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Built to Serve, Designed to Last: Medtronic’s CX-Driven Culture Over 76 Years

eglobalis

Hospitals receive hands-on training, remote system diagnostics, and co-development in surgical procedure design. link] Medtronic acquires AI-enabled analytics software company – Becker’s Hospital Review. In the Diabetes division, patients have access to coaching, real-time troubleshooting, and a digital support suite accessible 24/7.

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Unlocking the Secrets to Exceptional Customer Service with Paul R. Jones

BlueOcean

When it comes to customer experience , there’s a lot of cross-over between the hospitality industry and the contact center industry. Paul has earned acclaim for his outstanding management skills in the hospitality field – particularly his ability to generate loyalty with both staff and guests. Empathy is key.

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How to Create Unforgettable Customer Experiences with Ronn Nicolli

ShepHyken

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality? Why is meeting or exceeding customer expectations important in the hospitality industry? Top Takeaways A hospitality mentality is one of the most important attributes anybody hiring should look for.

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Moving Beyond NPS: Customer Experience Management Metrics for Hospitality, Retail, and Financial Services

Thunderhead

Leading hospitality, retail, and financial services brands are going beyond NPS with these better and more complete customer experience management metrics. You know the saying, “You can never have too much of a good thing”? Well, turns out that doesn’t apply to Net Promoter Score℠, or NPS®.

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Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide

eglobalis

Example: Philips Healthcare redesigned its patient monitoring systems by adopting Design Thinking principles, resulting in tools that were not only user-friendly for medical professionals but also reduced patient anxiety during hospital stays.

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Secrets to Incredible Customer Service with Paul R. Jones

BlueOcean

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. Paul has earned acclaim for his exceptional management skills in the hospitality field – particularly his ability to generate loyalty with both staff and guests. Empathy is key.

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Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufacturing – Part 2 of 3

eglobalis

Ciscos networking hardware powers banking systems, hospitals, and data centers. Mining operators value reliability because delays cost millions. Cats premium pricing is justified by lower cost-per-ton over time. Its reputation for always-on resilience is why many IT leaders choose Cisco despite cheaper alternatives.