMonkey for businesses using HubSpot CRM.

Question 21

How is Survicate better than Typeform Hubspot integration?

Answer

Survicate offers several advantages over Typeform when used in conjunction with HubSpot.

Native integration: Survicate offers a native integration with HubSpot, which means that setting up the integration is as easy as a single click. This allows for a seamless transfer of survey data into the HubSpot CRM. In contrast, Typeform's integration with HubSpot requires additional steps to set up and could be more complicated.
Dedicated email template: Survicate offers a dedicated email template that can be easily customized to match your brand, and only requires copy and paste to use. This helps ensure a professional look and feel of your survey, while with Typeform it could be more time consuming to create.
Enrichment of survey responses with HubSpot contact properties: Survicate allows you to use the survey data to enrich your HubSpot contact properties. This means that you can use the survey data to segment and personalize your communications and better understand your customer. This feature is not possible with Typeform
Email Confirmation: Respondents don't need to confirm their email address in the survey, as Survicate identifies them automatically. This means that survey responses will automatically be linked to the correct customer profile and eliminates the need for additional steps.
Saving partially submitted survey results: Survicate saves partially submitted survey results, so the whole survey doesn't need to be submitted fully to save partial responses. This means that respondents can save their progress and come back later to complete the survey, and the data collected so far won't be lost. Typeform does not have this feature and in case the respondent doesn't submit the form fully data will be lost.

In summary Survicate is an advanced, powerful and easy to integrate survey tool that allows you to use the survey data in a more meaningful way. Its native integration, dedicated email templates, automatic email confirmation, ability to enrich contact properties and saving partially submitted survey results make it more suitable than Typeform for businesses using HubSpot CRM.

Question 22

How is Survicate better than Google Forms Hubspot integration?

Answer

When it comes to gathering customer feedback and integrating it with HubSpot, using Survicate offers several advantages over Google Forms.

Native integration: Survicate offers a native integration with Hubspot, which allows for a smooth transfer of survey data into the CRM and eliminates the need for additional steps or middleware to connect the two platforms. Google Forms, on the other hand, does not have a native integration with HubSpot and would require additional steps to connect the two platforms.
Advanced survey building and targeting options: Survicate offers more advanced survey building and targeting options that allow you to create surveys tailored to specific customer segments or interactions, and gather more in-depth insights. In contrast, Google Forms is a very basic survey tool that may not provide the level of detail and granularity that your business requires.
Analytics and reporting capabilities: Survicate provides more robust analytics and reporting capabilities to track and analyze customer feedback over time. Google Forms, on the other hand, has more limited analytics and reporting capabilities.
Enrichment of survey responses with HubSpot contact properties: Survicate allows you to use the survey data to enrich your HubSpot contact properties. This means that you can use the survey data to segment and personalize your communications and better understand your customer. This feature is not possible with Google Forms.
Saving partially submitted survey results: Survicate saves partially submitted survey results, so the whole survey doesn't need to be submitted fully to save partial responses. This means that respondents can save their progress and come back later to complete the survey, and the data collected so far won't be lost. Google Forms does not have this feature and in case the respondent doesn't submit the form fully data will be lost.

In summary, while Google Forms may be a useful tool for basic surveys and data collection, it is not recommended for serious customer research and integration with other platforms like Hubspot. Survicate offers more advanced features, such as native integration, advanced survey building and targeting options, more robust analytics and reporting capabilities, the ability to enrich contact properties, and saving partially submitted survey results. These features make Survicate a more suitable option for businesses looking to gather customer feedback and use it to improve their service and customer experience.

Question 23

How is Survicate better than Qualtrics Hubspot integration?

Answer

When it comes to gathering customer feedback and integrating it with HubSpot, using Survicate offers several advantages over Qualtrics.

Integration Complexity: Integrating Qualtrics with Hubspot can be a more complex process, as it requires additional steps and configuration to establish the connection. In contrast, Survicate offers a native integration that makes it simple and straightforward to connect the two platforms.
Email Confirmation: Respondents need to confirm their email address in Qualtrics survey, this could be a pain for the respondents. This means that survey responses are not automatically linked to the correct customer profile, and this could be a source of frustration for customers. Survicate, on the other hand, identifies the respondent automatically without need of email confirmation.
Intuitive and Lightweight: Qualtrics is a powerful tool, but for most type of research that Hubspot users do, it is an overkill. Survicate is an intuitive and lightweight survey tool that allows you to easily create, distribute and track customer feedback surveys, and use the data to make data-driven decisions for your business.

In summary, while Qualtrics is a powerful survey tool, it might be overkill and too complex for most type of research that Hubspot users do. It also requires email confirmation which could be a pain for respondents. Survicate is a more intuitive, lightweight and user-friendly survey tool that allows you to use the survey data in a more meaningful way, and it is a more suitable option for businesses looking to gather customer feedback and use it to improve their service and customer experience.

Question 24

Question 25

Essential tool for HubSpot surveys

Send surveys with HubSpot’s Top Customer Service App

Collect feedback from HubSpot contacts in one click

Enrich HubSpot contacts with insights

Turn customer feedback into action

Reach your customers wherever they are

What people say about
Survicate

Why companies switch
to Survicate?

We’re here to support you
along the way

Essential tool for HubSpot surveys

Send surveys with HubSpot’s Top Customer Service App

Collect feedback from HubSpot contacts in one click

Enrich HubSpot contacts with insights

Turn customer feedback into action

Reach your customers wherever they are

What people say aboutSurvicate

Why companies switch to Survicate?

How can I create a survey in HubSpot?

Why choose Survicate over the built-in Hubspot surveys?

What kind of questions can I include in a survey using a Hubspot survey tool?

How can I send a survey to my customers using HubSpot?

Can I customize the look and feel of a survey in HubSpot?

How can I view and analyze the results of a HubSpot survey?

How do I experience a Hubspot survey in email?

How can I export the data from a HubSpot survey?

Can I run Hubspot polls with Survicate?

What are some popular use cases for using HubSpot surveys?

Can I run the Hubspot NPS survey with Survicate?

Why is Survicate a good choice as Hubspot NPS tool?

Can I use Survicate for Hubspot customer satisfaction survey (CSAT)?

How can I set up lead scoring in HubSpot and use Survicate to gather feedback?

Do you offer any Hubspot survey templates?

Can I build a Hubspot custom survey with Survicate?

Is Survicate a Hubspot free survey tool?

How can I use Hubspot feedback survey to improve my service?

Does Hubspot have a survey tool?

How is Survicate a better than Hubspot Survey Monkey integration?

How is Survicate better than Typeform Hubspot integration?

How is Survicate better than Google Forms Hubspot integration?

How is Survicate better than Qualtrics Hubspot integration?

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What people say about
Survicate

Why companies switch
to Survicate?

We’re here to support you
along the way