InMoment XI

OCTOBER 14, 2024

A hospital sends comprehensive feedback surveys to patients every time they are discharged. However, the hospital fails to follow up with them properly or take their feedback into account. Initially, patients take the time to complete these surveys and offer their honest thoughts. Design personalized surveys.

2024 195

2024 Hospitality Feedback Healthcare 195

ShepHyken

DECEMBER 4, 2023

Top Takeaways: The hospitality mentality is a mindset that focuses on treating every customer as a valued guest, going beyond their expectations, and providing exceptional service. ” “The idea behind having a hospitality mindset is to look beyond the dollar amount customers bring into the business. They can go elsewhere.

Hospitality 110

Hospitality Tourism Guest Experience Books 110

ShepHyken

JUNE 2, 2025

How does a hospitality mindset improve customer service across different industries? Top Takeaways The hospitality mentality is not just for hotels and restaurants. Quotes: “Good old-fashioned customer service is just good old-fashioned hospitality. In what ways does an employee’s mood affect customer interactions?

Hospitality 92

Hospitality Loyalty Programs Fashion Hotels 92

InMoment XI

OCTOBER 25, 2024

Ensure your staff understands the importance of consistency, attentiveness, and hospitality. Try the ROI calculator below and see the impact for yourself! Calculate your business’ ROI using InMoment’s reputation management tools. Train Employees Training employees to provide excellent customer service makes a huge difference.

Feedback 195

Feedback Management Social Media 2024 195

CSM Magazine

MAY 20, 2025

In the fast-moving hospitality industry, the customer experience has transcended traditional notions of service. As we move through 2025, several key trends are reshaping how hospitality businesses approach customer experience.

Hospitality 52

Hospitality Customer Experience Hotels Tourism 52

Customer Bliss

NOVEMBER 6, 2018

Jude Children’s Research Hospital which I visited a few weeks ago. Jude Children’s Research Hospital. Jude Children’s Research Hospital, visit stjude.org. . What I’m going to actually show you is some video footage of their customer room and the anthropologists who work there. To learn more about St.

Hospitality 190

Hospitality Chief Customer Officer Feedback Customers 190

InMoment XI

OCTOBER 31, 2024

Here are two examples from the retail and hospitality sectors that demonstrate the impact of tracking these KPIs. Hospitality Call Center Mark is looking to stay at a hotel for the weekend during his business trip. Leverage self-service options like chatbots to help customers resolve simpler issues on their own.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

InMoment XI

DECEMBER 13, 2021

And this isn’t the first time we’ve been ranked on this list. In fact, InMoment has endured the test of time to be ranked on this report regularly over the past two decades.

Marketing 370

Marketing Automotive Hospitality Social Media 370

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With travel consumers exposed to seemingly limitless hospitality solutions, providing an exceptional guest experience helps differentiate your brand from competitors.

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

InMoment XI

JANUARY 18, 2022

InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across North America from 11 different industries including retail, financial services, entertainment, grocery, healthcare, hospitality, insurance, restaurants, and more.

2022 370

2022 Measurement Entertainment Hospitality 370

TechSee

JULY 20, 2021

In the medical technology field, manufacturers must provide medical device support for their products across a wide range of settings, including hospitals, urgent care centers, physicians’ offices, nursing homes, mobile units, and even individual homes. for hospitals with low patient ratings. Scheduling challenges. And for good reason.

Healthcare 207

Healthcare Hospitality Call Center 2016 207

InMoment XI

DECEMBER 5, 2024

Fill out the calculator below to see the return on investment you could get from utilizing InMoment’s reputation management tools: Calculate your business’s ROI using InMoment’s reputation management tools.

Management 195

Management 2024 Financial Social Media 195

InMoment XI

SEPTEMBER 16, 2024

For instance, a hospital could have world-class medical staff delivering high-quality care. Hospitals and Clinics In hospitals and clinics, the medical staff gathers feedback from inpatients and outpatients to see what steps in the patient journey need improvement. I found that I’d been billed for services I never received!

