Trending Articles

68 Customer Support Email Address Name Ideas

CX Accelerator

Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. If you have to, this means you have a problem or an unanswered question. You can’t find the answer in the knowledge base on the company website, instruction book or the FAQs.

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The Employee Experience Maturity Path: How Does EX Improvement Impact Customer Behavior?

InMoment XI

This article was originally posted on Sacagawea, a knowledgeable young Shoshone woman, successfully guided Lewis & Clark through the Louisiana Purchase territory, all the way to the Pacific Ocean.

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Q&A with Wondrium: The 3 pillars of CX success


We recently sat down with Susan White Frazier, Director of Market Research at Wondrium (formerly known as The Great Courses Plus), a subscription video streaming service with thousands of courses, documentaries, and nonfiction series, to learn how they are monitoring and encouraging positive customer experience within the entire Wondrium ecosystem.

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Customer Experience Strategy: Do You Conquer or Collaborate? | #Leadership #CX

Kate Nasser

Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration.

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How to Supercharge Your Customer Feedback Strategies with Messaging

When customers communicate with companies, they choose the channel for quickest response, even if it’s not their preferred channel. Read about this disconnect, the preference for human-assisted channels, and how messaging improves customer experience.

Sharing our gratitude as Solvvy officially joins Zoom


Gratitude. It’s been a hallmark of our culture here at Solvvy these last few years and today is a day we have so much to be especially grateful for!

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More Trending

Why You Need More than CRM Features for Customer Success


Customer relationship management software is great for sales, but it isn’t a substitute for a customer success platform. In this blog, we’ll talk about why CRM features alone aren’t sufficient for an effective CS strategy.

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Best Employee Experience Practices to Attract and Retain Top Talent


Disengaged employees can cost organizations up to $550 billion per year. Despite that, most companies today fail to create a fulfilling work culture and empower their employees to do their best work.

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How to Use Customer Effort Score (CES)?

Zonka Feedback

Customer Service is one of the most important aspects of the overall Customer Experience. Customer service experiences influence the direct growth of brands. Therefore, it is critical to discover factors that are important for your customers to perceive service experiences as good.

Contact Center Wrap-Up—Where the Rubber Meets the Road


Contact Center Wrap-Up—Where the Rubber Meets the Road. Marissa Feigen. Mon, 05/23/2022 - 12:58. Customer experience (CX) is the new marketing battleground.

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Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

5 Frustrations Customers Have with Help Desks

Return Customer

Research by Deloitte and Touche reported that businesses that prioritize customers are a whopping 60% more profitable than those that don’t. And that 1 in 4 customers would pay 10% more just for better customer service as per ShepHyken’s 2021 Achieving Customer Amazement Report.

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Hotel Guest Questionnaire: A Complete Guide (Template Included)


Are you a hotelier looking to elevate guest satisfaction at your property? Do you want to deliver a memorable experience to your guests through personalization and stellar customer service? Say no more! A hotel guest questionnaire is just what you need.

Don’t Miss Leads After Hours or on the Weekends.

Call Experts

After hours and helpdesk support are two of the most critical business processes for companies. As the first point of contact, a contact center answers for your customers and prospects 24-7. It’s essential to ensure that you never miss an opportunity to grow your business.

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Global Accessibility Awareness Day 2022: What’s Changed In Our Four Years Covering This Space

Forrester Digital Transformation

On Global Accessibility Awareness Day this year, learn what’s changed in digital accessibility over the past four years. Read more. Accessible Design customer experience experience design (XD) user experience (UX) promoted

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Should Loyalty Metrics Be Reassessed Post-Pandemic?

Two years later, CX pros wonder how the pandemic has changed customer expectations, and how their CX measurements should accommodate these changes. To find the answers we analyzed VOC data from a variety of industries. Download this eBook and learn what we discovered!

Are You Really Confused? How You Describe Yourself is Not Seen By Others

Beyond Philosophy

Many organizations are trying to figure out how to win the hearts and minds of customers. Unfortunately, they are not like to find the answers in the ways they have grouped customers in to segments.

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Webhelp Chosen by The Sandbox to Help Design the Future of Metaverse Community Engagement

CSM Magazine

Leading global provider of customer experience (CX) and business solutions, Webhelp , has been chosen by The Sandbox , a leading decentralized gaming virtual world and a subsidiary of Animoca Brands , as a partner to help build community engagement both inside and outside the game environment.

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Gamification in the Wild: Giving back to build Brand Loyalty


We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano ( ). This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league.

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Webinar Q&A Recap: You Already Have a Customer Community – Are You Cultivating It?

Education Services Group

Speaker: Jay Nathan , Chief Customer Officer of Higher Logic & Co- Founder of Gain Grow Retain .

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A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

CATI Interview Alternative for Automotive Market Research: Online survey software


What are CATI interviews? CATI interview (Computer Aided Telephone Interview) is a surveying approach where an agent or interviewer carries out surveys over phone calls.

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Amazing Business Radio: Michel Falcon

Shep Hyken

Bridging the Gap between Company Culture and Customer Service. Investing in Customer Service. Shep Hyken interviews Michel Falcon, keynote speaker, owner of Brasa Peruvian Kitchen , and author of People-First Culture: Build a Lasting Company By Shifting Your Focus From Profits to People.

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Are You Really Confused? How You Describe Yourself is Not Seen By Others

Beyond Philosophy

Verint is an expert in the Voice of Customer and have been for over 25 years. Their Verint on the Engagement Capacity Gap report is essential reading for experience professionals today.

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How Higher Education Suffers Without Digital Student Engagement


Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students have learned to expect service when, where, and how they want it.

2022 52

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

Overcoming Fear and Loathing of the U.S. Healthcare Open Enrollment Season


Open enrollment season. These words are enough to create fear and loathing in the hearts of U.S. health insurer employees. Those affected range from vice presidents of contact centers and the customer experience (CX) to the workers who interact with consumers via phone, chat, and other channels.

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May 23 – Customer Success Jobs


Role: Director of Customer Success – North America Location: New York, NY, US (On-site) Organization: Leapsome As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates.

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Is It Okay to Call a Customer or Employee Honey??

Shep Hyken

Just the other night, my wife and I joined some friends for a nice dinner. The server, who may still have been in high school, was taking our order. She looked at my wife and asked, “Honey, what would you like?” .

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100+ Restaurant Survey Questions for Guest Feedback


Restaurant survey questions help you gain valuable feedback that can be used to make impactful decisions across menu design, customer service, and operations. In this article, we’ve listed the best restaurant survey questions you can include in your restaurant feedback survey questionnaire.

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How to Make Every Survey a Top Customer Experience!

We’ve all had surveys that we’d rather forget, but surveys are a critical element of your overall customer experience. Download this eBook and get the four key elements of a brand-building survey program. Use these tenets to help your surveys deepen your customer’s relationship with your brand.