The Reasons Behind Tesla’s High Net Promoter Score
Retently
MARCH 29, 2023
Tesla currently holds a satisfaction rating of 96 , outscoring every other car manufacturer company in Net Promoter Score® ratings.
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Alida Empowered: Trusting Employees to Live Their Truth
Alida
MARCH 28, 2023
Employee experience is the beating heart of any company and must be prioritized to build a winning culture. The result: fully engaged employees taking great care of their clients. From the CEO Alida Empowered
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8 Proven Customer Experience Tactics For Boosting Podcast Results
Doing CX Right
MARCH 25, 2023
Improve your podcast engagement and attract loyal listeners who return & tell others. Read & apply simple customer experience tactics now. The post 8 Proven Customer Experience Tactics For Boosting Podcast Results appeared first on Doing CX Right.
5 Ways to Supercharge Your Email Marketing with AI
Blueshift
MARCH 29, 2023
It’s no secret that AI is shaping marketing this year. With the launch of ChatGPT, AI has been at the center of many of our conversations, particularly in marketing.
The 2023 Customer Experience Management Value Index
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Where do you stand?: Five hot topics of debate in Customer Success
ChurnZero
MARCH 24, 2023
The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion.
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CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
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AI in the Practical World
TechSee
MARCH 28, 2023
A few days ago, we hosted a webinar on the topic of Generative AI, Hype or Practical? We were joined by two of our senior technology experts, Hagai Ben Avi, VP of Integrated Solutions) and Renan Schilman, (VP of R&D). Couldn’t make the entire webinar?
The Flywheel of AI and Data: Propelling Next-Gen Marketing with Personalization
Blueshift
MARCH 23, 2023
Personalization has been an undisputed element of digital marketing effectiveness with proven ROI.
Where do you stand?: Five hot topics of debate in Customer Success
ChurnZero
MARCH 24, 2023
The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion.
How to Leverage the Top CX Trends of 2023
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Customers Don’t Care About the Details; They Care About the Destination
ShepHyken
MARCH 28, 2023
On a recent flight, the captain of the airplane announced over the PA system what time we would arrive at our destination. That would have been enough to make most people happy. However, he continued his announcement with a three-minute-plus speech.
Consistently World-Class CX Across Locations Starts With Supporting Your Employees
The DiJulius Group
MARCH 27, 2023
The highest level of customer experience goes hand in hand with customer retention. Admittedly this might sound like a no-brainer.
How to create the best customer experience in 2023
Method:CRM
MARCH 28, 2023
In 2023, customer experience is going to play a bigger role in businesses than ever before. To stay ahead of the curve and create a good customer experience, companies need a clear customer-centric strategy. This blog dives into some of the ways you can provide the best customer experience.
4 tips to mature your VoC programme
Thematic
MARCH 27, 2023
As part of my job, I work with organisations and help them improve and mature their Voice of Customer (VoC) programmes. This is so they can better understand and continuously improve customer experiences (CX) and ultimately drive business performance.
How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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Four customer engagement strategies for SaaS companies
ChurnZero
MARCH 28, 2023
Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff.
Why Isn't Customer Service Improving?
Innovative CX
MARCH 24, 2023
Despite what industry experts may profess, customer service isn’t getting any better. While customers expect immediate answers to their inquiries, efficient order processing and fast shipping, there’s no indication that fulfilling these expectations is improving customer service.
The ultimate guide to business development in 2023
BirdEye
MARCH 24, 2023
In today’s fast-paced, ever-changing business landscape, staying ahead of the game requires more than just a good idea and a solid product. To succeed, businesses must have a comprehensive and strategic approach to business development.
Microsoft Copilot: Is This the Latest Disruptive AI Capability for Customer Service?
CSM Magazine
MARCH 27, 2023
Microsoft recently announced the launch of Copilot, a new tool that is set to bring massive productivity gains for professionals across the globe using its Office 365 application suite.
Is Your CX Program Delivering the Results You Had Hoped?
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Top 10 Ways To Boost Contact Center Efficiency & Productivity
Playvox
MARCH 27, 2023
Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. The key to maintaining peak performance is to continuously optimize productivity and streamline operations.
Elevating Your Customer Experience Strategy
Topdown
MARCH 27, 2023
The customer experience is one of the most important aspects of an organization. In some cases, the customer experience is even more important than the products being offered. This is especially the case in any service industry in which the customer experience essentially is the product.
Critical errors! 5 rules guaranteed to ensure your failure
Beyond Philosophy
MARCH 30, 2023
A sure way to fail in your efforts to reach your target customers is not to understand how things work where they are. Some hilarious examples are in this article, “ 11 of the Biggest Brand Blunders.
How to use social media engagement for more leads
BirdEye
MARCH 29, 2023
“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does this sound like you? Does generating leads and building a more prominent brand for your business through social media seem challenging?
5 Ways to Supercharge Your CX Strategy
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution
CSM Magazine
MARCH 27, 2023
Calabrio , the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform.
A message to our customers: This is the New Era of Customer Experience – Feedbackly 3.0
Feedbackly
MARCH 23, 2023
Feedbackly began with a mission to help businesses truly understand their customers and improve their experiences through valuable customer feedback. We’ve turned that mission into a reality with our powerful customer experience management platform and pioneering within Emotional Experience.
Answering Service for Small Businesses Brings Value
Call Experts
MARCH 24, 2023
Today, the average small business owner has to do everything, which is why an answering service for small businesses can be valuable. With a wealth of online tools, owners have more options than ever. You can increase productivity while cutting costs by outsourcing business processes.
What Is Agile Finance? An Expert Guide
Circular Edge
MARCH 28, 2023
Blog Credit: Kristina Russo, March 16, 2023 | (What Is Agile Finance? An Expert Guide| NetSuite) Today’s business environment is fast paced, hypercompetitive and constantly changing. It’s no place for the rearview-mirror finance and accounting processes of old.
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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