Feedback 195

Feedback Healthcare Hospitality Consulting 195

InMoment XI

DECEMBER 17, 2024

Fill out the calculator below to see the ROI you could get from utilizing InMoments customer experience platform: Calculate your business’s ROI using InMoment’s VoC tools.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Customer Bliss

MARCH 5, 2019

Ah, the hospital gown. They work at understanding the emotions that are native to certain customer experiences, such as wearing that gown at a hospital or doctor visit. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

ShepHyken

APRIL 8, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality? What lessons can businesses learn from the hospitality industry? Top Takeaways The hospitality mentality” is about the attitude and warmth that staff bring to their roles in serving customers.

Hospitality 83

Hospitality Customer Experience Exceptional Customer Service Connections 83

InMoment XI

NOVEMBER 7, 2024

Hospitality: Sending personalized booking confirmations and pre-arrival checklists for a smoother guest experience. Financial Services: Proactive notifications alert customers to unusual account activity or personalized tips to improve financial wellness.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

GetFeedback

NOVEMBER 25, 2019

Hospitals: 76%. Fixed-Line Telephone Service: 70%. Food Manufacturing: 82%. Full-Service Restaurants: 81%. Gasoline Stations: 74%. Health and Personal Care Stores: 77%. Health Insurance: 73%. Hotels: 76%. Household Appliances: 80%. Internet Investment Services: 79%. Internet News and Opinion: 75%. Internet Retail: 80%.

Customer Satisfaction 293

Customer Satisfaction Apparel Wireless Insurance 293

InMoment XI

DECEMBER 10, 2024

Fill out the calculator below to reveal how much ROI you can get from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s VoC tools.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

ShepHyken

DECEMBER 9, 2024

“Nice to have” industries like online retailers, hospitality, and airlines must invest more in experience to establish trust and loyalty with their customers. High customer expectations and the ability to switch to competitors easily mean companies must work even harder to keep their consumers happy.

Feedback 76

Feedback 2025 Airlines Hospitality 76

Bill Quiseng

JUNE 28, 2023

These “Profits over People” traditionalists care about their hospital’s labor, research, and equipment costs, Medicare reimbursements, pharmaceutical companies’ payments in cash and in-kind gifts, and their patients’ payments more than they do their patients. Patients don’t care how big the hospital is.

Healthcare 162

Healthcare Hospitality Social Media Financial 162

ShepHyken

NOVEMBER 3, 2021

While he’s in the hospitality industry, this could apply to any type of business. I think you’ll agree that you don’t have to be in the hotel or hospitality industry to benefit from answering these questions. One of our faithful subscribers sent in a question. It could be an isolated incident, which is easy to fix.

Hospitality 169

Hospitality Hotels Customer Experience Customer Service Training 169

CSM Magazine

MARCH 17, 2025

Its a phrase we’ve all heard, but in the hospitality world, sticking to this mantra is becoming increasingly challenging. A Balanced Approach to Hospitality Not all industry experts believe in abandoning the customer is always right philosophy. The customer is always right. How does your restaurant handle demanding customers?

Hospitality 52

Hospitality Social Media Guest Experience Presentation 52

Customer Bliss

MAY 16, 2018

Union Square Hospitality Group leads by example. Danny Meyer who runs the Union Square Hospitality Group proves how companies with business practices and employees that deliver values-based and human experiences significantly beat the S&P 500.

Customer Service 201

Customer Service Hospitality Leadership Customers 201

Customer Bliss

NOVEMBER 26, 2019

Would you roll your mom into a hospital hallway and then leave her there? In healthcare, for example, when the emotional toll gets high, many hospitals practices support system called “Code Lavender.” And that’s not uncommon in a variety of industries. Do you honor your customers’ dignity? Of course not.

