Trending Articles

Social Media is Bad for Customer Service

Bill Quiseng

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not.

Are You Prioritizing Patient Experience?


If the constantly changing state of the healthcare industry has left you reeling, you’re not alone. There’s no doubt about it: The pandemic has been a major stressor for the healthcare community. But, in many ways, it has only accelerated shifts that were already inevitable.

2021 130

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference

Experience Investigators by 360Connext

Customer experience leaders often talk with confidence about their Voice of the Customer (VoC) programs. They boast about how often they survey customers, collect feedback via fancy technologies, and produce reports with color-coded graphs.

2021 162

4 Reasons why your Customer Service Needs to be a Profit Generator


Is customer service a cost center or a profit center? If you answered ‘cost center’, right now is the perfect time to challenge that assumption. Read on to learn four reasons why this is the case – and how to make the shift within your company.

2021 109

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

How Technology Can Help Humanize Customer Support

Team Support

The current marketing environment has changed drastically. Customers are often in need of assistance and expect smooth interactions with the company.

2021 85

More Trending

Want Stronger Employee Engagement? Engage Their Families

The DiJulius Group

5 Quick Tips to Help you Make Price Irrelevant 1. Customer Service Feature Story The foundation of every great culture is built on strong leaders who constantly recognize their employees’ contributions. However, when Dave Timmons was the SVP at Bank of America, he took it to another level.

2021 65

Alida Sets out to Become the Most Partner-Friendly SaaS Company


If your company provides CX solutions, research & insights services, marketing services, or a technology platform, there are two things you need to know about Alida. Customer Experience Tech Industry

2021 130

Three Powerful Tips for Effective CX Communication

Daniel Group

Communicate with Me Now! Three Powerful Tips for Effective CX Communication. Are you ready to give customers what they want from you? This is the second installment of our four-part series that focuses on this question.

2021 79

Your Key to Success: Outbound and Inbound Telemarketing

Magellan Solutions

Knowledge is power, and the more you know about Outbound and Inbound Telemarketing, the more success it can bring you. If we look at the latest trends in marketing strategy, we may see a gradual evolution from traditional marketing. .

2021 52

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Creating a Customer-Centric Culture That Aligns Employees With Customers

Integrity Solutions

Building a customer-centric culture is more challenging than you might initially think. But every organization has the ability to build a strong customer-centric culture- and it doesn’t have to be complex. The business environment is never static.

2021 55

Alida Activate Spring Masterclass

Kerry Bodine

I’m super excited to be part of Alida ’s Activate Spring Masterclass on May 6 from 1 – 5pm ET. This is your chance to understand how you can quantify the value of customers’ experiences in your business.

2021 68

Here’s How to Get Your Customers to Say, “I’ll Be Back!”


Many companies think they have to compare themselves to their competition. They want to know what the competition is doing that they are not. And when they figure it out, you know what they do? They copy them. It’s not a bad idea to do that, but it’s not the best idea either.

2021 69

Get Ready to Shift CX into High Gear with Cyara Call Explorer


Today marks a momentous occasion in the world of test automation. There’s a new on-ramp into the fast-lane that will help navigate you straight toward flawless customer experiences!

2021 78

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

What are the Main Advantages of Using CRM Software?

CSM Magazine

CRM stands for Customer Relationship Management. CRM software provides users with access to a range of technologies that track and report metrics related to customer interactions, sales, productivity, and much more.

2021 52

Creating a Customer Service Revolution

The DiJulius Group

Creating a Customer Service Revolution What does it take to create a world-class customer experience?

2021 52

5 Rules for Successfully Managing Your Company Politics

Beyond Philosophy

There is a surprising lack of literature on company politics. For such an important topic that can be awkward for people, it seems there should be books, podcasts, training, and everything else on it. Today I am going to do my part on being some of the change I want to see in the world.

2021 78

5 Top Customer Service Articles For the Week of April 12, 2021


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Overpromise by Josh Linkner.

2021 61

Measuring Up: Choosing the Right Score for Your Community

Speaker: Nichole Devolites, Director of Customer Experience at SecureAuth

On Tuesday, April 20th at 12 PM EDT as Nichole Devolites will share an exclusive webinar on the top three scoring systems (NPS, CSAT, and CES) and what they are used for. Register today for the webinar!

Customer Service Strategies: How to Increase Customer Loyalty

Advantage Communications

Did you know that acquiring a new customer can cost five times more than retaining an existing customer? In fact, there’s not many more important things for the growth and profitability of your organization than customer loyalty. Customer Service Trends

2021 60

Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands

CSM Magazine

The collaboration will deliver faster time to benefit in an era of unprecedented change in fashion retail. .

2021 52

While problems may be beyond your control, problem resolution is not

Customer Enthusiast

On February 27 of this year, I placed an online order for a Husky 52” mobile workbench from The Home Depot. I chose to have the product delivered to a local store for pickup to avoid the $79 delivery fee.

2021 59

Top 6 User Engagement Metrics to Track


Engaging your customers is the key to lowering churn and leaving no client behind. Knowing the user engagement metrics that matter for your business can help improve your performance. Here are six top KPI categories to track: License utilization. Product adoption rate. Stakeholder engagement.

2021 62

Customer Engagement Is a Two-Way Street

Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.

Amazing Business Radio: Ali Rayl


Great CX Drives Trust & Engagement. How Customer Support Tools Can Impact Your Internal and External Customers. Shep Hyken interviews Ali Ray, VP of Customer Experience at Slack. They discuss how customer support tools can positively impact the customer experience.

2021 58

CS Career Guide: Customer Success Job Titles, Descriptions, & Salary


With Customer Success being one of the top emerging departments in software companies around the globe, you might be considering a career in this industry, but you also might be wondering which role is right for you. .

2021 56

Preparing For Life After COVID-19 – Starting With Your Employees

CSM Magazine

The global pandemic has changed the way we live, work and do business. Ross Daniels at Calabrio believes now is the time for organisations to plan their pandemic escape route. Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors.

2021 52

Relieve administrative responsibilities and focus on CX and business success


Talkdesk offers advanced administrative services to help customers optimize their contact center. We continue to work closely with our customers to improve Customer Experience (CX) and achieve greater revenue.

2021 54

Frontline Call Center Partners with VBurchett Consulting to Improve Patients' Experiences

Frontline Call Center and VBurchett Consulting are joining forces in modern patient care with a new patient engagement center that utilizes telemedicine.