Hospitality 254

Hospitality Chief Customer Officer Hotels Healthcare 254

InMoment XI

DECEMBER 18, 2024

Fill out the calculator below to see how much ROI your organization could realize from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s conversational intelligence tools.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

InMoment XI

JUNE 7, 2024

REPORT Hospitality Reputation Benchmarks Report 2024 InMoment’s 2024 Hospitality Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the hospitality and restaurant industries — and how these reviews reflect the experiences patients want to have.

Hotels 195

Hotels Management Social Media Hospitality 195

ShepHyken

MAY 26, 2025

Plus, Shep and Ray talk about Will Guidaras concept of “unreasonable hospitality” that can be applied to all businesses, in every industry. Businesses can set themselves apart by making little improvements in each interaction that add up to an unforgettable experience for customers.

Brands 83

Brands Customer Experience Hospitality Loyalty 83

CSM Magazine

MAY 14, 2025

Dennis Snow Who he is : Former Disney veteran with over 20 years of experience What he shares : Simple, powerful service lessons based on Disneys customer-first mindset Dennis helps companies create magical experiences by empowering employees and building consistent service systems.

2025 52

2025 Customer Service Hospitality Omnichannel 52

Beyond Philosophy

FEBRUARY 10, 2020

For example, we did work with Memorial Herman Hospital System in Houston many years ago that wanted to improve their patient experience. Now that we had revealed the actual unmet need, the hospital system could address it. However, hidden unmet needs exist that are far more realistic that we can address.

2020 172

2020 Hospitality Return on Investment Telecommunications 172

InMoment XI

OCTOBER 24, 2024

Hospitality: Using a customer engagement platform, hotels and restaurants can streamline reservations, respond to guest messages, and manage personalized offers. E-commerce: E-commerce companies use customer engagement platforms to manage customer service, send personalized product recommendations, and automate follow-ups after purchases.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

Experience Investigators by 360Connext

JANUARY 12, 2015

Recognizing my unique situation and offering a little hospitality during a business trip earned my loyalty like nothing else could! Realizing I never rented a car because the client was across the street, the hotel front desk person offered to pick me up from the airport each month so I wouldn’t have to take a cab. Say thank you.

Loyalty 291

Loyalty Hotels Hospitality Loyalty Programs 291

InMoment XI

NOVEMBER 13, 2024

It also informs strategies that better meet customer needs, reducing their chances of choosing competitors. Calculate your business’s ROI using InMoment’s VoC tools.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

eglobalis

JUNE 3, 2025

In Japan , the concept of “omotenashi” (selfless hospitality) in companies like ANA (All Nippon Airways) and Toyota unifies these functions, ensuring that each contact pointwhether at the call center, service workshop, or dealership consultationoperates as a seamless continuum of respect and anticipation.

Customer Success 390

Customer Success Net Promoter Score NPS Airlines 390

ShepHyken

MARCH 8, 2021

My Comment: If you’ve been following me, you know that I’m a big believer in the hospitality mentality. It doesn’t matter what type of business you are in, any company can learn from the hotel and restaurant industries, where a lack of hospitality could send you toward going out of business. pandemic).

2021 148

2021 Article Customer Service Airlines 148

Customer Bliss

MAY 31, 2019

“Start by being humble and you will inspire your team to be humble,” says Denis Drossart , global vice president of Culture & Experience at Selina , about leadership behaviors enforced within this lifestyle, travel and hospitality brand. Define Your Purpose and Value.

Hospitality 196

Hospitality Customer Experience Leadership Culture 196

CSM Magazine

FEBRUARY 6, 2025

Networking Opportunities: Programs featuring connections with alumni in industries known for customer service (like retail, hospitality, or healthcare) can provide career advantages. They emphasize hospitality management, making this program ideal for those pursuing customer service in sectors demanding exceptional attention to detail.

Customer Centricity 52

Customer Centricity Leadership Hospitality Healthcare 52